Buhler & Bitter Jeep Chrysler Dodge RAM

3.1
(263 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:30pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed

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Reviews

3.1
(263 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Easy fast and friendly buying experience.

Easy fast and friendly buying experience. The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you!

5.0

Easy fast and friendly buying experience.

Easy fast and friendly buying experience. The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2.0

What good is a dealership if you can't get an appointment

What good is a dealership if you can't get an appointment for 2+ weeks when you ABS light comes on. They had no problems doing regular servicing.

2.0

What good is a dealership if you can't get an appointment

What good is a dealership if you can't get an appointment for 2+ weeks when you ABS light comes on. They had no problems doing regular servicing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Bought a Certified pre owned vehicle that was 2 years old

Bought a Certified pre owned vehicle that was 2 years old and 47k miles. The car lost compression in the engine the SAME DAY WE BOUGHT IT. Leaving my 9 month pregnant wife stranded on the side of the road. I'm disgusted to say the least.

1.0

Bought a Certified pre owned vehicle that was 2 years old

Bought a Certified pre owned vehicle that was 2 years old and 47k miles. The car lost compression in the engine the SAME DAY WE BOUGHT IT. Leaving my 9 month pregnant wife stranded on the side of the road. I'm disgusted to say the least.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Unethical loan practices,returned my vehicle to the

Unethical loan practices,returned my vehicle to the leasing company that they set me up with only to be told that the loan was paid to the bank that owns the vehicle and the leasing company short the bank the residual value and now I'm stuck paying the rest STAY AWAY

1.0

Unethical loan practices,returned my vehicle to the

Unethical loan practices,returned my vehicle to the leasing company that they set me up with only to be told that the loan was paid to the bank that owns the vehicle and the leasing company short the bank the residual value and now I'm stuck paying the rest STAY AWAY

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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1.0

I will never buy another vehicle or have anything

I will never buy another vehicle or have anything serviced by them. They've cost me approximately $4000 in dealer repairs . I now have proof of the charges for parts (TIPM) that I paid and they never changed. Also cost me approximately another $4000 in parts and repairs from private garages. Had the truck towed there for electrical problems and tried killing a few birds with one stone. so they were going to do the recall repairs at the same time. On this visit it was diagnosed the TIPM was bad , fuel pump burnt up from constant running. Recall was a gas tank strap and tightening of pinion nut. Well turns out the never changed the TIPM . This is the original and I have proof . Now I don't believe they changed the fuel pump. The Pinion nut was over tightened and over the next month the rear developed a terrible hum and vibration. Took it to another garage . The rear was shot , things got warped and bearing and gears were damage( I personal seen the parts falling out). This week started experiencing electrical problems again. Turns out The Buhler installed viper alarm system,had a non weather proof relay put under the hood. Well this relay shorted out and burnt out the original TIPM for real this time. DON'T TAKE YOUR CAR TO THESE BUTCHERS FOR REPAIRS!!!!!!

1.0

I will never buy another vehicle or have anything

I will never buy another vehicle or have anything serviced by them. They've cost me approximately $4000 in dealer repairs . I now have proof of the charges for parts (TIPM) that I paid and they never changed. Also cost me approximately another $4000 in parts and repairs from private garages. Had the truck towed there for electrical problems and tried killing a few birds with one stone. so they were going to do the recall repairs at the same time. On this visit it was diagnosed the TIPM was bad , fuel pump burnt up from constant running. Recall was a gas tank strap and tightening of pinion nut. Well turns out the never changed the TIPM . This is the original and I have proof . Now I don't believe they changed the fuel pump. The Pinion nut was over tightened and over the next month the rear developed a terrible hum and vibration. Took it to another garage . The rear was shot , things got warped and bearing and gears were damage( I personal seen the parts falling out). This week started experiencing electrical problems again. Turns out The Buhler installed viper alarm system,had a non weather proof relay put under the hood. Well this relay shorted out and burnt out the original TIPM for real this time. DON'T TAKE YOUR CAR TO THESE BUTCHERS FOR REPAIRS!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

The best experience I’ve had leasing a Jeep.

The best experience I’ve had leasing a Jeep. Joe Nitti was fair, courteous and professional. I got exactly the car I wanted. All in all everything went like clockwork. I will definitely lease my next car at Buhler with Joe.

5.0

The best experience I’ve had leasing a Jeep.

The best experience I’ve had leasing a Jeep. Joe Nitti was fair, courteous and professional. I got exactly the car I wanted. All in all everything went like clockwork. I will definitely lease my next car at Buhler with Joe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Elise, we want to thank you for this feedback. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

Highly recommend Buhler

Dropped off my TRX for service on Monday, I spoke with Joe who was very helpful & knowledgeable. He told me it would be done in a day or so. This morning he called me to tell me it was ready. It couldn’t of been any easier or faster. Truck is perfect! I highly recommend Joe in service and Buhler. Thanks again Joe

5.0

Highly recommend Buhler

Dropped off my TRX for service on Monday, I spoke with Joe who was very helpful & knowledgeable. He told me it would be done in a day or so. This morning he called me to tell me it was ready. It couldn’t of been any easier or faster. Truck is perfect! I highly recommend Joe in service and Buhler. Thanks again Joe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the awesome review! At Buhler Jeep Chrysler Dodge Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

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1.0

Wasted time

i want to tell you my negative experience with scammers from Buhler & Bitter Jeep Chrysler Dodge RAM , Hazlet, NJ. (Sales consultant Joseph Nitti). Tried to trade my 2020 Dodge Durango RT for a 22 SRT. I ordered a car in February, discussed the price and monthly payment, paid a deposit. After 6 months of waiting, the car finally arrived in August. When I came to pick up my car, the first thing the salesman said was we almost sold your car (ha ha ha). When I took the car for a test drive, I saw that there were already about 40 miles on the odometer and the maximum speed was 98 miles (they gave my car to someone for a test drive). When it came to payments, they increased my payment by $200 per month, which is about $15,000 in 6 years. I didn't take the car because I don't want to deal with liars and overpay such an amount for an already used car. Maybe they had already made an agreement with someone else who drove the car and was ready to overpay for it, so they wanted to F…xx me. I do not recommend doing business with this dealer and consultant .

1.0

Wasted time

i want to tell you my negative experience with scammers from Buhler & Bitter Jeep Chrysler Dodge RAM , Hazlet, NJ. (Sales consultant Joseph Nitti). Tried to trade my 2020 Dodge Durango RT for a 22 SRT. I ordered a car in February, discussed the price and monthly payment, paid a deposit. After 6 months of waiting, the car finally arrived in August. When I came to pick up my car, the first thing the salesman said was we almost sold your car (ha ha ha). When I took the car for a test drive, I saw that there were already about 40 miles on the odometer and the maximum speed was 98 miles (they gave my car to someone for a test drive). When it came to payments, they increased my payment by $200 per month, which is about $15,000 in 6 years. I didn't take the car because I don't want to deal with liars and overpay such an amount for an already used car. Maybe they had already made an agreement with someone else who drove the car and was ready to overpay for it, so they wanted to F…xx me. I do not recommend doing business with this dealer and consultant .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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2.0

Meh.

Meh. Service has a major attitude. We started going here when we moved to the area, but they are either too busy to care, or they don't like their jobs. They wouldn't know this about us, but we are a "car family". My father worked at a dealer in service his entire career, our son is a mechanic, and we own a classic car that we work on ourselves. Sometimes it's easier to bring a car to a dealer to have things done, but we KNOW cars and don't need to be insulted, treated with disrespect or worse- told some BS. Because of their miserable and holier-than-thou attitudes (don't question them or you'll see what we mean) that we've experienced on multiple occasions, we've decided we're never going back to have our cars serviced at Buhler (we own 3 Jeeps by the way) and that brand new $60k Grand Cherokee that we are going to be purchasing next month is most definitely not coming from here.

2.0

Meh.

Meh. Service has a major attitude. We started going here when we moved to the area, but they are either too busy to care, or they don't like their jobs. They wouldn't know this about us, but we are a "car family". My father worked at a dealer in service his entire career, our son is a mechanic, and we own a classic car that we work on ourselves. Sometimes it's easier to bring a car to a dealer to have things done, but we KNOW cars and don't need to be insulted, treated with disrespect or worse- told some BS. Because of their miserable and holier-than-thou attitudes (don't question them or you'll see what we mean) that we've experienced on multiple occasions, we've decided we're never going back to have our cars serviced at Buhler (we own 3 Jeeps by the way) and that brand new $60k Grand Cherokee that we are going to be purchasing next month is most definitely not coming from here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Grant Essner, Service Manager

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5.0

Tips!

First rate … Chris D is off the chart talented . Makes you feel like your friends for 20 years a hard trait to have in these times. Credit manager who has been there for 30 years is a pillar of info and a guy who gets things done.

5.0

Tips!

First rate … Chris D is off the chart talented . Makes you feel like your friends for 20 years a hard trait to have in these times. Credit manager who has been there for 30 years is a pillar of info and a guy who gets things done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the awesome review, Jimmy! At Buhler Jeep Chrysler Dodge Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

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