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Open Road Mazda of East Brunswick

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (56 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (56 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Leased a car and came back in a week later to have my

Leased a car and came back in a week later to have my wife get a quick tutorial about the features and was told the price had changed……after driving the car for a week! Don’t trust shady dealership, was told guy I made the deal with no longer worked there.

Leased a car and came back in a week later to have my

Leased a car and came back in a week later to have my wife get a quick tutorial about the features and was told the price had changed……after driving the car for a week! Don’t trust shady dealership, was told guy I made the deal with no longer worked there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2nd time buyer here.

2nd time buyer here. We had the pleasure of buying a car from Open Road Mazda again this week. We worked with Nabeel and George. They listened to our needs and put us into the right car. The most reasonable first offer left no need to negotiate, so a deposit was made and delivery was accepted on Tuesday. Thank you Nabeel, George & Open Road Mazda!

2nd time buyer here.

2nd time buyer here. We had the pleasure of buying a car from Open Road Mazda again this week. We worked with Nabeel and George. They listened to our needs and put us into the right car. The most reasonable first offer left no need to negotiate, so a deposit was made and delivery was accepted on Tuesday. Thank you Nabeel, George & Open Road Mazda!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Colleen, Thank you for choosing Open Road Mazda once again! We're delighted to hear about your positive experience with Nabeel and George. It's fantastic that they listened to your needs and helped you find the right car. We appreciate your kind words about the reasonable first offer and the smooth process leading to the deposit and delivery.

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My name is Jay live in Oldbridge NJ , I went to see Peter

My name is Jay live in Oldbridge NJ , I went to see Peter "the salesman" at this Mazda dealer. Peter is a great guy very honest I had a great experience with him trying to get me into a new lease spent some time with him trying to get a deal done and it was well worth it ! Peter got me into the 3 row suv I wanted and because of the new manager John he was able to pull it off! I can't thank John enough for being patient with me as well and getting me the car I really wanted. Thank you very much John & Peter you guys are awesome! I will highly recommend anyone to get their next new vehicle at this dealer they will try their very best to accommodate your needs for your next new car !

My name is Jay live in Oldbridge NJ , I went to see Peter

My name is Jay live in Oldbridge NJ , I went to see Peter "the salesman" at this Mazda dealer. Peter is a great guy very honest I had a great experience with him trying to get me into a new lease spent some time with him trying to get a deal done and it was well worth it ! Peter got me into the 3 row suv I wanted and because of the new manager John he was able to pull it off! I can't thank John enough for being patient with me as well and getting me the car I really wanted. Thank you very much John & Peter you guys are awesome! I will highly recommend anyone to get their next new vehicle at this dealer they will try their very best to accommodate your needs for your next new car !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jay, Thank you for taking the time to share your feedback. It's fantastic that Peter and John worked together to get you into the SUV you wanted. Enjoy your new vehicle, and thanks for recommending us!

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Nice folks. they know they're facts. Recommended

Recently bought a CX-5 here Our Salesman Mike Rossman was very helpful and patient! We were very happy to deal with these folks. Other than the pricey dealer fees we are satisfied with everything!

Nice folks. they know they're facts. Recommended

Recently bought a CX-5 here Our Salesman Mike Rossman was very helpful and patient! We were very happy to deal with these folks. Other than the pricey dealer fees we are satisfied with everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Sheryl, Thank you so much for choosing our dealership for your CX-5 purchase! We're thrilled to hear that Mike Rossman provided you with exceptional assistance and patience throughout the process. It's wonderful that you had a positive experience dealing with our team.

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Mark Rodrigo

Mark Rodrigo has been helping my family for 12 years find the perfect Mazda. Our latest was a CX90. Great car. Great people. I would recommend Mark, Mike and Kerry to anyone looking for a Mazda.

Mark Rodrigo

Mark Rodrigo has been helping my family for 12 years find the perfect Mazda. Our latest was a CX90. Great car. Great people. I would recommend Mark, Mike and Kerry to anyone looking for a Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, Congratulations on your latest Mazda, the CX90! We're glad you're enjoying the car, and we agree that it's a great choice. Thank you for being a valued customer for over a decade!

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Dont waste your time

Happy to see I was no wrong. Yes dont waste your time here. Intransparent price policy, and they are very very rude. Dont waste your time

Dont waste your time

Happy to see I was no wrong. Yes dont waste your time here. Intransparent price policy, and they are very very rude. Dont waste your time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Committed to help

I came to Open Road with a considerable challenge. Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My internet inquiry connected me with Margaret Ferrara at Open Road. Margaret and management was infinitely patient and quite helpful in coordinating all the extra paperwork necessary to get me in a car. I could not have asked for a better experience.

Committed to help

I came to Open Road with a considerable challenge. Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My internet inquiry connected me with Margaret Ferrara at Open Road. Margaret and management was infinitely patient and quite helpful in coordinating all the extra paperwork necessary to get me in a car. I could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, Thank you for the feedback! We are glad that our team could give you a great experience here at Open Road Mazda!

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Crooks without masks.

After finally agreeing on the price for the car and having them go through a financial check I was hit with the surprise. They informed me of $7000 dealer's fees, before taxes wow a real deal breaker. If they really wanted that much more it should have been included in the price of the car. DON'T WASTE YOUR TIME OR HAVE YOUR CREDIT CHECKED BY THESE CROOKS.

Crooks without masks.

After finally agreeing on the price for the car and having them go through a financial check I was hit with the surprise. They informed me of $7000 dealer's fees, before taxes wow a real deal breaker. If they really wanted that much more it should have been included in the price of the car. DON'T WASTE YOUR TIME OR HAVE YOUR CREDIT CHECKED BY THESE CROOKS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Shop elsewhere

Believe most of the good reviews are employees or managers,no way they could be any better then 1.5 at Best.Bought a new 2021 mazda cx30 and would not buy another mazda especially from open road even if they gave 50% off.shop around this is not where you want to have to come back to for service.

Shop elsewhere

Believe most of the good reviews are employees or managers,no way they could be any better then 1.5 at Best.Bought a new 2021 mazda cx30 and would not buy another mazda especially from open road even if they gave 50% off.shop around this is not where you want to have to come back to for service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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TERRIBLE! Don't go here!

I hold a million dollars in cars and I can say this dealer is Wildly unprofessional, do NOT go here. Was assured the car I was looking for was there, drive 45mins to see it, wasn't there. Then schedule an appointment and was to told to come in. Was being SOLD BEFORE I GET THERE. Wasted my time twice, and was pretty much told too bad. I made every attempt to see this vehicle and was kicked to the side. They don't care about you and don't deserve your business, was prepared to buy multiple cars. I'll take my business to a dealer that actually cares about there customers, not the typical disgusting dealer antics, just hunting the sale. Go to Freehold Mazda, they'll take care of you way better!

TERRIBLE! Don't go here!

I hold a million dollars in cars and I can say this dealer is Wildly unprofessional, do NOT go here. Was assured the car I was looking for was there, drive 45mins to see it, wasn't there. Then schedule an appointment and was to told to come in. Was being SOLD BEFORE I GET THERE. Wasted my time twice, and was pretty much told too bad. I made every attempt to see this vehicle and was kicked to the side. They don't care about you and don't deserve your business, was prepared to buy multiple cars. I'll take my business to a dealer that actually cares about there customers, not the typical disgusting dealer antics, just hunting the sale. Go to Freehold Mazda, they'll take care of you way better!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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