Reviews
First time dealing with Sam Lemann was a great
First time dealing with Sam Lemann was a great experience. I would recommend Cody Johnson to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great place to do business
One of the best buying experiences I have ever had!
One of the best buying experiences I have ever had! I worked with Kyle and Manny. It was a very easy and smooth process. Kyle ever came in on his day off to help me out. If you are looking for a vehicle you need to go see the amazing staff here at Sam Leman. Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A BIG THANK YOU TO Travis Barnes, Matt Moore, and Tim
A BIG THANK YOU TO Travis Barnes, Matt Moore, and Tim in financing. In the past few years my family and myself have purchased several vehicles at Sam Leman and each time I have been treated with exceptional care. I keep coming back for the friendly faces, free car washes, and superior service!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was my first time buying from Sam Leman Chrysler
This was my first time buying from Sam Leman Chrysler Jeep Dodge Ram in Bloomington, and I'll definitely shop here again the next time I'm looking to buy a vehicle. I worked with Coty Johnson on purchasing a new Jeep Grand Cherokee and he was very helpful as I looked at a number of new and used vehicles before deciding on one. Manny Bailey was also very helpful. It was an enjoyable experience and I highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience working with Coty Johnson on my
I had a great experience working with Coty Johnson on my new Ram 1500 Midnight Edition truck! He represented the Sam Leman Team at a high level. Yes, I love my new truck, but I very much appreciated the prompt communications and knowledge Coty provided me. I highly recommend your next purchase with Sam Leman Chrysler Jeep Dodge!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Coty was amazing !
Coty was amazing ! I couldn't be more happier with the experience. Drove from TX, and did a flawless transaction. Manny was exceptional as well in accomodating and sending a car out to Chicago, a 4 hour trip back and forth!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman was great to work with.
Salesman was great to work with. Manager made everything move along very quickly. Enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a engine replaced by this dealer 6/7 mos ago.
I had a engine replaced by this dealer 6/7 mos ago...It has been in my local twice since then...the first issue was that I could smell anti freeze every time I stopped my car...the dealer near me found out that clamps we either never put on or fell off etc...I had to pay $185 diagnostic fee at my local dealer for them to find this error and this dealer only offered to pay half of the diagnostic fee...now my ac is not blowing cold(supposedly it should have been drained when they did the motor and refilled)...this dealer has to charge it with a special dye to see if there is any leaks because they don't know(they didnt see any issues)...another $600 costs...Let's see if they are willing to step up and reimburse me in full for this bill. I also have a crack in a pvc pipe which caused a vacuum leak which is why my check engine light came on. If the dealer chooses not reimburse me my next step will be the BBB and anyone else that will listen to me!!!! Eric Cawton? has spoken to me and offered to reimburse me for my expenditures because their was nothing noted in their paperwork that they had refilled my a/c unit after they replaced the engine as it should have been done.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello Chris, we are sorry to hear that your recent experience with us was less than satisfactory. Our service manager Sasha has spoken with you about your repair service and has offered a partial refund for the repair as well as a more detailed explanation of the issues expressed in your review. We appreciate your feedback and would be happy to speak with you further at any time if you'd like to contact us at 309-662-5000. Thank you, we look forward to hearing from you soon and wish you the best of luck with your vehicle moving forward.
Look no further
I highly recommend this dealership, it's always a great experience purchasing a vehicle from them. Anthony goes out of his way to find me what I'm looking for within my price range, can answer any questions I may have about the vehicle, and is always willing to help out. I just recently purchased another vehicle from this place and I'm enjoying it so far, no complaints.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very disappointed overall .
Called about a truck they just listed online to get price , was told the owner just traded it in and they would call me back with price in a few mins . I had to call back because no one had returned my after 30 min , was trying to determine if I was going to head to dealership (90 miles away). Spoke to General sales manager who told me he would personally call me back with a price of the vehicle in 3 mins .. A salesman called me back and stated vehicle already had a bid at auction but they would sell me the vehicle at the same price as the auction bid was of 78900 . This truck was being sold as used and they were asking 13900 over MSRP . I politely told them no thank you . Just remember these dealerships that are charging way over list for vehicles . They are not about customer service or customer retention they are about the $$$$$ That's it . Very disappointed and would have bought the truck today if they would have sold for list or even close
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Frank, We appreciate your feedback. The truck you originally inquired about was put into a closed auction. This closed auction is only available to licensed automotive dealerships. The used car market is currently very volatile and certain vehicles are demanding historic prices. This is why we put this unit on a dealer only auction. We asked you to match a bid that was offered on the truck by another dealership. If for any reason that deal falls through, we will reach out and see if we can get together on a agreeable number. Thank you, we appreciate your understanding and patience.