DeFOUW BMW Chevrolet

Isaiah & Dagan were attentive & helpful while making our vehicle purchase a smooth process. Thank you both for your assistance!

Great dealership with plenty of inventory to choose from. Isaiah and Justin made my new truck purchase simple and without any pressure.

I will not be going back. I've giving DeFouws several chances to step it up and they keep disappointing. This last time, I had a scheduled oil change and it took over 2 hours.

Our experience there was great. Everyone would cheerfully answer our questions. Our sales person Sheila Passmore really took a lot of time explaining the workings of the car. We still have questions, but Sheila said that we could bug her anytime (we will try not to). She is such a helpful person. The whole purchase was made easy and relaxed, no pressure and no rush at anytime. We have dealt with the Defouw dealership since 2014 and have always had really good sevice.

Had an appointment for oil change at 11:00 today. Wife set there for 1 1/2 hours waiting. They pulled the car out at 11:30, waiting to get in the shop. At 1:00 today, still no oil change. Wife told the lady she had been there for 1 1/2 hours. Asked for the keys and left. This is not my first bad experience with Bill a fellow serve department. We will go somewhere else for the oil change.

They had a nice, older, low mile BMW Z4 and I expressed interest. I talked to Nolan on Thursday, 2/27, and we talked cars for a while. This model has the M54/ZF drivetrain which I am familiar with. He explained it was in the shop and he could call me as soon as he know more and that I would have first shot at the car. He know by our conversation that it was a pretty much sure deal. He called me back at 10:30 the next morning and explained what had been done and what they were still working on. I said great, I'll take it. He said he would call me back when it was out of the shop and take a deposit. About noon he EMAILED me and told me it had been sold (to a long time customer). I asked him about the "first shot" language and he hemmed and hawed and danced a little. I told him the honorable thing to do ( a foreign concept in the auto sales world, for the most part) would be to back out of the deal and sell it to me. Next spoke to the manager who was a real who-know-what and all I got from him was the old "too bad, so sad".

We had a good experience at Bill Defouw Chevrolet James Guerrero did an excellent job taking us through the process. We would sent referrals to him.

Great customer service. Fast, efficient, and explain the service that is being done. Always answer questions and concerns that I may have.

Steve in collision has amazing customer service skills! Takes care of his customers! Great service!

Very professional and did take the time to explain things. The showed me parts that came from the car before they changed anything. They didn't pressure me to fix it without my permission.