Reviews
Recall fixed, no problems, in and out.
My experience involved a recall. I was in and out in an hour. No problems, just the recall problem fixed and I was done. Everyone was very helpful and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, Thanks for the great feedback! Best - The DeFouw Service Team
Great Service
Service is always great. Gene Cocanower is always helpful and professional and ensures I am satisfied and confident the service is done right! It's the main reason we have purchased several vehicles and brought our children here to buy their cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, We appreciate you taking the time to leave feedback and are happy to hear about your great experience! Kind Regards - The DeFouw Service Team
Always recommend DeFouw!
Overall a great dealer experience. I used the AM Shuttle, I roamed the showroom while waiting, and the car was serviced quickly and professionally. I have ALWAYS been fond of DeFouw. If every dealership was as good as DeFouw, I think GM would be the leading auto-manufacturer in North America!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rhett, Thanks for the positive review! We are always happy to hear from our customers! Best - The DeFouw Service Team
My Chevrolet dealer
The best STAFF. They are not only the local Chevrolet dealer....DeFouw is MY Chevrolet dealer. Great hours, easy to get to and friendly staff. I recommend DeFouws to everybody!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ginger - Thanks for the great feedback! We greatly appreciate your business and the recommendation! Best - The DeFouw Team
Great dealership to buy from!
Andy McNeany and the entire staff were very professional, courteous and wonderful to deal with. From my initial inquiry to the moment I drove my new Stingray away, this was by far my most enjoyable car buying experience on every level.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, Thanks for leaving a review and we are glad to hear Andy exceeded your expectation! We will make sure to pass along your great feedback to Andy and the rest of the team. Best - Andy and the Bill DeFouw Team!
Quality Repair
The wait time was a little long. Jay Vinard took very good care of me. However, when my car was finished, I did not get an explanation of what the issue was or anything. I just paid and had to read the notes off of my receipt.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathan, Thank you for taking the time to leave feedback on your recent experience! Sorry that the wait time was a little long and we didn't review the findings with you. I assure you we are looking into this to prevent it from happening in the future. Feedback like yours is crucial so we can continue to provide the best service in Lafayette. Kind Regards - The DeFouw Service Team
Great Dealership and Service dept
I love this service and dealer they are always nice and make us feel like one of the family we had an,oil changet and got a free car wash and as we were paying one of the Service guys told me to wait a min he would be right back and when he came back he had a hot wheel for my 3 year old these people are AMAZING thank you for another amazing service Lobe DEFouw chevy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, We love hearing from our happy customers! Thank you for the great feedback!
Great Service
I complained about a vibration noise that had been occuring. The technician found a problen with the air conditioners compressor and replaced it in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharon, Thanks for the great feedback! - The DeFouw Service Team
Fast great service
Got the vehicle serviced, and running boards put on in less than 4 hours. Also had a coupon for 10% off parts. You can't beat that!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, Thanks for the great feedback!
retired trooper
Service me be cheaper else ware but the service I request is always completed in a timely manner. The service desk writers are knowledgeable and polite. They actually seem to want to help me. Thank you Bill DeFouw Chevrolet. David
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, Thanks for the great feedback! Best - The DeFouw Service Team