Reviews
Great New Car Experience
Great new car buying experience. We purchased a BMW X3 from DeFouw BMW and as always, they treated us well. It’s like visiting old friends! Thank you DeFouw BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Bruand. We hear great things from our customers regarding the X3. We hope you love it! Thank you for the repeat business, we appreciate it!
Consumer
We have purchased several cars from Dan Landis , but because of his absence,we were assisted by David Pietraszek . Both are exceptional to work with and we will definitely shop at Defouws again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with the team. Please let us know if we can ever help you in the future. Sincerely, The Defouw Chevrolet Team
Great dealership and Team! JR is our man!
JR and the rest of the DeFouw Chevy team alway take care of us and work to get us exactly what we want in our budget. We just bought our 4 brand new car and we’ve never been less than over the moon!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allison, thank you so much for your kind words. Congrats on the new ride, we hope you love it. We appreciate your business!
Newer car for our daughter
Chris is the best sales person ever . Helped our daughter through the process , made sure the car was safe , clean. Jeff was great also in the business office, took the time to explain to our daughter that side of the deal.Always a great experience at Defouw .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Defouw Chevrolet Team
New Truck Purchase
While everything is totally different right now and difficult to conduct business, Nick was still able to show me several trucks and we even tried to search for one that not only fit my budget but also fit my needs. Their last Custom was shipped out to a different dealership so we got creative. In the end, I was able to get a crew cab 4x4 with the options I wanted. I always told myself I would not buy another new vehicle, but now I feel I will again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Chris. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Defouw Chevrolet Team
New lease
This was my 3rd lease. And 7 th vehicle purchased/ lease from Bill Defouw. Always excellent service an experience. This is my 2nd purchase with Pam Strain. An have had Matt Ellis working with me since my 1 at puchase. Would high recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of DeFouw Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Defouw Chevrolet Team
First Time Buyer, Future Lifelong Customer
I drove 2 and a half hours to buy a car at this facility. The price, miles, year, everything about this car was exactly what I was looking for. I called the salesman and discussed the car I was looking into and he assisted me, gave me brochures via email, and walked me through what I would need to do if I intented to purchase it the same day I was test driving it (Being out of state). I went in with financing options already in place, however Bailey in their business division offered to help me as well. By going through DeFouw for everything including financing options, I was able to drive off the lot with my vehicle with a better interest rate than my credit union was offering. They ALSO, answered all of my questions about buying a vehicle out of state and assisted me with licensing it as they sent everything over for me to my DMV. I CANNOT speak enough on how easy it was to work with their group. I had nothing but helpful staff from entry to exit and even better, they call and check on you as well. I love my car, and I will definitely make that 2 and a half hour drive again when I need a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words. I am glad that we were able to assist you in purchasing the perfect vehicle. We strive to provide top-notch customer service and transparency. We truly appreciate your business. Call us if you ever need anything!
Retired machinist
This is not the first truck I've bought at DeFouw. Each time the dealing and service have been top notch. That's why returning was never a hesitation on my part.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steven, thank you for the feedback! We are happy to hear about your positive experience at DeFouw Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Kind regards, The Defouw Chevrolet Team
Best car buying experience
Hands down best new car experience I have ever had. They exceeded my expectations from start to finish. Strongly recommend asking for Ben Mullikin. I was ready to buy an Audi and had a deal in place when I inquired on a BMW 230i last minute and so thankful I did. I told Ben I needed a fantastic deal to stop me on the Audi. I was very pleased with how quickly he worked and the experience he gave us and we are proud owners of a new BMW. Despite being 3 hrs away, you have earned our business and loyalty
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Chris. We truly appreciate your business and hope you love your new BMW! I passed your review along to Ben, I am sure he will be thrilled to see it. Thank you again!
2020 Trailboss LT
Went to look at new trucks ended up buying the truck I've always wanted sales were amazing no pressure and straight forward. Answered all the questions we had very professionally. Thanks for your service on my retirement truck you guys are awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ron, congrats on the new ride and retirement! We hope you enjoy it and let us know if you ever need anything. We pride ourselves on continuous customer service!