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Ray Dennison Chevrolet

(365 reviews)
Visit Ray Dennison Chevrolet
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–6:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–6:00pm 7:00am–5:00pm
Friday 8:30am–8:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
New (888) 929-1920 (888) 929-1920
Used (888) 929-0326 (888) 929-0326
Service (309) 403-0906 (309) 403-0906

Reviews

(365 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Dennison Chevrolet from DealerRater.

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Poor Customer Service by Joe in Parts Dpt.

I called in to see if my "hubcap" was in stock. Once my VIN was looked up great to know there is no record of having hubcaps on my vehicle. My explanation of "hubcap" proved that someone stated it wrong. Joe mentioned someone probably changed it out. Then I was clear and said all 4 did come from Dealership because they have the emblem that matches the front of the car. He then said, "bring it in and we'll take a look at it". From looking up vehicle info. I am in need of aluminum or chrome wheel. Surprising is when looking on Ray Dennison website the first 3 cars showing have the same wheels I am referring to.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

I hope all of your concerns have been addressed. If you have any further questions please don't hesitate to contact me directly at 309-347-3101, Brenda

Dennison Chevrolet /Pam Fricke

Kudos to Pam Cricket.... answering all my questions...She as well as the staff inside. the financial manager...I expected high pressure as well as taking all day but that is definitely did not apply here...it was really a nice experience...Keep up the good work .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great buying experience at Ray Dennison Chevrolet

I recently made a vehicle purchase at Ray Dennison, and my sales person, Chad Mucciante, was Awesome! Chad and the financing team are patient and provided excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Experience Ever!

I recently bought a 2016 Chevy Camaro from Bridgid O'Neill. Great sales professional. She knows her product well for just beginning in sales. Charlie, the F&I manager, was fantastic. He worked and helped get me approved. I could not have asked for a better experience. Everyone in the dealership is friendly and pleasant. Will totally buy another Chevy from them before any other Chevy store. If you are looking for a new or used vehicle, be sure to see Bridgid and Charlie, they will make everything great and memorable! Thanks Again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BEST CAR BUYING EXPERIENCE!!!!

I recently bought a 2016 Chevy Camaro from Bridgid O'Neill. Great sales professional. She knows her product well for just beginning in sales. Charlie, the F&I manager, was fantastic. He worked and helped get me approved. I could not have asked for a better experience. Everyone in the dealership is friendly and pleasant. Will totally buy another Chevy from them before any other Chevy store. If you are looking for a new or used vehicle, be sure to see Bridgid and Charlie, they will make everything great and memorable! Thanks Again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Pleasant and very helpful

Very pleasant experience to be helped with the knowledge of the car selling business for a first timer, would come back again for the next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Immediate response

They contacted me by phone and email. It just didn't work out time wise for me to get over to their dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very pushy

It was my first time buying a car and the first man I dealt with was very nice and helpful. Him and I settled on a decent price and I was off to talk to the finance manager. This man was so rude and pushy I couldn't take it, I had never felt so disrespected in my life but I really wanted the truck so I suffered through. Eventually I had reached my witts end of him trying to push on extra things that I was not comfortable with and I left. Luckily the next day I went and found the same truck at a better deal somewhere else. I will never return to this dealership again. I'm sure it is filled with very nice people because I had always heard nothing but good things but due to this experience I will never be returning to this dealership again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time BF and expressing your thoughts about your visit. While we do aim for complete satisfaction for every customer, every time, occasionally we will miss. Regardless if this was your first our your 100th time buying a vehicle, we know it can be a nerve-racking experience. We have found that a lot of dissatisfaction can stem from miscommunication. Our door is always open for customers who are disappointed and we can try to rectify the situation. Unfortunately, BF we do not know how to contact you. If you wish please contact us at 309-347-3101 and ask for Mike. Thank you again for your time and the opportunity to earn your business.

shocked at how good repairs were done

The services I received were very good and the repairs were done right and the inspection done was good. never have received this before and I'm very pleased at what was done. hope the person who worked on my car gets praised at how good job they did. as I know these work hard on cars some much for people I know they probably don't get paid much for what they do. as I have a father who is a retired mechanic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ray Dennison Chevrolet

Ray Dennison Chevrolet is definitely the top selling of dealerships. Butch brakebill is an awesome sales person. He made sure I left with what I wanted and made sure I could afford it. They made me one loyal customer for years to come! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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