Mercedes-Benz of Brooklyn Hours
During our forty years as an exclusive Mercedes-Benz Dealer we have been fortunate to serve the thousands of loyal custo
mers who have become part of the Mercedes-Benz family. Our philosophy has always been the same: Take great care of your customers and employees, treat them with honesty and respect, and the rest will take care of itself. We now employ over 115 factory-trained professionals, dedicated to providing you with courteous and reliable service. All of us here at Mercedes-Benz of Brooklyn are committed to providing you with fair pricing on all of our products and services, mixed with an efficient and hassle-free experience.
"Mercedes-Benz of Brooklyn was established in 1974 as an authorized Mercedes-Benz Dealer."
Oil, Filter Change (Premium)
$129 and up*
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My husband and I were very pleased with experience we had at this dealership. The price was more than fair and Jay Dari was always available and kept... me updated while I waited for the vehicle to arrive. I would definitely recommend this dealer, and especially my sales rep Jay
Jason was very courteous and nice during the entire buying process. He kept me up to date on everything the delivery was very special. I will be going... back to buy from this dealership again and again
I bought a used c350 sedan from this dealership and they made the process easy and got me in the range of what I wanted to pay a month and when it came... to taking care of the small issues that sometimes come with buying a car they took care of all of them. I would certainly recommend Mercedes Benz of Brooklyn.
Thank you Michael for your review. It was our pleasure to help you with your new C350 Sedan. We are happy that Devin was able to provide with the leve...l of service that we at MB of Brooklyn are proud of. Your business is appreciated and never taken for granted. Martin-GM
I was searching for a Benz and a Johnson truly help me. He had so much patience and was professional. I would recommend him anytime. I love my car and... So happy
The service was great. The MB Representative was good and curteous. Time of wait was minimal.
John Niejadlik, my Service Advisor, was very professional. He perused my vehicle's maintenance record and discussed the service required at the time. My... vehicle was ready in the time he specified which I appreciated.
Gel coat was damaged by neighbor sand blasting his fence with my car behind it. I thought that you would best know how to solve my problem. And you did.... Thanks for a job well done.
great service , very accommodating, would get another car from this dealership great people love my new car its great new features which were explained... to me very nicely
The experience was very convivial , the salesman new exactly how to welcome visitors, I will highly recommend Ardin Feratovic to my friends & family.
My experience at this dealership was awful. The service agent Bin Chen racially profiled me, and was completely inappropriate in his dealings with me.... I bought my Mercedes Benz at a different dealership in NJ but needed to have an extra set of keys made. Despite showing drivers license and a copy of my temporary registration (I literally purchased the car the day before), he eyed them with suspicion, made phone calls, walked to the back office, and then demanded that I show him a bill of sale! He questioned the legitimacy of my ownership of the car despite giving legal documents that already proved ownership. Plus, the price he quoted me for the keys was significantly higher than what I ultimately paid at a different dealership. I???m all for security but when you???ve given all the necessary documents to prove identity and ownership but someone still demands that you prove more, that???s not security that???s overreaching and it???s discriminatory. I???m very confident if I had White skin he would have seen my documents as more than satisfactory. My complaints to the management have been unsuccessful (no meaningful follow up) but we???ll see what MB corporate has to say. I strongly recommend that you go to a different MB dealer for your service needs and stay far away from this one.
Dr. Anica, I am the Service Manager here at Mercedes-Benz of Brooklyn and I am very sorry to hear that you had an unpleasant experience with our Servi...ce Department. I see you that you mentioned that Management wasn't helpful in handling this matter, but I was unaware of the situation. My office door is always open and I would gladly assist whenever a customer is in need, especially if they feel they were treated unfairly. Here at Mercedes-Benz of Brooklyn we value all of our customers and discrimination is not something that is tolerated in our Company. Again, I apologize that you felt that way when you visited. To touch upon the key ordering process (which can be a challenging one) there must be certain documents provided before we can order one. These rules are not set by the Dealership and when there is uncertainty in the documents provided by the customer the Service Advisor will seek assistance from our Parts Department who are the most well-versed in this process since that is the Department that physically places the order. Lastly, I confirmed with our Parts Manager that a temporary registration will not suffice in the ordering of a new key. If you have any further questions or concerns I can be reached directly at 718-535-0690. Thank you.