Reviews
I was in and out quickly which is important to me.
I was in and out quickly which is important to me. Anthony knows this and was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional and great people, they made me feel
Very professional and great people, they made me feel like I was at home. And they recommend the most beautiful car so happy with them .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anthony and Frankie were very knowledgeable and answered
Anthony and Frankie were very knowledgeable and answered all my questions. Everything was straightforward and there were no surprises. The entire transaction was easy and stress free
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Working with Lauren made everything easier.
Working with Lauren made everything easier. She had most of the paperwork done before I arrived at the dealership. Working with her made the whole process, smooth and easy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience of the delivery of my new Cadillac
Great experience of the delivery of my new Cadillac Optiq. Trade in was seamless, keep up the good work.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From the time I walked into the dealership including a
From the time I walked into the dealership including a test drive everyone especially Anthony was courteous and attentive to my concerns and how I wanted to proceed. It was a very good experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service, the salesman paid attention to
Excellent service, the salesman paid attention to details. They answered all my questions with curtesy and patients.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service at this dealership, great sales
Great customer service at this dealership, great sales person. Very happy to purchase a car from them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I grew up surrounded by Cadillacs.
I grew up surrounded by Cadillacs. My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked between the seats to keep me entertained. So, when I purchased my Cadillac XT5 from Paul Conte Cadillac on Columbus Day 2022, it felt like I was honoring a family tradition. The car itself has been mostly fine. But from the beginning, dealing with Paul Conte Cadillac has been frustrating. When I initially bought the car, there were issues, and I was tempted to return it and head across the street to Land Rover. However, the dealership wooed me back with promises—price reductions, free oil changes, whatever they could do to save the sale. To their credit, they did save me money, and the service team has been helpful. But the real trouble began when I started trying to figure out what to do as my lease was coming to an end. With my lease ending in October 2024 and my financial situation tight due to my wife’s cancer diagnosis earlier this year, I reached out to explore my options for buying out the lease. Anthony in sales was great at first—he seemed compassionate and understanding. He asked me to call him on 10/8, and he’d help me with the lease buyout. I did, and followed up multiple times on 10/10, 10/11, and 10/13. Each time, I was told he was available, but I’d just get sent to voicemail, and none of my calls were returned. When I finally got through to someone else, instead of getting the help I needed, I was pushed toward setting up a test drive, despite explaining that I’m my wife’s primary caregiver and can’t risk exposing her to anything. All I wanted was to discuss the buyout options, but it felt like no one was listening. Now, I have to physically go to the dealership, putting my wife at risk, just to get answers. It’s beyond frustrating. Isn’t selling cars the whole point of a dealership? Why is it so difficult to have a conversation about buying out a lease? It’s as if, once you’re no longer an easy sale, they stop caring. If you’re considering buying your dream Cadillac from Paul Conte, remember my story. Their interest in you seems to vanish once you drive off the lot. This experience has been deeply disappointing, and I can't help but feel it tarnishes the Cadillac brand.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. I would like the opportunity to personally discuss this matter with you. Please call me at your earliest convenience. Regards, Frank Gioia Sales Manager 516-378-1130 ext 104
I was very happy with dealership.
I was very happy with dealership. Anthony made my experience very pleasant and easy. He was extremely helpful and answered all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car