Paul Conte Cadillac

Gary was welcoming, courteous and professional. Service was great and the whole staff was friendly

From the salesman who couldn’t bother to deliver us our 2026 Vistiq after being paid to service department that takes weeks to get an appointment for defective equipment and loaner car My ac. took three visits to get repaired. Defective front strut needed replacement. Third row seat inoperative, no idea when will be repaired. Front axle made noise, replaced, still making noise. Many other problems. Every appointment and repair take weeks. Their time frame for appointments and loaner cars is one month. There excuse, limited techs who know how to repair , not my problem. Worst dealership experience ever. Stay away.

GARY is a good guy and he tries to help you in every way he can

I want to express my extreme dissatisfaction with the service, treatment, and total misinformation that I received from Paul Conte Cadillac. On August 18th, I purchased 4 tires. About 3 weeks later, I discovered a nail in the right rear tire. I returned to the dealer to check for a warranty on tires bought from the dealership. They recommended that I go to Michelin for warranty. However, the dealer put a temporary plug in my right tire and said that the rear tire needed to be replaced. On October 7th, I spoke with Shaid Nadav, the service manager. He stated the nail was in the left rear tire, whereas my initial conversation in september they said the problem was the right rear tire. Mr Nadav insisted that the correct tire was replaced. Do these employees know the difference between right and left? Mr Nadav was rude, condescending and shouted at me. When I explained that I had proof that the incorrect tire was changed. He stated that he didn't care what proof I had and continued to scream at me. I never shouted or screamed at Mr Nadav and expected the same courtesy from him. I also work in the customer service industry. Treatment of this sort is unprofessional, unnecessary, and could lead to a loss of business.

Service was excellent from the beginning to the end of the process. I felt that Frankie and the finance person were amazing.

All good amazing ride comfortable, very good long drive very good, excellent 👌 good 😊 average good

Well there's a chip in the armor at paul conte cadillac and it's the service department with gary haywood the service advisor. he was not helpful but dismissive not able to advice upon alternate solutions to my concerns. I made an appointment for saturday from the website and in detail noted down all my car concerns, An hour after i dropped off my car I was called to pick it up my vehicle because they don't do that kind of service on the weekends. nothing on the website stated this condition, the vehicle wasn't even diagnosed. I could've left the car till monday but no guarantee it would even be looked at. I suggested to gary if there's was a possible loaner if i did leave my vehicle gary again being dismissive person stated we have no loaner till the end of the month and i told gary that i know i just purchased one of your loaners a week ago thats why am here. I reached out to Shai Nadav because he sent me an email letting me know any service issue please don't hesitate to reach out to him which I did but as of today he never replied to my email. before my interaction with gary i did notice he was dismissive to another customer in the service department. usually i have great service at paul conte cadillac but this was not one of those times. adjustments needs to be made. sometimes people are not placed in the right positions and that's ok but we are all humans clarification and simple understanding of people's time should be taking in consideration. car issues, brake making noise, possible wheel alignment needed, noise when car is in motion. I am not a person who needs quick service or to be cater to only a person. 10/3/2026 at 10:30 AM

He is easy to work with and attentive. I felt confident the work would be completed correctly.

It took 3 visits and 5 weeks to fix my oil leak which was pretty inconvenient. I also really had to push to get a loaner.

My third vehicle from Conte it’s always a great experience Keith is a assist to this dealership.