Reviews
Matt Rosner was great to work with.
Matt Rosner was great to work with. He spent the time to answer my questions VIA text messaging and the internet. He was upfront and honest. I got the vehicle I wanted a a fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt is a great guy, we like him too. Glad we were able to get you a car. Jon McCarter D Dahle Mazda
Worst Dealership in the Worls
NEVER BUY A CAR FROM THIS PLACE. NO CUSTOMER SERVICE AND WILL RIP YOU OFF ON ALL ASPECTS FROM PURCHASE PRICE TO MAINTENANCE AND REPAIR. DO YOURSELF A FAVOR AND BUY FROM ANOTHER mAZDA DEALER
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My clutch was cooked
Mazda 3 clutch, tires, alignment lock smith stuff. These guys are smart and cool. Price competitive with Pep boys Auto Zone but the go the extra mile with credit card stuff, filling empty gas tank, rental car, da works these dudes mean business and kick xxx. Ask for Rich in service he's brilliant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Job; Stand Behind their Product
I had the timing belt on my 2008 CX7 replaced under warranty last week. The work was done quickly and expertly and the car has never run better. Both Damon and Nathan were outstanding in their efforts to insure my satisfaction. Truly an exceptional job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Aggressive Sales Tactics in the Service Department
Service Rep was very aggressive. Car is less than a year old and he was pushing for $150 worth of alignment and wheel balancing. Nowhere in the documentation was this mentioned anywhere. If you decline to spend the money, they tag your record as "refused service" with possible effects on your warranty. While the sales staff is pleasant, it's the service department you are wed to for the duration of your car. I recommend avoiding.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Clear communication and great service ...
I purchased a CX-5. After reviewing and test driving three different brands, the bottom line was the friendly and knowledgable salesmanship. We appreciated the low pressure approach accompanied by knowledge of the car features and capabilities. It the car performs in the long run, we will be return customers for sure! Thanks for the kind and patient service. I appreciated you guys very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Poor Sales Manager but otherwise good experience
The sales consultant was great; answered all my questions. When it came to pricing I had to work with someone else: Sales Manager. He was standoffish and acted like I wasn't worth his time. I left and returned a few days later and he was a bit better but never seemed interested in anything but the bottom line. The sales consultant went out of his way to meet my needs - even brought the owners manual I left on the desk to my home.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Good to deal with buying but watch out in the back end!
We bought 2 cars at the same time from d. Dahle. Dealing with the sales people was a good experience. We got good deals and good trade in values. We were respected above our expectations until we recieved a call from them telling us our one car owed more than "we said". "We" didn't know how much was owed on the car, THEIR SALESMAN called our bank requesting payoff the night we were there. He got the number and verbally told me it was x. Now the manager was demanding we pay the payoff amount upfront or he was going to sue us. I told him I would be willing to meet halfway because we did owe money, but we went in only looking at one car so we were not prepared to buy this car. I told him it was his employees mistake, not mine. I had no idea what number the bank quotes them, I didn't call nor did he place the call on speaker. Rob refused and again threatened to sue for the difference. We ended up paying the amount, but only because we are the better people. I completely understand the issue but the only thing he was willing to "help us out" was to put us on a payment plan. Would honestly not ever go back after the end experience. Be careful and always ask to hear your payoff balance at the negotiationing table.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Really????
I took my cx-5 in for an oil change. The service writer was nice and the work was done fairly fast. Now I live about 90 min away from the dealership, so when it was done i went to visit family in harriman. When we returned from dinner we noticed there was oil all under the car. Got underneath the car to find out the drain plug was not tightened properly. Thank heaven we didnt drive home and have that rattle open even more. I left a message that night with the dealership. 2 days go by and no call, so i finally call and talk to the service writer he did apologise which is nice, but no offer to make things right. He also promised to call me back after talking to the manager. well it has been 2 weeks and nothing. What crappy customer service. I know my measly oil change money doesnt mean alot to them, but it is an all day thing to go get the oil changed, so i guess i will try bountiful or riverdale from now on. stay away from d dahle!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I like D Dahle
My son offered to buy me a new car for Christmas. I thought he was kidding! We went to D Dahle Mazda to "look" and I drove home in a beautiful new Cx9. Great car and a great deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car