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Tim Dahle Mazda Murray

(115 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (801) 386-9200 (801) 386-9200
Used (801) 590-4696 (801) 590-4696
Service (801) 305-4007 (801) 305-4007

Reviews

(115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tim Dahle Mazda Murray from DealerRater.

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Matt Rosner was great to work with.

Matt Rosner was great to work with. He spent the time to answer my questions VIA text messaging and the internet. He was upfront and honest. I got the vehicle I wanted a a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matt is a great guy, we like him too. Glad we were able to get you a car. Jon McCarter D Dahle Mazda

Worst Dealership in the Worls

NEVER BUY A CAR FROM THIS PLACE. NO CUSTOMER SERVICE AND WILL RIP YOU OFF ON ALL ASPECTS FROM PURCHASE PRICE TO MAINTENANCE AND REPAIR. DO YOURSELF A FAVOR AND BUY FROM ANOTHER mAZDA DEALER

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

My clutch was cooked

Mazda 3 clutch, tires, alignment lock smith stuff. These guys are smart and cool. Price competitive with Pep boys Auto Zone but the go the extra mile with credit card stuff, filling empty gas tank, rental car, da works these dudes mean business and kick xxx. Ask for Rich in service he's brilliant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Job; Stand Behind their Product

I had the timing belt on my 2008 CX7 replaced under warranty last week. The work was done quickly and expertly and the car has never run better. Both Damon and Nathan were outstanding in their efforts to insure my satisfaction. Truly an exceptional job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Aggressive Sales Tactics in the Service Department

Service Rep was very aggressive. Car is less than a year old and he was pushing for $150 worth of alignment and wheel balancing. Nowhere in the documentation was this mentioned anywhere. If you decline to spend the money, they tag your record as "refused service" with possible effects on your warranty. While the sales staff is pleasant, it's the service department you are wed to for the duration of your car. I recommend avoiding.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Clear communication and great service ...

I purchased a CX-5. After reviewing and test driving three different brands, the bottom line was the friendly and knowledgable salesmanship. We appreciated the low pressure approach accompanied by knowledge of the car features and capabilities. It the car performs in the long run, we will be return customers for sure! Thanks for the kind and patient service. I appreciated you guys very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Poor Sales Manager but otherwise good experience

The sales consultant was great; answered all my questions. When it came to pricing I had to work with someone else: Sales Manager. He was standoffish and acted like I wasn't worth his time. I left and returned a few days later and he was a bit better but never seemed interested in anything but the bottom line. The sales consultant went out of his way to meet my needs - even brought the owners manual I left on the desk to my home.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good to deal with buying but watch out in the back end!

We bought 2 cars at the same time from d. Dahle. Dealing with the sales people was a good experience. We got good deals and good trade in values. We were respected above our expectations until we recieved a call from them telling us our one car owed more than "we said". "We" didn't know how much was owed on the car, THEIR SALESMAN called our bank requesting payoff the night we were there. He got the number and verbally told me it was x. Now the manager was demanding we pay the payoff amount upfront or he was going to sue us. I told him I would be willing to meet halfway because we did owe money, but we went in only looking at one car so we were not prepared to buy this car. I told him it was his employees mistake, not mine. I had no idea what number the bank quotes them, I didn't call nor did he place the call on speaker. Rob refused and again threatened to sue for the difference. We ended up paying the amount, but only because we are the better people. I completely understand the issue but the only thing he was willing to "help us out" was to put us on a payment plan. Would honestly not ever go back after the end experience. Be careful and always ask to hear your payoff balance at the negotiationing table.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Really????

I took my cx-5 in for an oil change. The service writer was nice and the work was done fairly fast. Now I live about 90 min away from the dealership, so when it was done i went to visit family in harriman. When we returned from dinner we noticed there was oil all under the car. Got underneath the car to find out the drain plug was not tightened properly. Thank heaven we didnt drive home and have that rattle open even more. I left a message that night with the dealership. 2 days go by and no call, so i finally call and talk to the service writer he did apologise which is nice, but no offer to make things right. He also promised to call me back after talking to the manager. well it has been 2 weeks and nothing. What crappy customer service. I know my measly oil change money doesnt mean alot to them, but it is an all day thing to go get the oil changed, so i guess i will try bountiful or riverdale from now on. stay away from d dahle!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

I like D Dahle

My son offered to buy me a new car for Christmas. I thought he was kidding! We went to D Dahle Mazda to "look" and I drove home in a beautiful new Cx9. Great car and a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.