Reviews
Write a review2019 F-250
great service, easy to deal with, very professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service
Great service, friendly staff. Fast service. Clean waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil Change
Everything went well and the waiting area was nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dealer didn't honor bumper to bumper warranty
I made a appointment before Christmas to get some warranty work done the earliest appointment that was available was early January so I took the appointment. I go to the appointment only to find out my bumper to bumper warranty expired in December the service manager said even thou the vehicle was purchased in February of 2018 .He told me that it's a 17 and it expired in December when I made the appointment. So they didn't honor it even thou I made the appointment at the service department in person when the warranty was valid.I have purchased many vehicles from Sands Ford over the years.Never again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Curtis If you would like to discuss this again, we are happy to help you. However, I have to correct your comments that are incorrect. You did not purchase this vehicle at this store nor have you ever had it serviced here. In fact we have no records of you being a customer in over 15 years. But that is okay we are still happy to help you. Your vehicle warranty start and end date is not something that a dealership has discretion on. The warranty date is recorded by Ford Motor Company when the vehicle is sold new. We can only administer warranty claims based on records that match Ford Motor Company. Since you did not purchase this vehicle here we cannot substantiate your claim the date is wrong. There is a process if you'd like to dispute the warranty start date. But since we have no records of your vehicle you would have provide records from when the vehicle was purchased new, that match the dates you claim, and Ford will fix it. As we tried to explain this to you, you became vulgar and inappropriate, to the extent we had to ask you to leave. Now since we have no records of you being a customer for at least the past 15 years, we can only imagine there is something else that caused you to be so upset. This service appointment was to look at rust on tow hooks. Nothing related to performance, drivability or structural integrity of the vehicle, but most certainly not something that makes it acceptable to speak to our employees the way you did. We recommend you confirm what we are telling you with another dealership or perhaps the dealership where it was purchased to correct an error on the warranty dates.
Service on 2012 Explorer
Staff always pleasant-greeted the minute you enter and asked what they can do for you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Timothy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Happy Customer
I'm very impressed how Sands Ford re-estalished themselves further down #route 61 to their new location. I tried their quick lane to have my 2013 Escape battery replaced. It is a heck of a job for a car owner, to do but their mechanic did a 4 star job of it. My second trip down to Sands was a notice on start up of my Escape that my oil needed to be changed. Went to Quick Lane last week had the oil and filtered changed and the tires rotated. I was in and out before I could finnish the Sports page. They have a winning sytem to keep me coming back when my Ford needs attention. vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
HORRIBLE
This place is a joke!!!! I was trying to buy a car from here and getting a heads start over the phone and waiting for salesmen to get back to me about my trade in value so we could continue and have all work done ahead of time and he emails me back the next morning to tell me that right before they closed the night prior they SOLD THE VEHICLE I WAS TRYING TO BUY!!!!! Totally unprofessional!!!!!! Then called the general manager to give him the benefit of the doubt and try to explain himself before I started to write reviews and he didn’t even have the decency to call me back. This place is a joke!!!! CUSTOMERS DONT MATTER TO THEM JUST MONEY!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bill, thank you for sharing your feedback. We are disappointed that you have had a negative experience dealing with us here at Sands Ford of Pottsville. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Jarod Sands at (570)-662-1991 ext. 1001 at your earliest convenience so we can work with you to make this right. We value your input and your business so we hope to speak with you soon.
Elsavage - service
Technicians xxxxxxxx about each other in front of customers - not good Unprofessional
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald, we will do our best to improve our service to assist you in the future. Take care!
The Works at Quick Lane.
In for service (The Works). No appointment necessary and very little wait even knowing they were busy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Baron
I just want to let you know that I was very satisfy with the service that was perform on my vehicle and with your service writer and thank you for the great job.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald, your satisfaction means a lot to us, and we truly appreciate you choosing Sands Ford of Pottsville for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!