Very disappointed. I was interested in a certain car that had just come on to the lot and had been emailing one of the employees, Josh, for about 2 weeks in anticipation of it being ready to show. He emailed me Wednesday telling me it would be ready the next day and I made an appointment for that morning. The appointment was confirmed multiple times with John A. I made the 2 hour drive in rain and windstorms and arrived there early...I was told shortly after arriving that there was an offer already on the car, but it wasn’t finalized and they weren’t sure it was going to go through. We took the car out for a test drive and got back to wait for an update. After waiting for about 20 minutes, I was told “it went through but they haven’t decided.” Another 20 minutes later, John finally told us sorry, it’s gone - that was it. The bare minimum “sorry about that.” Didn’t offer to call around the Uftring empire to see if there was anything comparable or that they would be on the lookout for something similar and let me know. Nothing. Thanks, bye, we left. We had basically come there to buy that car. Disappointed beyond belief and angry that we had a 2 hour drive back home in horrible weather without a car. On top of that, about an hour later, John sent me an email saying “hey thanks for coming in, please see the below additional information on the car you just looked at.” Seriously? I have never had a worse experience at a car dealership than I did today, here.
Mary - we sincerely apologize for the inconvenience and that you had to travel to our dealership from so far away. We pride ourselves on providing an outstanding customer experience every time, and in this case, we missed the mark. We have forwarded your feedback to our management team for review. It is our understanding that one of our sales managers has already spoken to you and hopefully we can make things right to the best of our ability. Thanks.
Agonizing sales process, poor customer service
I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and agree to additional offerings. In addition to a very uncomfortable sales process, upon taking delivery of the vehicle, I noticed the vehicle was missing floormats. This was conveniently hidden by the paper detailing mats on the floor. Upon this discovery, my sales person didn't really seem concerned about it. It was obvious to anyone with a pulse that I was disappointed. A few days later, I got an email from said sales person asking for referrals. I replied saying the experience was not good and I would certainly not be sending any referrals. A day later I got a phone call from a sales manager that said he would order floor mats for me. By this time, I had already bought floormats. I tried to call this sales manager back 4 separate times to see if he could just provide mud flaps since I bought floor mats. I then get an email saying the floormats came in. I attempted to call the dealership back and was unable to get in touch with either rep. I then got a voicemail form the salesperson saying that they would provide the floormats due to my long wait but would not consider anything else. I researched the price and what I was asking for is the exact same value ($100). Given that the dealership made at least $6000 of my sale, you would think they would be a little motivated to not leave a completely bad taste in my mouth. I understand they are there to make money but in no way do they really care about the customer actually being treated right.
Nathan - we have passed your feedback along to our management team. We apologize if your experience with our dealership did not meet your expectations. If you would like to discuss the particulars of your situation in greater detail, please call General Manager Mike Bambrick at 309-694-0700. Thank you for letting us know.
Kind and Prompt
I unfortunately bought a lemon car from another dealer. 12 days after I bought it, I had an issue with the automatic 4WD. I called Mike Murphy Ford in Morton, and I was treated horribly on the phone. Treated like I was insane and stupid. I had never called for service and had someone so mean handle the phone call. My husband suggested I call Uftring Automall to get our issue resolved as we were headed out of town the next day. When I called, Barry answered. Sweetest demeanor for those who call in distress. I needed that after having been treated like crap for the past 2 weeks in dealing with this vehicle. I told him what was going on, he listened intently. He said he would like to go to ask the service folks immediately if they could look at my SUV. I expected a call back after an hour or two, but 5 minutes later I got a call and he politely asked if I could bring my SUV in within the next hour. I said, "That was fast." He replied, "Well you are top priority." I genuinely appreciate how kind he was during such a stressful time. He gave me directions and everything. I got to the service area, and Mike Healey took care of me. Wonderful! Kind, prompt, genuine. Just like Barry. Bruce drove my car and figured out the issue with it right away. They fixed my vehicle, and I couldn't be more happy with my experience there. I am so appreciative of the good customer service I received. It still exists, and I will return for future business because they made it so easy and safe (stress-wise) to bring my vehicle there for fixing.
We're so happy we were able to take care of your issue and truly appreciate your business. Thank you so much! We look forward to seeing you again the next time you need assistance.
Been in contact with this dealership for a few days about a vehicle. Told them we were driving 3 hours to purchase this said vehicle. They told us it’s in great shape no rust no dents or dings inside was great. Sent us pictures of what was good. 😡 Well... no no it isn’t. Back tail gate was full of rust and just painted over. Inside drivers seat was falling apart, scratches all over the vehicle I wouldn’t send my worst enemy here. Then... the sales boy sent us a email saying thanks for coming in and thanks for letting him be part of our buying experience and let him know if he can further assist us 😂😂
Thank you for your feedback. We have sent your comments to our management team to review and apologize if your experience fell short of your expectations.
Bought a new Expidition
I would never go anywhere else. We are always treated like kings. Recommend Uftring Ford to everybody. I have never seen such professionalism in a company's staff they are the best.
Thanks much Mike!
PJ is very friendly and very helpful in all matters of purchasing a car. He listens to all concerns and answered in a very truthful and considerate manner. Thank you PJ!
Thanks Judy and Gary. We appreciate it and agree that PJ is the best!
Great buy! Mike Andersen was so unlike the stereotypical car salesman. We stopped by to look and had 20 min, he introduced-asked wants/needs, and did some homework for us... we came back a couple days later when I had more time after emailing my top 3 vehicles, he had them curbside and ready for us to look- we drove and loved. He hung back to give us space. Very good at reading his customer. I finally decided (Mike was so patient, he was so concerned about me making the best choice for the perfect balance of loving it/budget/long-term/practicality). Ultimately, I love my 2017 Subaru Crosstrek and Mike Andersen was like hanging with a friend while we made our big purchase. Thanks Mike for making it easy while we got a great deal and got in and out quickly.
Thanks much - we appreciate the kind words.
With the help of PJ my salesperson I picked out a Subaru Forester with Eye Sight, driver assist technology. I have great gas mileage, technology to help you drive safely, and a beautiful comfortable car. PJ and his team were welcoming, gracious, helpful, and very professional.
Thanks very much for reviewing PJ and the Automall. Hope you are enjoying your Subaru.
Mr. Applen was absolutely fantastic at getting everything all set for me to buy my first car. Couldn't have had a better experience. Thanks so much, sir!
Ford Focus RS
I purchased a 17 Ford Focus RS with the help of Shannon Talley what a great experience! She was very helpful communicated great especially since I had to do most of the deal over the phone. Everyone at the dealership was great no pressure, finance was a breeze wasn't stuck in there for hours going of warranties I didn't want we found what worked for me and we were on our way. If your looking to purchase a new vehicle you can't go wrong here A++ in my book!
Ryan - thanks for the review of our store! We're so glad you enjoyed your experience purchasing the 2017 Ford Focus RS. Thank you again and we look forward to seeing you again.