Uftring Automall

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3.2
(414 reviews)
Visit Uftring Automall
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–7:00pm
Tuesday 7:00am–6:00pm 8:00am–6:00pm
Wednesday 7:00am–6:00pm 8:00am–7:00pm
Thursday 7:00am–6:00pm 8:00am–6:00pm
Friday 7:00am–6:00pm 8:00am–7:00pm
Saturday 8:00am–12:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 562-0819 (888) 562-0819
Used (888) 562-1102 (888) 562-1102
Service (309) 430-6517 (309) 430-6517

Inventory

See all 248 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Uftring Automall is a Ford Subaru and Used Car dealership in East Peoria Illinois. We are a member of the Uftring Auto Group founded by Gary Uftring in 1982. Our dealership carries a large selection of new Fords new Subarus and an impressive selection of high-quality used cars including local one owners off lease local trades Certified bargain and much more. See us first and find out why we are one of Central Illinois' most trusted dealers.
If we wouldn't sell it to our family we wouldn't sell it to you. Low Prices & Huge Selection every day.

Service center

Phone number (309) 430-6517

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

3.2
(414 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Customer beware

I bought my Ford edge new in 2014, I've always had the oil changed at a dealership every 5000 miles. I always get the works oil change which is tire rotation oil and filter and top off all fluids. This is the only dealership that did not Bother to check the fluids, and say anything about a dirty battery post. I have messaged the service manager multiple times explaining my displeasure with no reply from them whatsoever. I will never take my car to this dealership again and if you do you better double check that you've got what you paid for Customer beware

5.0

Generous Car Repair

Two days ago I was driving from Nebraska to Virginia. My Ford Focus began making horrifically loud noises as I crossed Iowa and drove through Illinois. I stopped at Uftring Ford hoping that they would be able to diagnose and fix the problem. I was incredibly stressed out and worried that I would be stuck in Peoria for days without a working car. I needed get to Virginia before law school started and was panicked that I wouldn't be able to make it in time. I had never been to Peoria, knew nobody within an 8-hour drive of the area, had no appointment with Uftring, and was desperate to get my car working ASAP. I relayed my personal crisis to the employees at Uftring. They immediately began evaluating my car. Several mechanics (Bruce, and a few others whose names I have forgotten) started working on it immediately (again, I had no appointment!). Everyone was incredibly kind. They quickly discovered what was wrong and got my car into working condition within an hour. I cannot tell you how relieved I was. I got back into my car, ready to get back on my way to Virginia, when I realized that I had not received a bill for their work. I went back inside and asked for the charges. The mechanics at Uftring said there was no bill! I was floored at the generosity of the Uftring employees. They heard my issue, started working on it immediately, resolved it quickly, and then charged nothing for quite literally saving me. As a broke law student, this meant everything. As a human, this was one of those experiences that gives you a more positive outlook on the world -- one of those "strangers helping strangers" stories. I have nothing but gratitude for everyone at Uftring, and if you find yourself with car troubles in Peoria, I cannot recommend them highly enough.

5.0

We went in to look at a truck and Red helped us.

We went in to look at a truck and Red helped us. It was the easiest vehicle purchase I have ever had. I am so happy, and Red was great he is the kind of salesman that wants repeat clients and he works to make you want to come back. It was a very great experience.

1.0

Lost $5500 trading in my vehicle on a new truck. Ford's...

Lost $5500 trading in my vehicle on a new truck. Ford's website, KBB and another on-line site confirmed this value. After waiting 6 mo's for the ordered truck dealer knew I'd go ahead with the deal anyway. Complained to Corporate Ford.

1.0

Do not trade in a vehicle here

Ordered and bought a new Ford Maverick. My trade was undervalued by $5500.00. Ford's own website and two others valued my trade at $5500.00 more. Currently my trade is for sale for $5500.00 more then I was given. Fell ripped off and do not recommend this dealership, have voiced my concers to Ford itself.

1.0

took my subaru in for oil changeafter picking up, i...

took my subaru in for oil change after picking up, i found that the tires had been rotated-i was speechless, since i had not asked for this work as a matter of fact, i had the tires rotated and balanced the day before, so this was kind of un-nerving i probably should have made an issue of it and contested the un-necessary service and charge, but i didn't need the stress so, your service advisor should ask before doing work

Dealer response

Thank you for your feedback. We apologize for any lack of communication and have passed this along to our service management team for review. We do appreciate your business and hope you will consider us in the future.

1.5

Terrible service

Very disappointed. I was interested in a certain car that had just come on to the lot and had been emailing one of the employees, Josh, for about 2 weeks in anticipation of it being ready to show. He emailed me Wednesday telling me it would be ready the next day and I made an appointment for that morning. The appointment was confirmed multiple times with John A. I made the 2 hour drive in rain and windstorms and arrived there early...I was told shortly after arriving that there was an offer already on the car, but it wasn’t finalized and they weren’t sure it was going to go through. We took the car out for a test drive and got back to wait for an update. After waiting for about 20 minutes, I was told “it went through but they haven’t decided.” Another 20 minutes later, John finally told us sorry, it’s gone - that was it. The bare minimum “sorry about that.” Didn’t offer to call around the Uftring empire to see if there was anything comparable or that they would be on the lookout for something similar and let me know. Nothing. Thanks, bye, we left. We had basically come there to buy that car. Disappointed beyond belief and angry that we had a 2 hour drive back home in horrible weather without a car. On top of that, about an hour later, John sent me an email saying “hey thanks for coming in, please see the below additional information on the car you just looked at.” Seriously? I have never had a worse experience at a car dealership than I did today, here.

Dealer response

Mary - we sincerely apologize for the inconvenience and that you had to travel to our dealership from so far away. We pride ourselves on providing an outstanding customer experience every time, and in this case, we missed the mark. We have forwarded your feedback to our management team for review. It is our understanding that one of our sales managers has already spoken to you and hopefully we can make things right to the best of our ability. Thanks.

2.8

Took over month to fix warranty repair. Broke more than...

Took over month to fix warranty repair. Broke more than they fixed on transmission. Went in to fix typically synchros and gear problem in 2017 mustang. They couldn't get the fifth gear to 'fit right' and had to order another gear. New gear is in but they tell me they shipped the wrong gear and have to get another one. Now they get the correct gear and install. They were finished in three weeks had me come pick it up and clutch pedal drops to floor and check engine light is now on. I tell them that it's clearly not right. They take it back and confirm its not fixed. Days later they say they messed something up on install. A bearing on shaft for shifting mechanism. Fixed that. Realize they bent shaft that the bearing went on. Fixed that. Drove home and put it in garage for a month. Drove today first time since having it back and realize it's leaking transmission fluid...

1.5

Agonizing sales process, poor customer service

I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and agree to additional offerings. In addition to a very uncomfortable sales process, upon taking delivery of the vehicle, I noticed the vehicle was missing floormats. This was conveniently hidden by the paper detailing mats on the floor. Upon this discovery, my sales person didn't really seem concerned about it. It was obvious to anyone with a pulse that I was disappointed. A few days later, I got an email from said sales person asking for referrals. I replied saying the experience was not good and I would certainly not be sending any referrals. A day later I got a phone call from a sales manager that said he would order floor mats for me. By this time, I had already bought floormats. I tried to call this sales manager back 4 separate times to see if he could just provide mud flaps since I bought floor mats. I then get an email saying the floormats came in. I attempted to call the dealership back and was unable to get in touch with either rep. I then got a voicemail form the salesperson saying that they would provide the floormats due to my long wait but would not consider anything else. I researched the price and what I was asking for is the exact same value ($100). Given that the dealership made at least $6000 of my sale, you would think they would be a little motivated to not leave a completely bad taste in my mouth. I understand they are there to make money but in no way do they really care about the customer actually being treated right.

Dealer response

Nathan - we have passed your feedback along to our management team. We apologize if your experience with our dealership did not meet your expectations. If you would like to discuss the particulars of your situation in greater detail, please call General Manager Mike Bambrick at 309-694-0700. Thank you for letting us know.

1.4

Agonizing sales process / poor customer service afterwards

I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and agree to additional offerings. In addition to a very uncomfortable sales process, upon taking delivery of the vehicle, I noticed the vehicle was missing floormats. This was conveniently hidden by the paper detailing mats on the floor. Upon this discovery, my sales person didn't really seem concerned about it. It was obvious to anyone with a pulse that I was disappointed. A few days later, I got an email from said sales person asking for referrals. I replied saying the experience was not good and I would certainly not be sending any referrals. A day later I got a phone call from a sales manager that said he would order floor mats for me. By this time, I had already bought floormats. I tried to call this sales manager back 4 separate times to see if he could just provide mud flaps since I bought floor mats. I then get an email saying the floormats came in. I attempted to call the dealership back and was unable to get in touch with either rep. I then got a voicemail form the salesperson saying that they would provide the floormats due to my long wait but would not consider anything else. I researched the price and what I was asking for is the exact same value ($100). Given that the dealership made at least $6000 of my sale, you would think they would be a little motivated to not leave a completely bad taste in my mouth. I understand they are there to make money but in no way do they really care about the customer actually being treated right.

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