Salerno Duane Chrysler Jeep Dodge Ram

No one wants to car shop over Christmas break, but it helps ease the aggravation when you work with the right folks. A new driver t-boned me at the start of December. I was advised very late on Christmas Eve that the accident totaled my Jeep. I was achy and bothered that the process was going to directly overlap the holidays. Crestfallen at the prospect of shuffling around lots while I should be spending time with family and friends, I found something online and cautiously thought I should be prepared to be disappointed. Looking for a well maintained used Grand Cherokee in a tough market was made easy with Francisco Rojas. Our inquiry was addressed right away and the car we sought was not only on the lot, in great shape and ready to roll, but clean and immediately brought around for our test drive. Details and condition were as remarked and the car fax was provided immediately upon request. Happy with the ride it was on my short list. The search continued with other dealers showing the same Jeep with some variations. Ultimately working with Francisco at Salerno Duane in Summit was the choice because the right car in combination with a responsive and straightforward sales representative is as important as the vehicle itself.

Francisco Rojas and Mike Salerno were great. Provided great service and they were able to work with me on my vehicle exchange.

Customer care was very good. Francisco’s professionalism and follow-up were excellent. Henry and Alex were also thorough and helpful. We will certainly recommend SD to others.

Sergio was great to work with. Very knowledgeable in every aspect of the deal. Thank you for your help. Highly recommend!

Sergio made the whole experience easy, and seamless. He was professional and answered all of our questions.

Carolina, fue una excelente vendedora. Muy cordial sinceramente, me siento muy agradecida con su gestión.

Carolina was very helpful and patient with finding the right car for me. Excellent salesperson!

Phenomenal service and a world class experience!! Francisco was a pleasure to work with! Look forward to buying our next car with Salerno Duane!!

I worked with Sergio who was very easy to work with. When it came to the finance department, the experience wasn't so great, as they kept pushing for useless stuff and weren't very transparent about the real price of the vehicle. At some point they were suggesting that reducing the down payment and keeping the same money factor would reduce how much I pay in total, which is mathematically impossible. Not sure if they were being dishonest or incompetent, both prospects are bad. To be clear, the overall experience was ok, just be prepared to say no a lot of times when you walk into the finance department (one may say that's just how dealers work anyways). Also, despite all of that, I'll give them xxxxxxfor how quickly they can process everything, I've had very poor experiences waiting a _long_ time in other dealers, and everyone at Salerno Duane was always very agile.

Great dealership! I worked with Francisco and could not be happier. He was not pushy and answered all questions I had very honestly and straightforward. He made me feel at ease and was genuinely a pleasure to work with.