Salerno Duane Chrysler Jeep Dodge Ram

4.8
(1,118 reviews)
Visit Salerno Duane Chrysler Jeep Dodge Ram
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–8:00pm
Tuesday 7:00am–7:00pm 9:00am–8:00pm
Wednesday 7:00am–7:00pm 9:00am–8:00pm
Thursday 7:00am–7:00pm 9:00am–8:00pm
Friday 7:00am–7:00pm 9:00am–7:00pm
Saturday 8:00am–3:00pm 9:00am–6:00pm
Sunday Closed Closed
New (908) 897-0966 (908) 897-0966
Used (908) 988-4199 (908) 988-4199
Service (908) 988-0585 (908) 988-0585

Reviews

4.8
(1,118 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Salerno Duane Chrysler Jeep Dodge Ram from DealerRater.

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4.0

I worked with Sergio who was very easy to work with. When...

I worked with Sergio who was very easy to work with. When it came to the finance department, the experience wasn't so great, as they kept pushing for useless stuff and weren't very transparent about the real price of the vehicle. At some point they were suggesting that reducing the down payment and keeping the same money factor would reduce how much I pay in total, which is mathematically impossible. Not sure if they were being dishonest or incompetent, both prospects are bad. To be clear, the overall experience was ok, just be prepared to say no a lot of times when you walk into the finance department (one may say that's just how dealers work anyways). Also, despite all of that, I'll give them xxxxxxfor how quickly they can process everything, I've had very poor experiences waiting a _long_ time in other dealers, and everyone at Salerno Duane was always very agile.

Dealer response

We truly appreciate this feedback and you taking the time to review us! We appreciate our customers and always strive to do better, so your concerns will for sure be passed along. We like to offer our customers additional options and suggestions to better suit them, but would never want you to feel pressured. But happy to hear you overall enjoyed your experience, and we hope you know we will work to better ourselves for next time. Safe travels! :)

5.0

Great dealership! I worked with Francisco and could not...

Great dealership! I worked with Francisco and could not be happier. He was not pushy and answered all questions I had very honestly and straightforward. He made me feel at ease and was genuinely a pleasure to work with.

Dealer response

It was a pleasure working with you! Thank you for the 5 star review!

5.0

Sergio provided me excellent service, as it had been with...

Sergio provided me excellent service, as it had been with my friend, which is why I returned with him, honest and efficient, I was very happy with the result of the purchase, I recommend it.

5.0

Just purchased our third vehicle from Salerno Duane. As...

Just purchased our third vehicle from Salerno Duane. As always, we left very happy. Our sales person, Francisco, was pleasant, knowledgeable and professional. Alex, the finance guy, was friendly and efficient, and got us through the paperwork quickly and easily.

5.0

I had a great experience at Salerno Duane! Francisco made...

I had a great experience at Salerno Duane! Francisco made the car buying experience pleasurable. I highly recommend Salerno Duane!

1.0

Several events since 2016 acquiring cars in this...

Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer problems has this service department, frustrating and fatal service.

Dealer response

I would absolutely love to look into this further for you as I am not clear on what issues have occurred. Would need to look up your account, so please contact me at your earliest convenience. I appreciate your feedback and your business. Gerardo Giordano, Director of Business Development

Consumer response

Your time is valuable, and so is mine, Thank you. but the problem of my car happens 7 days after having it. Fortunately, Sergio told me how to proceed, I scheduled my appointment for maintenance and on that day I resolved the matter, a disaster. I will check jeep service departments in another area, I have no present or future intention to return there. thanks

5.0

Great experience!! Would recommend to anyone, Francisco...

Great experience!! Would recommend to anyone, Francisco was great. Definitely coming back for my next car

Dealer response

You were a pleasure to work with! Thank you so much again for your business and your kind words. Enjoy your new car!

5.0

This is my second time buying from Selerno Duane. I...

This is my second time buying from Selerno Duane. I always have a great experience.

5.0

Francisco was very helpful and knowledgeable. He made my...

Francisco was very helpful and knowledgeable. He made my purchase of a new a Jeep smooth and easy. I would recommend him to anyone.

Dealer response

Awesome! So happy to hear you enjoyed your experience!

5.0

Ask for Sergio, he is the best! He is amazing and makes...

Ask for Sergio, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

Dealer response

Always a pleasure working with customers like yourself. Your feedback is much appreciated! :)