[{"id":392147,"personPtyId":31133974,"firstName":"Bob","lastName":"Cerza","titleText":"Sales Consultant","shortBioText":"I am an avid New York Yankees and Minnesota Vikings fan. I am also an animal lover and a member of many animal leagues, such as St. Hubert's, ASPCA, Bidewee, etc. I live in Chatham with my wife and have a daughter who lives nearby to us. My hobbies are watching sports and playing fantasy football, baseball and basketball.","emailTxt":"rcerza@Smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":166,"imageUrl":"https://cdn-user.dealerrater.com/images/c31aa3262651.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"880934400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":338023,"personPtyId":31124766,"firstName":"Kyle","lastName":"Jackson","titleText":"Sales & Leasing Consultant","shortBioText":"A life long car enthusiast and Volvo owner, Kyle is a retired healthcare industry executive who brings years of sales, marketing and finance experience to the Smythe family.\r\n\r\nAn avid golfer, who loves the outdoors, fine dining and travel, Kyle enjoys much of his free time supporting local charities and in the close company of his two grown children, family and friends.\r\n\r\nKyle welcomes the opportunity to earn your business and is committed to the highest level of customer service.","emailTxt":"kjackson@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":104,"imageUrl":"https://cdn-user.dealerrater.com/images/53e44194bafc.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1191196800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":461316,"personPtyId":35032884,"firstName":"Deborah","lastName":"Amster","titleText":"Sales & Leasing Consultant","shortBioText":"I have been representing Volvo for over 7 years now. The highest form of assuring you that I appreciate your trust in me, is by representing the ultimate vehicle that denotes safety, sophistication, and elegance. When you are placing yourselves and your loved ones in a Volvo, that is an enormous statement of trust, and I take that very seriously. When purchasing your Volvo from Smythe Volvo you are guaranteed not only the best in class for safety, technology and elegance but the security in knowing we value you. Smythe Volvo has been family owned for over 50 years! Life can be uncertain - I truly offer you a security in knowing that you are in the best vehicle that is right for YOU, and an experience you won\u001at soon forget !","emailTxt":"damster@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/8ff63ab517ae.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1243814400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":56834,"personPtyId":31121911,"firstName":"Kevin","lastName":"Flanagan","titleText":"President","shortBioText":"I started here at Smythe Volvo at the age of 18 as a porter. Over the last 30 years I became an Apprentice Mechanic, Mechanic, Sales Consultant, Sales Manager, General Manager, Owner then President/CEO. My favorite aspect of working at Smythe Volvo is the interaction with our customers. It's a pleasure to get to know them personally and to see them happy with our level of service. My favorite Volvo model is the 1965 P1800. It's a sporty and extremely durable vehicle that signifies the heritage of Volvo. It's silhouette can be seen in the Smythe Volvo logo. Outside of work my complete focus is on my wonderful wife and six children.","emailTxt":"kflanagan@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":274,"imageUrl":"https://cdn-user.dealerrater.com/images/01ab48d8177e.jpg","drDealerId":29517,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":526383,"personPtyId":44362155,"firstName":"Bill","lastName":"Backes","titleText":"Sales & Leasing Consultant","emailTxt":"wbackes@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/8bac945b7f60.jpg","drDealerId":29517,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":516757,"personPtyId":42286115,"firstName":"Chris","lastName":"Jones","titleText":"Sales & Leasing Consultant","emailTxt":"cjones@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1243814400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":289952,"personPtyId":33961449,"firstName":"Paul","lastName":"Leary","titleText":"Sales & Leasing Consultant","emailTxt":"pleary@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/a147e8810207.jpg","drDealerId":29517,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":444061,"personPtyId":33167224,"firstName":"PJ","lastName":"Lee","titleText":"Sales Manager","shortBioText":"My number one goal is to help Smythe Volvo customers have a painless and seamless car buying experience. To show them that we care about our relationships while protecting the customer's investment with us. To help our customer's enjoy walking into Smythe Volvo's doors. I make the Wow factor priority, during the Smythe Volvo Adventure!","emailTxt":"pjlee@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/7f7f7d1c0b84.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1304208000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":443675,"personPtyId":33147500,"firstName":"Michael","lastName":"Watson","titleText":"Service Advisor","emailTxt":"mwatson@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/81427fb3b322.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1041379200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":480640,"personPtyId":37418507,"firstName":"Stephen","lastName":"Badian","titleText":"Sales & Leasing Consultant","shortBioText":"Love to help people, find solutions, and make new friends. Original Jersey Shore Guy with two amazing teenagers who will be driving soon. Thank goodness I have the opportunity to work for the safest car company in the world, who now is leading the way in technology as well. \r\nLooking forward to meeting you and getting to know you.","emailTxt":"sbadian@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/6897d09eb7cc.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1472688000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":553144,"firstName":"Kevin","lastName":"Bergeron","titleText":"Business Manager","emailTxt":"kbergeron@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":59444,"personPtyId":31126076,"firstName":"Tom","lastName":"Coward","titleText":"Service Advisor","shortBioText":"I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.","emailTxt":"tcoward@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":180,"imageUrl":"https://cdn-user.dealerrater.com/images/6cd1ab009ddd.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":389866,"personPtyId":34615995,"firstName":"Dina","lastName":"Thomson","titleText":"Service Advisor","emailTxt":"dthomson@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/f1c9a936e6d0.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"486432000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":59446,"personPtyId":31125939,"firstName":"Doug","lastName":"MacAdam","titleText":"Service Advisor","shortBioText":"I have nearly thirty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two sons. I'm also a Certified EMS Technician.","emailTxt":"dmacadam@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":217,"imageUrl":"https://cdn-user.dealerrater.com/images/4c6fcc629f1f.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":438287,"personPtyId":32595128,"firstName":"Eric","lastName":"Kulawczyk","titleText":"Sales Representative","shortBioText":"I have 3 years experience in the car industry , and have made Smythe Volvo my home since 2017. I previously worked for Kraft/Nabiso for 12 years. I'm a Yankees fan and I have a 1 year old daughter who is my world. Stop by Smythe and ask for me , I would be happy to help you make a well informed decision.","emailTxt":"ekulawczyk@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/ed9acdeadc69.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":56836,"personPtyId":31121984,"firstName":"Sean","lastName":"Flanagan","titleText":"Vice President","shortBioText":"I have over thirty years of service here at Smythe Volvo. When I started here, I was pulling weeds, dumping oil buckets and doing general facility maintenance. Eventually I progressed from a Technician to a Master Technician, Service Advisor, Service Manager then Service Director. My favorite part of working here at Smythe Volvo is that we invest our business energy into safety. Over the years, we've had many customers who survived accidents because they were in a Volvo. Additionally, we've had many police officers who come in and bought a Volvo because they've been at the scene of an accident and seen how a Volvo saved a person's life. In my spare time, I enjoy being with my family, specifically going for walks with my three sons.","emailTxt":"sflanagan@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":145,"imageUrl":"https://cdn-user.dealerrater.com/images/39ea215ca7f8.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"567993600","industryStartDtUtc":"567993600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":368939,"personPtyId":31129257,"firstName":"Regina","lastName":"Krauza","titleText":"Service Manager","emailTxt":"rkrauza@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/11304eeb97ed.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":138768,"personPtyId":31128058,"firstName":"Ashley","lastName":"Butfiloski","titleText":"Sales & Leasing Consultant","shortBioText":"I've been with Smythe Volvo for 5 years and have over 10 years of experience in the automotive industry. The best part of working at Smythe Volvo is the pleasure of meeting and working with new people every day. My favorite Volvo is the XC60 T6 ocean race. I personally own one and wouldn\u001at trade it for the world. When I\u001am not at work, I like to spend my spare time repurposing old furniture into new pieces.","emailTxt":"abutfiloski@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":94,"imageUrl":"https://cdn-user.dealerrater.com/images/035c2910865c.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1330560000","industryStartDtUtc":"1193875200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":289547,"firstName":"Dennis","lastName":"Jeffers","titleText":"Service Advisor","emailTxt":"Djeffers@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":76,"imageUrl":"https://cdn-user.dealerrater.com/images/17a2fbdb0a6c.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":205098,"personPtyId":31128348,"firstName":"Tina","lastName":"Dewald","titleText":"Service Department Assistant","shortBioText":"I have recently joined the Smythe Volvo team with a strong background in customer service. What I enjoy most about my work is the upbeat energetic environment and the ability to diligently maintain customer satisfaction. Working with experienced, motivated management with high standards and expectations is refreshing in the automobile industry. I see myself behind the wheel of the Volvo S60 T5. The sporty styling is most appealing and as with all Volvo models, it boasts strong safety standards. Outside of the work environment I enjoy a healthy lifestyle, eating right and working out at the gym daily. I also love the beach, kayaking and spending as much time with my two boys as possible.","emailTxt":"tdewald@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/da2148c28993.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":73935,"personPtyId":34828581,"firstName":"Scott","lastName":"Jackson","titleText":"Parts","shortBioText":"I've been with Smythe Volvo for over twenty five years. One of the best things about working here is being surrounded with a good bunch of co-workers. My favorite Volvo model is the XC60. I have a large family so the XC60 works great for me because of it's size, safety and reliability. When I'm not here at Smythe Volvo, I enjoy cooking as well as spending time with my wife and five children.","emailTxt":"sjackson@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/69cad8bc156c.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":472394,"personPtyId":36455871,"firstName":"Gabe","lastName":"Levy","titleText":"Pre-Owned Manager","shortBioText":"Proudly representing the Volvo brand since 1998.","emailTxt":"glevy@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/1ec7d7338e5f.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":486061,"personPtyId":38192975,"firstName":"Brian","lastName":"Gagliardi","titleText":"Sales & Leasing Consultant","emailTxt":"bgagliardi@smythevolvo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/164c859fba1b.jpg","drDealerId":29517,"industryStartDtUtc":"1362096000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":480616,"personPtyId":37418526,"firstName":"Philip","lastName":"Drogon","titleText":"Internet Sales & Leasing Consultant","shortBioText":"Hi, My name is Phil Drogon. I have been in customer service for 17 years and selling vehicles for 10. I've always believed that the key to success is honesty, transparency and great customer service. I know your time is valuable and I always treat my customers the same way I would want to be treated. I chose to work with Smythe Volvo because they embrace the same values that I believe makes the buying experience a pleasant one. Please contact or visit me at our showroom anytime, I look forward to meeting you.","emailTxt":"pdrogon@smythevolvo.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/cc3832a7ce70.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1212278400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553143,"firstName":"Shaun","lastName":"Hayes","titleText":"Business Manager","emailTxt":"shayes@smythevolvo.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":59439,"firstName":"Tony","lastName":"Plesh","titleText":"Aston Martin Service Manager","shortBioText":"I've been with Smythe Volvo close to 13 years. What I enjoy most about working here is being able to provide an accommodating & friendly service to customers in an industry not typically known for being friendly and accommodating. The S60 is my favorite Volvo because it combines great performance with superb power and handling. I am a motorcycle enthusiast so when I'm not here at Smythe Volvo I'm out taking my bike for a ride. One time I rode my motorcycle to Montreal and back in one day.","emailTxt":"tplesh@smythevolvo.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":147,"imageUrl":"https://cdn-user.dealerrater.com/images/59f3a175bc97.jpg","drDealerId":29517,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":460495,"personPtyId":34681460,"firstName":"Roger","lastName":"Davis","titleText":"Parts Manager","emailTxt":"rdavis@smythevolvo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/65720b32566c.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"873072000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":551701,"firstName":"Adam","lastName":"Laboz","titleText":"Sales & Leasing Consultant","emailTxt":"alaboz@smythevolvo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29517,"dealerEmpStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"}]
We are the DealerRater Dealership Of The Year! Thank you to all of our customers for making us #1 in the country four ye
...
ars in a row! Smythe Volvo spares no expense or effort in putting you in the driver's seat of your dream automobile. Our massive & affordable inventory of cars provides a wide range of options for individuals of all tastes and incomes. Whether you're looking for a Volvo dealership that can assist you in finding a brand new Volvo, or you require a reliable and dedicated Volvo dealer who can help you purchase the perfect pre-owned automobile for you and your family, Smythe Volvo in NJ is the right choice for you.
"4 Years In A Row National Volvo DealerRater Dealer Of The Year!"
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4.9 out of 54.9
1923 lifetime reviews.
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
Smythe Volvo was truly a pleasure to work with! Our journey started with Philip and ended with Kyle and Kevin. From start to finish everyone was professional,... pleasant, not pushy, had the vehicle we were interested in ready for us to look when we arrived. Worked with us as well as our insurance company every step of the way. When we picked up our car it was clean, all paperwork was ready to be signed, Kyle took the time to set everything up and explain everything about our new car to us. Kyle went the extra mile and came in to complete the sale on his day off to accommodate our schedule.
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I have been a customer of Smythe Volvo for many years. I am on my fourth Volvo, all from Smythe. My latest lease was handled by Bob Cerza. Bob was excellent.... He was knowledgeable about all Volvo choices and was able to help me choose the best one for my needs. He was patient, honest and answered all of my questions thoroughly. I am confident that Bob got me the best deal possible. I love the Volvo product, but it is people like Bob that keeps me loyal to Smythe.
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Smythe Volvo
Yes, Bob is excellent and thank you for saying so. He is patient and up to date on his product knowledge. Thank you for your kind words, your loyalt...y, and the time you spent to share your experience.
Smythe Volvo is extremely thorough when it comes to service. This department does automobile maintenance the right way. Not only taking care the regular... maintenance checklist, they found the root causes of two seemingly minor problems and corrected them promptly. To top all of these, the service is free! My car comes with free maintenance for 45,000 miles.
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Dealer Response
Thank You! We make sure that our Technicians and Service Advisors work together to delver the best experience possible and work for you as a team. Our... service department is your pit lane, we want your car to be in and out as soon as possible while keeping in mind our most important virtue, safety. Thank you and we hope to see you at your next service interval!
We purchased an XC90 T6 and our experience was fantastic from start to finish. They treat you like family. Bob Cerza is the best. I highly recommend...
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Smythe Volvo
We appreciate you taking the time to share your experience of Smythe Volvo and Bob. He is just a great guy. He has a comfortable patient way about h...im. Enjoy your X/C90 and we'll see you at the next service.
I checked out many reviews on many dealerships before choosing to go the Smythe Volvo and I absolutely feel I made the right decision. From correspondence... first over email, then on the phone and finally in person everyone I dealt with was professional, courteous and very importantly not pushy at any point. We hit a few obstacles during the purchase process but all was solved in a very, again professional, satisfactory manner and got me on the road that same day. Both Bob and Kevin were a pleasure to work with and took the time to make sure you would walk out of the dealership feeling well treated and a happy customer. I'm very happy with my purchase and would not hesitate to recommend Smythe Volvo.
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Smythe Volvo
What a great review. Your feedback inspires us to continue to focus on what is most important and that is you. We appreciate your time spend in shar...ing your experience of Smythe Volvo. Enjoy your new car!
We were greeted promptly and courteously; never felt rushed or pressured. Bill and Kevin answered all our questions and concerns regarding vehicle models... and options. Their professionalism and courtesy continued beyond the day of purchase and day of pick up. Also, another staff member promptly retrieved an item we had forgotten in our trade-in vehicle, even supplying a new set of fastener strips for our EZ-Pass. It is that level of attention to detail that makes a dealership rise above the rest. (This is our 3rd car from Smythe Volvo)
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Smythe Volvo
Thank you for sharing your experience of Bill, Kevin, and Smythe Volvo. It is very rewarding to hear that they/we are doing a good job. I hope you h...ave many safe miles in your new car and we look forward to seeing you for your first service.
I stopped by Smythe Volvo's service department on a Saturday afternoon for a broken piece on my XC40. Mike Watson looked it over and told me he would order... the part and call me by Tuesday. As promised, on Tuesday the part was in and ready to be installed. They put in a really nice loaner since I also asked for some other things to be looked over and reviewed. My car was ready to go the following day and ready for pick up. As always, there was excellent customer service with Smythe Volvo and everything was taken care of promptly.
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Smythe Volvo
This is great to hear. I¿¿¿m glad things worked out the way they did. Mike is a true professional. Thank you for taking the time to share your expe...rience of the Smythe Volvo service department. We will see you next service.
I bought my first new car in 19 years and decided to go with a Volvo after driving Toyotas for over 30 years. I fell in love with the XC40 and ordered... it, knowing it would be a 3 month wait. The car came in right when expected. My salesperson, Deborah Amster, was warm, professional, caring, and accessible. She answered all my questions and always followed up on any outstanding questions. The financial rep, Kevin Bergeron, was great as well. He locked us into an excellent rate for the loan. Picking up the car was also a great experience. In the past, picking up a new car has always been painful and slow--taking as much as 3 hours. Volvo was a completely different experience. I am so happy with my new Volvo!
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Smythe Volvo
Great review! On behalf of Deborah, Kevin and all of us at Smythe Volvo we appreciate your loyalty and your business. The X/C 40 is a great vehicl...e. Volvo did a great job with it and I share your excitement. Thank you for sharing your experience with Smythe Volvo.
Purchasing our new Volvo XC40 via the Overseas Delivery (OSD) Program through Smythe Volvo was the best new car purchasing experience we have had in 36... years. From the time we first looked at the car, Smythe Volvo recommended the OSD Program . We took their suggestion and it could not have worked out better. Volvo treats you like royalty during the entire OSD experience and we would highly recommend it to anyone interested in purchasing a new Volvo. Smythe Volvo Sales, Finance, Service, and Management were wonderful to work with at all times. They are very well known/held in high regard by other Volvo dealerships as well as the Factory Delivery Center in Gothenburg Sweden. If your in the market for a new Volvo, we suggest you start and end your search at Smythe Volvo.
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
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Smythe Volvo
What a great experience. I'm glad your had a good time. Thank you for the kind words. We look forward to keeping your new car on the road for a lon...g time.