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Heller Ford

(866 reviews)
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Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–5:30pm 7:00am–6:00pm
Saturday 8:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
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2017 consumer dealer award

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New (309) 490-2080 (309) 490-2080
Used (309) 490-2082 (309) 490-2082
Service (309) 490-2081 (309) 490-2081

Inventory

See all 744 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2008.
Our Dealership has built our reputation on providing courteous honest service. Our customers appreciate the way we do business and we know you will too. Our "big city" inventory means that we can find the right car for you and our small-town attitude ensures that you'll enjoy your car-buying process.

Heller Ford exceeding customer expectations since 1957.

Shop us now at www.hellerford.com
We're Worth the Drive!

Service center

Phone number (309) 490-2081

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(866 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heller Ford from DealerRater.

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Jason and Kris were amazing to deal with.

Jason and Kris were amazing to deal with. They have great pricing and the truck that met all of our needs. From the first contact Jason was extremely helpful and always replied in a timely manner. We drove 3 hours to pick up our truck and Kris was able to get a very competitive rate. Even our puppy was treated well by the whole staff and other customers. Very friendly dealership and welcoming. Would definitely recommend them and return for future purchases!

Jason and Kris were amazing to deal with.

Jason and Kris were amazing to deal with. They have great pricing and the truck that met all of our needs. From the first contact Jason was extremely helpful and always replied in a timely manner. We drove 3 hours to pick up our truck and Kris was able to get a very competitive rate. Even our puppy was treated well by the whole staff and other customers. Very friendly dealership and welcoming. Would definitely recommend them and return for future purchases!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I can't emphasize enough how smooth Kalen made my buying

I can't emphasize enough how smooth Kalen made my buying experience. He definitely enjoys his job and the dealer he works for. He earned the dealership a repeat customer!

I can't emphasize enough how smooth Kalen made my buying

I can't emphasize enough how smooth Kalen made my buying experience. He definitely enjoys his job and the dealer he works for. He earned the dealership a repeat customer!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Worked with Tyler Wright, he took the time with getting a

Worked with Tyler Wright, he took the time with getting a 16 year old kid her first car (that wasn't junk on the lot). At the 'out the door price' we set first thing, prior to testing anything. Where ever this kid goes selling cars I will deal with him first. Honest, trust-worthy guy who held nothing back on any of the 5-10 used vehicles we looked at. Thanks bud see you soon for our next purchase.

Worked with Tyler Wright, he took the time with getting a

Worked with Tyler Wright, he took the time with getting a 16 year old kid her first car (that wasn't junk on the lot). At the 'out the door price' we set first thing, prior to testing anything. Where ever this kid goes selling cars I will deal with him first. Honest, trust-worthy guy who held nothing back on any of the 5-10 used vehicles we looked at. Thanks bud see you soon for our next purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour

⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour Drive We had an exceptional vehicle buying experience and want to recognize Mike Head in Sales and Kris Born in Finance for going above and beyond throughout the entire process. My husband had a lot of questions and called multiple times over several days before making the trip. Every time, Mike and Kris were patient, respectful, and incredibly responsive. If they weren’t immediately available, they always returned calls promptly and made sure every question was answered thoroughly. At no point did we feel pressured — only supported and appreciated. My husband drove 14½ hours to pick up the truck, and the welcome he received when he arrived confirmed we had chosen the right dealership. The vehicle was immaculately clean, perfectly prepared, and exactly as represented. The paperwork and finance process was smooth, well-explained, and efficient. Long-distance purchases can be stressful, but Mike Head and Kris Born made this one easy and enjoyable. Their professionalism, courtesy, and attention to detail truly stand out. We would absolutely recommend this dealership and specifically recommend working with Mike and Kris if you have the chance. Way to go, guys — great job! I

⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour

⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour Drive We had an exceptional vehicle buying experience and want to recognize Mike Head in Sales and Kris Born in Finance for going above and beyond throughout the entire process. My husband had a lot of questions and called multiple times over several days before making the trip. Every time, Mike and Kris were patient, respectful, and incredibly responsive. If they weren’t immediately available, they always returned calls promptly and made sure every question was answered thoroughly. At no point did we feel pressured — only supported and appreciated. My husband drove 14½ hours to pick up the truck, and the welcome he received when he arrived confirmed we had chosen the right dealership. The vehicle was immaculately clean, perfectly prepared, and exactly as represented. The paperwork and finance process was smooth, well-explained, and efficient. Long-distance purchases can be stressful, but Mike Head and Kris Born made this one easy and enjoyable. Their professionalism, courtesy, and attention to detail truly stand out. We would absolutely recommend this dealership and specifically recommend working with Mike and Kris if you have the chance. Way to go, guys — great job! I

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Thank your Rich Tom for helping us purchase our new Ford

Thank your Rich Tom for helping us purchase our new Ford F150! We appreciate your service.

Thank your Rich Tom for helping us purchase our new Ford

Thank your Rich Tom for helping us purchase our new Ford F150! We appreciate your service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Working with Rich Tom was an outstanding experience from

Working with Rich Tom was an outstanding experience from start to finish. They were knowledgeable, transparent, and genuinely focused on helping me find the right truck — not just making a sale. The entire process was smooth, efficient, and pressure‑free. I’m thrilled with my new 2025 F‑150 Lariat and highly recommend Rich to anyone looking for a great buying experience.

Working with Rich Tom was an outstanding experience from

Working with Rich Tom was an outstanding experience from start to finish. They were knowledgeable, transparent, and genuinely focused on helping me find the right truck — not just making a sale. The entire process was smooth, efficient, and pressure‑free. I’m thrilled with my new 2025 F‑150 Lariat and highly recommend Rich to anyone looking for a great buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great place to buy a car great service friendly service.

Great place to buy a car great service friendly service. Best price.good sele tion

Great place to buy a car great service friendly service.

Great place to buy a car great service friendly service. Best price.good sele tion

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
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Had several questions regarding a specific vehicle with

Had several questions regarding a specific vehicle with no response - business must be good! The vehicle sold so I am very disappointed. Will continue searching elsewhere. xxxx.

Had several questions regarding a specific vehicle with

Had several questions regarding a specific vehicle with no response - business must be good! The vehicle sold so I am very disappointed. Will continue searching elsewhere. xxxx.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I did not end up purchasing a car with this dealership

I did not end up purchasing a car with this dealership however I did not because of the honesty of the dealership. The dealer fully disclosed prior damage the vehicle had and the repairs. It was my decision to not purchase because of the damage.

I did not end up purchasing a car with this dealership

I did not end up purchasing a car with this dealership however I did not because of the honesty of the dealership. The dealer fully disclosed prior damage the vehicle had and the repairs. It was my decision to not purchase because of the damage.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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I’m a long time customer of Heller and I’ve bought

I’m a long time customer of Heller and I’ve bought several vehicles from them in the past. The last 4 vehicles I’ve bought have had nothing but problems. Not one of them I was able to bring home same day because something had to be fixed on it first. Then when it’s in the shop you get no communication. My salesman and the finance guys are great but they sell a lot of junk vehicles off their lots and lie about their quality. I’m not convinced that all the salesman are full of xxxx, some might not be aware of the issues that some of their vehicles have but I’m sure some do. One vehicle I bought at 45,000 miles the transmission went out and had numerous electrical quirks to it. It was for sale a month later when I was told it would take at least 6 months to fix. I traded it for another truck that had a lemon title was nearly unable to insure it. This last time I bought a truck and it was for sale online before it was even road safe. Why put a vehicle up for sale if it’s not even ready to go home with the customer? For someone who had bought several vehicles in the past it’s very disappointing. My old loan for the truck I traded in didn’t get paid for nearly 2 weeks either, after I’d been told to skip the payment on it. Incase you didn’t know that’s not good for your credit. I’m convinced Heller is more worried about selling trucks than the actual quality of the trucks their selling. It’s sad because they didn’t used to be this way. So beware of the dreaded lemon titles and buy backs because they sure have a lot of them. If you buy new and don’t have any issues you’re good to go but I’d be very nervous about buying anything used from Heller. I do wanna stress the fact that my salesman is great and promptly responded to all my inquiries but the salesmen can only do so much. Please stop selling junk vehicles and learn how to actually service a vehicle.

I’m a long time customer of Heller and I’ve bought

I’m a long time customer of Heller and I’ve bought several vehicles from them in the past. The last 4 vehicles I’ve bought have had nothing but problems. Not one of them I was able to bring home same day because something had to be fixed on it first. Then when it’s in the shop you get no communication. My salesman and the finance guys are great but they sell a lot of junk vehicles off their lots and lie about their quality. I’m not convinced that all the salesman are full of xxxx, some might not be aware of the issues that some of their vehicles have but I’m sure some do. One vehicle I bought at 45,000 miles the transmission went out and had numerous electrical quirks to it. It was for sale a month later when I was told it would take at least 6 months to fix. I traded it for another truck that had a lemon title was nearly unable to insure it. This last time I bought a truck and it was for sale online before it was even road safe. Why put a vehicle up for sale if it’s not even ready to go home with the customer? For someone who had bought several vehicles in the past it’s very disappointing. My old loan for the truck I traded in didn’t get paid for nearly 2 weeks either, after I’d been told to skip the payment on it. Incase you didn’t know that’s not good for your credit. I’m convinced Heller is more worried about selling trucks than the actual quality of the trucks their selling. It’s sad because they didn’t used to be this way. So beware of the dreaded lemon titles and buy backs because they sure have a lot of them. If you buy new and don’t have any issues you’re good to go but I’d be very nervous about buying anything used from Heller. I do wanna stress the fact that my salesman is great and promptly responded to all my inquiries but the salesmen can only do so much. Please stop selling junk vehicles and learn how to actually service a vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Tommy, We hate reading this and it's absolutely never our intention to sell trucks that need repairs, but it is not a common occurence for us. Our heavy duty service team should be trained to inspect and repair those issues before the sale. We do want to reitterate that we are here to help, especially after the sale, and want to help you too. Given your recent experiences, our team should have handled this with urgency. Our management team is looking to get more information here and the name "Tommy" alone isn't helping us figure out who you are. If you could reach out to our Sales Manager, John Brown or Mike Gannon, to let us know, we want to dig deeper into this and help. Please give them a call at 309-527-6050

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