Heller Ford

Pretty rare for me to leave a review, especially 5 stars on a dealership. Worked with Rich on a used SUV. Great experience and pretty quick in and out of the dealership too. Finance of course gives the options for warranties, and depending on your make/model could easily be worth it. They really weren't too pushy for the add ons, which is exactly why I would go back again. Also, the price is the price. No xx bait and switch. They look to be a very high volume dealer from the middle of nowhere Illinois simply because they don't play the games that we all hate. Very happy with my experience there.

Have purchased 5 or 6 vehicles at Heller. Each experience, has been wonderful. Honest, personable, address any concerns. Heller is the onle dealership I will do business with. DEANDRE AND JOHN BROWN Eere wonderful.

Great selection of vehicles and excellent communication throughout the buying process. I've purchased from this dealer before and will again in the future I'm sure.

Probably the most hassle free and enjoyable, yes enjoyable car buying experience. I'm retired and have purchased at least 40 cars in my lifetime. This was as I said the easiest purchase. Onie was great. Very informative and sat with us to show all the features and explain them to us.

Great experience. I came from Phoenix Arizona and when I arrived they had everything ready to go.

worked with DJ primarily in finding an Expedition, after a few weeks of searching in my area couldnt find what I was looking for. DJ and the entire team at Heller Ford found me and my family exactly what we were looing for. Were 2 hours away from the dealership and vehicle was delivered for us to test drive at our pace and purchased the vehicle via esign...gave me top price for my trade in and next time i'm in need of a vehicle I'm calling DJ and the wonderful people at Heller Ford.

Over the years I have bought/leases a fair number of vehicles. You have those good and bad dealerships, but it's rare you get the good fortune of dealing with an exceptional dealership. I can honestly say I have only had three (3) exceptional dealerships that I had the pleasure of working with; Heller Ford is one of them. Look for further than Heller Ford for your vehicle needs. Although I did not buy a Ford, they sold me a Lucid Air that was on their used car lot. I really loath those dealers that run you around circles, throwing in extra fees, and just wasting my time. Heller is not one of them. They will give you the best deal they can. Thank you to Jason and Kris for your fine work!!!!

We had a great experience buying our flex from Heller Ford. Kyle was great to work with and we even got it delivered a state away.

🚨🚨🚨 STAY AWAY FROM HELLER FORD IN EL PASO, IL🚨🚨🚨 EXTREMELY RUDE SERVICE MANAGERS. Especially Tom Russell. He told me to have it diagnosed by Nissan and when I was wrong he expected an apology. He even made sure that he told me to use 2 Ss and Ls when writing my review. Tom talked over me numerous times and told me I don't know what I'm talking about. The head of Service (Pat Jordan) said he heard the knocking sound, but that it was common for V8's. When I told him about the Service Bulletin and gave him the bulletin number, he said, "Where did you get that? YouTube?" I told him that the bulletin requires a Technician to remove the plug and and scope the cylinder. He said we're not doing that. The vehicle was ran at idle, fluid levels checked, and no codes. So that was as far as they are going. I have NEVER dealt with such poor customer service. It's a shame because the Salesman (Ross Ketcham) is the best in the business. By far the best Sales experience I've ever had.

Rich sold me a new truck. He was very friendly and helpful. I would recommend him to anyone. The business manager, Adam, was also very helpful and answered all my questions.