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Heller Ford

(851 reviews)
Visit Heller Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–5:30pm 7:00am–6:00pm
Saturday 8:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (309) 490-2080 (309) 490-2080
Used (309) 490-2082 (309) 490-2082
Service (309) 490-2081 (309) 490-2081

Reviews

(851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heller Ford from DealerRater.

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I work with Chris the sales manager and he was real

I work with Chris the sales manager and he was real professional sold me a Cadillac Escalade the truck was in great condition treating me like family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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EASILY the best experience I've ever had buying a

EASILY the best experience I've ever had buying a vehicle. Sara Studer was my salesperson and she was AMAZING! She's sooo friendly and helpful. There was zero pressure and she spent a lot of time listening to what I wanted and she seriously delivered! I can't recommend her enough and I will 100% be telling everyone to go see her for a vehicle. There was no annoying back and forth, the manager and financing guy (Adam) was super helpful and personable. There was no pressure at any point which was super refreshing. I did purchase the Simonize protection for the interior & exterior because it's a no-brainer for the price. They made a customer for life!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Didn't buy a vehicle from Heller but they were very

Didn't buy a vehicle from Heller but they were very attentive to my inquiries about a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Jarrod made the car buying easy and painless.

Jarrod made the car buying easy and painless. Got the cars we wanted try. Great buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Heller Ford was actually really good to work with.

Heller Ford was actually really good to work with. Steve did a great job getting everything set up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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After the Chevy dealer next door didnt have time for me I

After the Chevy dealer next door didnt have time for me I went into Heller Ford and found Ian Still. Ian was great, he spent time with me driving several trucks while I decided which one was for me. Can't thank Ian enough for the role he played in the purchase of my new to me F150!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Rich Tom was great salesman.

Rich Tom was great salesman. Chris in finance helped so much. Rich was off when I picked up vehicle so manager Mike Gannon helped and is a true asset to Hellers. All in all Hellers is a great place and everyone helps each other.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Working with Mike Bigger was amazing!

Working with Mike Bigger was amazing! He was so patient, honest and really took the time to help us despite it being later in the day. It was well worth the 3 hr drive from St. Louis County in MO! I would easily return to Heller for our next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Working with Mike Bigger was amazing!

Working with Mike Bigger was amazing! He was so patient, honest and really took the time to help us despite it being later in the day. It was well worth the 3 hr drive from St. Louis County in MO! I would easily return to Heller for our next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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needed a dealer that would arrange shipping.

needed a dealer that would arrange shipping. heller does not. did make suggestions. just we don't deliver, sorry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear G Frye, We are a bit confused here. Our dealership does deliver/ship vehicles under almost every circumstance. In fact, the second photo of every vehicle online is a "Delivery Map". There are a few conditions where we would not, but for the most part we do deliver. Please reach out to us at 309-527-6050 and hopefully we can learn which vehicle you were wanting shipped and were told "no". We want to help. Thanks, Heller Ford Management