Reviews
Write a reviewHeller Ford is great and Ross Ketcham is awesome!
Heller Ford is a great dealership and Ross Ketcham is outstanding! Just a few weeks ago I was in your same position. I saw a great price on a 2020 Lincoln Navigator, a deal that seemed to good to be true. I wanted to call, but needed someone I could trust to give an honest assessment of the vehicle. So, I read through a bunch of Heller Ford reviews and kept hearing great things about Ross. A few minutes later I called and asked for him by name and am I ever thankful that I did! This was our first experience purchasing an out of state vehicle for delivery and Ross made us feel comfortable and confident throughout the entire process. He sent additional photos and videos, coordinated a leather repair, and advocated for us on several occasions ensuring our satisfaction. We highly recommend the Heller Ford team. Give them a call and ask for Ross!
Heller Ford is great and Ross Ketcham is awesome!
Heller Ford is a great dealership and Ross Ketcham is outstanding! Just a few weeks ago I was in your same position. I saw a great price on a 2020 Lincoln Navigator, a deal that seemed to good to be true. I wanted to call, but needed someone I could trust to give an honest assessment of the vehicle. So, I read through a bunch of Heller Ford reviews and kept hearing great things about Ross. A few minutes later I called and asked for him by name and am I ever thankful that I did! This was our first experience purchasing an out of state vehicle for delivery and Ross made us feel comfortable and confident throughout the entire process. He sent additional photos and videos, coordinated a leather repair, and advocated for us on several occasions ensuring our satisfaction. We highly recommend the Heller Ford team. Give them a call and ask for Ross!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A Tickled First Time Heller Ford Customer
I am a first time customer of Heller Ford. My son-in-law has raved about how well he has been treated by the Heller staff, especially his dealings with Cory, on several transactions. So.....I reached out to Cory to hopefully find a truck that would fit our needs. Cory found us the PERFECT truck for our needs that also fit our budget. He agreed to hold the truck for us until we could get to the dealership to physically see it. We live 85 miles from El Paso, but it was well worth the trip to work with Cory and the rest of the staff at Heller. We will not hesitate to return to Heller Ford OR refer our friends to this wonderful dealership. Cory made truck buying a fun and memorable experience for us. Thank you Cory!
A Tickled First Time Heller Ford Customer
I am a first time customer of Heller Ford. My son-in-law has raved about how well he has been treated by the Heller staff, especially his dealings with Cory, on several transactions. So.....I reached out to Cory to hopefully find a truck that would fit our needs. Cory found us the PERFECT truck for our needs that also fit our budget. He agreed to hold the truck for us until we could get to the dealership to physically see it. We live 85 miles from El Paso, but it was well worth the trip to work with Cory and the rest of the staff at Heller. We will not hesitate to return to Heller Ford OR refer our friends to this wonderful dealership. Cory made truck buying a fun and memorable experience for us. Thank you Cory!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Maverick!!!!
I want to thank Cory at Hellers for helping me purchase a new Maverick. Was frustrating waiting so long for delivery. He went the extra mile . I highly recommend Cory as he is an excellent salesman!!!
New Maverick!!!!
I want to thank Cory at Hellers for helping me purchase a new Maverick. Was frustrating waiting so long for delivery. He went the extra mile . I highly recommend Cory as he is an excellent salesman!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Cory was great to work with. Took a bit for my car to come in, but they kept me up to date through the whole process.
Great experience
Cory was great to work with. Took a bit for my car to come in, but they kept me up to date through the whole process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a great dealership!
What a great dealership! I was an out of state customer and they made me feel right at home. They were nice enough to detail the vehicle and I evened lucked into a brand new set of tires. I had never purchased a vehicle from a dealership before. But Onie, Cody and the rest of the Heller Ford team made it a super convenient experience for me. I didn’t have to really worry about anything. They took care of it all, and I was driving off in no time. Thanks again
What a great dealership!
What a great dealership! I was an out of state customer and they made me feel right at home. They were nice enough to detail the vehicle and I evened lucked into a brand new set of tires. I had never purchased a vehicle from a dealership before. But Onie, Cody and the rest of the Heller Ford team made it a super convenient experience for me. I didn’t have to really worry about anything. They took care of it all, and I was driving off in no time. Thanks again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You won't be disappointed!!
I drove over from Springfield to meet with Raef Fredricks and Cory Bellot. Best decision I made. Both guys are top notch. Gave me top dollar for my trade in and put me in a new truck with no hassles. It was quick, they were straight to the point. Highly recommended. Thanks, I'll be back!!
You won't be disappointed!!
I drove over from Springfield to meet with Raef Fredricks and Cory Bellot. Best decision I made. Both guys are top notch. Gave me top dollar for my trade in and put me in a new truck with no hassles. It was quick, they were straight to the point. Highly recommended. Thanks, I'll be back!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I just purchased a 2023’ GMC Denali from Oni.
I just purchased a 2023’ GMC Denali from Oni. She was able to locate this vehicle in another state and had it delivered to the dealership for me. The whole buying process was probably the easiest and fastest I have ever been involved with! Great job Oni!
I just purchased a 2023’ GMC Denali from Oni.
I just purchased a 2023’ GMC Denali from Oni. She was able to locate this vehicle in another state and had it delivered to the dealership for me. The whole buying process was probably the easiest and fastest I have ever been involved with! Great job Oni!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We Highly Recommend ROSS KETCHAM at Heller Ford, El Paso,
We Highly Recommend ROSS KETCHAM at Heller Ford, El Paso, IL. Ross was a Trusted Advisor making our vehicle purchase a seamless experience for our son. We made the right decision purchasing from Heller Ford and recommend Ross Ketcham and his manager.
We Highly Recommend ROSS KETCHAM at Heller Ford, El Paso,
We Highly Recommend ROSS KETCHAM at Heller Ford, El Paso, IL. Ross was a Trusted Advisor making our vehicle purchase a seamless experience for our son. We made the right decision purchasing from Heller Ford and recommend Ross Ketcham and his manager.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great overall experience
If your looking for a vehicle and want best deal go here! Ross found me the best vehicle for my situation(wasn't easy) and Kris made it possible! These guys are the best ...won't ever be going anywhere else! They go above and beyond ..it's what they do. Was fast, friendly and overall great experience!
Great overall experience
If your looking for a vehicle and want best deal go here! Ross found me the best vehicle for my situation(wasn't easy) and Kris made it possible! These guys are the best ...won't ever be going anywhere else! They go above and beyond ..it's what they do. Was fast, friendly and overall great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Working with Jim Fike was an awesome experience.
Working with Jim Fike was an awesome experience. Being my first purchase of a car out-of-state I was understandably hesitant buying a car online. However, Jim constantly communicated and worked tirelessly to get me the car I’ve been looking for, for a long time. Also, Jeff from finance was great to work with. Overall, these two gentlemen were never pushy and they both made it a pleasant experience. I would absolutely work with them again.
Working with Jim Fike was an awesome experience.
Working with Jim Fike was an awesome experience. Being my first purchase of a car out-of-state I was understandably hesitant buying a car online. However, Jim constantly communicated and worked tirelessly to get me the car I’ve been looking for, for a long time. Also, Jeff from finance was great to work with. Overall, these two gentlemen were never pushy and they both made it a pleasant experience. I would absolutely work with them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joshua, First of all, thank you so much for sharing your experience working with our salesman, Jim, and our team at Heller Ford (including finance manager, Jeff). Secondly, thank you for trusting in us enough to purchase your vehicle from out-of-state. We know that can be an uneasy thing to do, but we're thrilled you had a great experience with us. Please enjoy your new vehicle and thanks again.