Heller Ford

Drove over 40 miles, arrived in person to test drive a truck they have listed for sale. Truck was not (still not as of this review) road safe to test drive. Truck is still listed for sale AND still NOT ready to test drive; therefore NOT actually for sale. Heller has a long history of listing vehicles for sale that are not road safe, and/or ready to be test driven. It's a form of a bait and switch tactic which "is a form of fraud and is illegal in many jurisdictions, as the seller's original offer was not made in good faith."

We bought an explorer from Tyler Wright and he was very personable, professional and patient. We couldn’t have had a more relaxed and pleasant experience! Thank you so much Tyler!!

We recently purchased a used Jeep Wagoneer from Heller Ford in El Paso, IL, and the entire experience was nothing short of fantastic. Huge shoutout to our salesperson Onie Maisonneuve, who went above and beyond from start to finish. We live about an hour and a half away, but Onie made the process incredibly easy by handling everything over the phone ahead of time. By the time we arrived, all that was left was a quick test drive and a bit of paperwork—start to finish, we were in and out of the dealership in around 30 minutes! A couple of days after taking the vehicle home, a mechanical issue popped up. Onie was immediately responsive and had a loaner vehicle arranged and delivered to us the very next day. The service department didn’t miss a beat either—they had the necessary repairs completed quickly and efficiently, making sure we had our Wagoneer back just in time for a planned family vacation. I can’t recommend Heller Ford highly enough. If you’re looking for a dealership that truly stands behind their vehicles and values customer service, look no further. Ask for Onie—he’s the real deal!

We recently purchased a used Jeep Wagoneer from Heller Ford in El Paso, IL, and the entire experience was nothing short of fantastic. Huge shoutout to our salesperson Onie Maisonneuve, who went above and beyond from start to finish. We live about an hour and a half away, but Onie made the process incredibly easy by handling everything over the phone ahead of time. By the time we arrived, all that was left was a quick test drive and a bit of paperwork—start to finish, we were in and out of the dealership in around 30 minutes! A couple of days after taking the vehicle home, a mechanical issue popped up. Onie was immediately responsive and had a loaner vehicle arranged and delivered to us the very next day. The service department didn’t miss a beat either—they had the necessary repairs completed quickly and efficiently, making sure we had our Wagoneer back just in time for a planned family vacation. I can’t recommend Heller Ford highly enough. If you’re looking for a dealership that truly stands behind their vehicles and values customer service, look no further. Ask for Onie—he’s the real deal!

I work with Chris the sales manager and he was real professional sold me a Cadillac Escalade the truck was in great condition treating me like family

EASILY the best experience I've ever had buying a vehicle. Sara Studer was my salesperson and she was AMAZING! She's sooo friendly and helpful. There was zero pressure and she spent a lot of time listening to what I wanted and she seriously delivered! I can't recommend her enough and I will 100% be telling everyone to go see her for a vehicle. There was no annoying back and forth, the manager and financing guy (Adam) was super helpful and personable. There was no pressure at any point which was super refreshing. I did purchase the Simonize protection for the interior & exterior because it's a no-brainer for the price. They made a customer for life!!

Didn't buy a vehicle from Heller but they were very attentive to my inquiries about a vehicle.

Jarrod made the car buying easy and painless. Got the cars we wanted try. Great buying experience.

Heller Ford was actually really good to work with. Steve did a great job getting everything set up.

After the Chevy dealer next door didnt have time for me I went into Heller Ford and found Ian Still. Ian was great, he spent time with me driving several trucks while I decided which one was for me. Can't thank Ian enough for the role he played in the purchase of my new to me F150!!