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Donley Ford of Galion

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)
Visit Donley Ford of Galion
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–8:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 889-4033 (877) 889-4033
Used (888) 347-5087 (888) 347-5087
Service (888) 447-8171 (888) 447-8171

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good experence

I purchased a used truck form Gary Lewis at Donley Ford I was very satisfied with the experience, other than the fact it seemed like a long time to process the paper work - they explained they were having problems with the new computer program.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words and your patience!

Best Buying Experience Ever

This dealership was the best experience that I have ever had with buying a car. They listened to what I was looking for and searched until they found it. I looked at many other dealerships that were pushy and did not listen to my needs. Donley Ford in Galion is superior in customer service and the entire staff was very friendly, honest, and fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tyler, We here at Donley Ford of GALION, Thank you for the opportunity to include you in the Donley Family! Your words are very kind! Thank you again, Donley Ford of GALION

Ford Fiesta

I had great experience looking for new Fiesta. The staff was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bucyrus New Owner, Donley Ford of GALION is very happy that your experience was a great one!!! That is what we strive for with every customer! We appreciate any referrals you send our way :)

Great Price, Great Value

Quick dealings and great service. They drove me to another site to retrieve the car that i was looking for with no questions asked. Thanks for the Great Deal!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nate, You are very Welcome. We Thank You for your business. It is our goal to make the buying process quick, easy and with the Best Customer Service possible! Donley Ford of GALION

Great Buying Experience

Could have bought a vehicle from large out of town dealership but decided to buy local. Glad I did. Everything was very smooth and painless. Thanks Donley Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

You are welcome, it was our pleasure. Customer for live is our goal!

Listed Car was not for Retail Sale

For sentimental reasons, I have been cearching for a 1994 Ford Escort Wagon in Dark Green with a manual transmission. I want to find one in the best condition possible. Galion Ford had one listed, without price and not much verbage regarding condition. I sent an email to the dealer to get that information. The response was that the dealer was selling the car wholesale only. I am quite annoyed, as this car was only three hours away, and likely exactly what I wanted. These dealers should not place cars on this site if they don't intend to sell them!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are very sorry for Ken's unhappiness with our system. We must account for every vehicle. The system automatically posts the vehicle to a variety of websites. Once we know that a vehicle is not SAFE to retail, it is removed. Again, we are very sorry!

Gary Lewis put wrong price on Internet

I looked up car on Internet was posted at 3000 dollars less than the car was actually being sold for...the car was in Ashland, not in Galion..I emailed to make sure it was the right car,,was informed by GARY LEWIS it was..went to Ashland where the truth came out that Gary Lewis had could not discount that mustang...when I called him he got rude and told me it was a error..but, I have emails where he was going to sell me the car three thousand less.. Could not get any answers at Donley Ashland other than Lewis was wrong doing the pricing..it turned a surprise for my husband turned into a real disappointment for me..I had to pay what they said was the right price with some extras throw in...two thousand more than it was on the Internet! I wold NEVER buy a car from GARY LEWIS! I don't like trick ads!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

This was a communication error, which has been resolved.

Terrible experience

Shopping for a new vehicle was a terrible experience at donleys in galion. After deciding on a new vehicle during the purchasing process they would not tell us the final price of the vehicle(after all the incentives) nor would they tell us the interest rate they were trying to finance it for. They just wanted us to sign the paperwork without any of the purchase details. This process took many hours which they claimed was due to it being "a very confusing and complicated process". If I am not mistaken it should actually be a fairly simple math problem.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

It is a simple math problem, when a customer gives personal information so that we can give the actual interest rate. Banks base rates on the personal information given by the customer, which was missing in this case. Without personal information, all we can do is give a range.

Survey on new purchase

I love the truck and the dealership was awesome. Would highly recommend the dealership to any person looking for a new or used car or truck. Also Gary Lewis was great dealing with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, we are happy that you love your truck!

No Games

It was a pleasure buying a vehicle without the games of other dealerships. Everyone including service and parts are very pleasant to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the nice words. It is our goal to make a customer for life, not just the one sale! See you soon!