Silver Star Motors

For 3 years i had the pleasure of dealing with Jason, who made my purchases stress free. Jason is very knowledgable and a true gentleman

The service we received was as impeccable as ever. Our account manager at Silver Star Motors, Roy Richards is the most wonderful professional we worked with when looking for a new car. Roy's klnowledge of the products offered as well as his willingness to listten to what are needs are, made it a most wonderful experience for us as a young and growing family. All the onsite staff was also very attentive and professional. Thank you kindly and always a pleasure to work with you, Roy! Thank you Silver Star Motors! From Vlad, Traian, Gigi (+ Baby on the way) Birleanu

My name is Michael, and my sales person was Florence Cai. Buying a car from her was a great experience. I called her about a car I seen online on her day off and instead of calling me back the following day when she goes to her office ,she called immediately back from her home. Now that is what you call great customer service. Then I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Florence took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. She even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. Gave me complete peace of mind, which we all know, is close to priceless.

We purchased a pre-owned GLK350 at Silver Star Motors for my father and worked with Vance Valente on the purchase. Vance made every effort to make the experience easy for my father who is an older driver. Vance's patience and thoroughness was very much appreciated. I would not hesitate buying my next car from Vance. Ask for Vance Valente.

I just purchased a CPO C400 from Vance Valente at Silver Star Motors. Despite traveling from out of town to NYC for a beautiful and rare sports sedan, his attention to detail made my deal as painless as possible. First, I received a Cars.com alert last Saturday morning, responded, and was called within 10 minutes from Vance's also excellent Internet sales colleague, Alex Puk. I was astonished to learn the car was the color combination I was looking for (black with gray leather), and had just over 12K miles. After a couple of calls and emails between Alex and me, we settled on a price, I made a deposit and received a signed buyers order no more than an hour after our initial contact. From that point, Vance took over, sending me pictures of the car as it arrived off lease and assuring me that it would be cleaned and detailed to perfection. Coming from the Metro DC area, I wasn't familiar with the process of getting from Amtrak to the NYC Subway, so Vance texted me detailed instructions on transiting from Penn Station to the R line (station conveniently located adjacent to the Silver Star showroom). As I was heading north on Amtrak, he emailed me photos of the now pristine detailed car, clearly excited at how nicely it turned out, and double-checked to make sure I knew how to make the Amtrak-Subway transfer. A couple of hours later when I arrived at the showroom, I learned that the photos hardly did my "new" C400 justice. It was perfect inside and out and indistinguishable from a brand new C-class (other than the telltale C400 logo that lets Mercedes-Benz aficionados know it's a 2015). Gary, the delivery consultant, was also a very bright, customer-focused young man, who showed me some of the hidden features of my car that allowed me to enjoy it as soon as I drove off the lot. The Silver Star showrooms (both new and pre-owned) were packed with high end Benzes (S Classes - including a Maybach, an AMG GT, and others), but despite my relatively modest purchase of a three-year old C Class, Vance, Alex, Gary, Frank Galante from Finance and the entire Silver Star team made me feel like I was their only customer. Thanks to Amtrak delays, I was unable to depart with my new car until 7 p.m. When I arrived home, I received an email from Vance hoping I had made the 275 mile drive safely, and another email from Alex indicating that he heard I had arrived and thanking me once again for my business. What more can I say: a great price on a perfect, low mileage C400 from sales and support people who treat the customer like royalty, know their product, and clearly enjoy their work. Coming from 275 miles away, I purchased from Silver Star purely by happenstance due to the Cars.com listing, but Mercedes lover that I am, if I lived in Metro NYC, I have no doubt that I'd be a repeat customer. Thanks once again for a great and rewarding purchase!

No one worked harder than Vance Valente to find me the perfect used Mercedes. There were certain features that I wanted and Vance went out of his way to check every leased Mercedes E350 that was being returned until he found me my PERFECT car. Vance is a low pressure guy who loves the product he sells. He is professional and well organized. No sales person has ever mafe a purchase experience as enjoyable and seamless as he did. Definitely a 5 star recommendation!

I had the chance to purchase a New Mercedes for my wife this past month and let me tell you the follow up from the minute I called the dealership and was sent to Vance Valente a Salesman who new his product inside and out. He found the exact vehicle I wanted and stayed with me every step of the way. I recommend anyway looking for a Benz to call Vance

I bought an ml 350 from Keith butler 2 years ago. Told me my car has a full warranty until march 2018 unlimited miles. To my knowledge I took the car for service and they told me warranty is up soon. Called Keith to see what he can do for me, took days to get back to me and then couldn't do anything but then wants to sell me an inflated extra warranty. I have been with mercedes since 2008 and this is the first time a salesman has been this bad. I would STAY AWAY from this mercedes dealership. I will be buying another mercedes in future but never from this company.. for future if you do anything with this company get everything in writing. EVERYTHING. Don't trust them at all.

This is my 5th Mercedes. I have never brought a car from Silver Star . The process of buying a car was so easy from Silver Star . The sales man Vance Valente was curtis and knowledgeable. He delivered the car when he said and set up my blue tooth .walked me through the cars features . It was a very pleasant experience. I will refer Silver Star and Vance Valente .

Awful customer service. I came in looking to trade my car, looking for an upgrade on my E class. Sales person would't run the numbers on my trade, was super uninterested. I left and decided to get my now new car at the manhattan Mercedes. The level of professionalism at silver star is non existent as is their customer service.