Reviews
Write a reviewJust traded in my 2017 clubman for a 2024 hardtop 4 door.
Just traded in my 2017 clubman for a 2024 hardtop 4 door. Very good experience and everything was awesome. Wife is very happy with the newer vehicle!
Just traded in my 2017 clubman for a 2024 hardtop 4 door.
Just traded in my 2017 clubman for a 2024 hardtop 4 door. Very good experience and everything was awesome. Wife is very happy with the newer vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Leased my 2017 Clubman with the help of David, Omar and
Leased my 2017 Clubman with the help of David, Omar and Matthew. After 2 years I decided to purchase it and they CPO'd the vehicle, even including two new tires. I have serviced my Mini here since 2017 (7 years). This dealership maintains great service and understands situations. Thanks to Fred, Hilario and Sotiri for all their help!!
Leased my 2017 Clubman with the help of David, Omar and
Leased my 2017 Clubman with the help of David, Omar and Matthew. After 2 years I decided to purchase it and they CPO'd the vehicle, even including two new tires. I have serviced my Mini here since 2017 (7 years). This dealership maintains great service and understands situations. Thanks to Fred, Hilario and Sotiri for all their help!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tested and purchased a new 2024 Mini Countryman
Lenny was exceptional and right from day one, he was very successful with establishing a business relationship with me. He provided a very professional approach to our interaction and, his knowledge of the technical aspects about the mini cooped were second to none. Lenny’s follow ups are outstanding and always maintained a focus on satisfying the customer all the time. Thank you Lenny! Jim S.
Tested and purchased a new 2024 Mini Countryman
Lenny was exceptional and right from day one, he was very successful with establishing a business relationship with me. He provided a very professional approach to our interaction and, his knowledge of the technical aspects about the mini cooped were second to none. Lenny’s follow ups are outstanding and always maintained a focus on satisfying the customer all the time. Thank you Lenny! Jim S.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jim, Thank you for your wonderful review, Jim S.! We're thrilled to hear that Lenny provided you with exceptional service right from day one. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
Service department is a ripoff.
Took our cars for service multiple times and each time I felt taken advantage of. Was told things were out of warranty that were in warranty. And lately, been given a loooong list of expensive repairs that I need to opt out of one by one, when I needed a specific repair done. They discount you slightly off a $8000 overpriced repair and act like they're doing you a favor.
Service department is a ripoff.
Took our cars for service multiple times and each time I felt taken advantage of. Was told things were out of warranty that were in warranty. And lately, been given a loooong list of expensive repairs that I need to opt out of one by one, when I needed a specific repair done. They discount you slightly off a $8000 overpriced repair and act like they're doing you a favor.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Would Recommend this Dealership
xperience was not the greatest for a first time buyer. One other dealer we went to in another state, was much more pleasant and accommodating and made us feel special (as they should.) This dealership does not call you back (as one review said below) and passed the phone to different people even though we specifically asked for one manager. As a first time buyer, they took us for a ride. They made it seem like the certified vehicle included maintenance and GAP insurance but as it turns out it was not and we def. paid too much. Did not get back to us after we called the next day when we realized we didn't need to buy some of their products, so we just gave up. For these reasons, we would not recommend buying from this dealer.
Would Recommend this Dealership
xperience was not the greatest for a first time buyer. One other dealer we went to in another state, was much more pleasant and accommodating and made us feel special (as they should.) This dealership does not call you back (as one review said below) and passed the phone to different people even though we specifically asked for one manager. As a first time buyer, they took us for a ride. They made it seem like the certified vehicle included maintenance and GAP insurance but as it turns out it was not and we def. paid too much. Did not get back to us after we called the next day when we realized we didn't need to buy some of their products, so we just gave up. For these reasons, we would not recommend buying from this dealer.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome customer service
Great customer service at this dealership. Thanks Richard for giving us the best deal so we could get the dream car home. The buying process was great. Love my MINI :)
Awesome customer service
Great customer service at this dealership. Thanks Richard for giving us the best deal so we could get the dream car home. The buying process was great. Love my MINI :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
MINI LOVER
I had such a great experience with Kellie. She was very friendly, knowledgeable and I did not feel like I was being pressured. If you go here see Kellie, you won't regret it!!
MINI LOVER
I had such a great experience with Kellie. She was very friendly, knowledgeable and I did not feel like I was being pressured. If you go here see Kellie, you won't regret it!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best MINI dealer!
I purchased 2 MINIs here and absolutely love them! They made me feel like family with no pressure. Excellent service department as well. All the Advisors are very helpful and honest. I will never go anywhere else.
Best MINI dealer!
I purchased 2 MINIs here and absolutely love them! They made me feel like family with no pressure. Excellent service department as well. All the Advisors are very helpful and honest. I will never go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reconditioning Fee?? Boo!!!
This review is related to their listings... they charge a reconditioning fee on top of their listed price. This fee should be built in the price. This is a tactic a lemon lot would use, and not something a big brand car dealer would lower themselves to. Terrible!!!! Makes me wonder what else their hiding!
Reconditioning Fee?? Boo!!!
This review is related to their listings... they charge a reconditioning fee on top of their listed price. This fee should be built in the price. This is a tactic a lemon lot would use, and not something a big brand car dealer would lower themselves to. Terrible!!!! Makes me wonder what else their hiding!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great experience
Great experience I bought a countryman Tom was my salesman he was very knowledgeable about the cars which got me really excited about purchasing the car. Tom took the pressure out of the process with his hilarious jokes I’am proud to join the Mini Family.
Great experience
Great experience I bought a countryman Tom was my salesman he was very knowledgeable about the cars which got me really excited about purchasing the car. Tom took the pressure out of the process with his hilarious jokes I’am proud to join the Mini Family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase