Open Road Mini Morristown

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
43 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    June 24, 2020

    xperience was not the greatest for a first time buyer. One other dealer we went to in another state, was much more pleasant and accommodating and made... us feel special (as they should.) This dealership does not call you back (as one review said below) and passed the phone to different people even though we specifically asked for one manager. As a first time buyer, they took us for a ride. They made it seem like the certified vehicle included maintenance and GAP insurance but as it turns out it was not and we def. paid too much. Did not get back to us after we called the next day when we realized we didn't need to buy some of their products, so we just gave up. For these reasons, we would not recommend buying from this dealer.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 8, 2020

    Great customer service at this dealership. Thanks Richard for giving us the best deal so we could get the dream car home. The buying process was great.... Love my MINI :)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 29, 2015

    I bought a used Chrysler from this dealership after having a very bad shopping experience at a different dealership. I was better prepared to shop and... expressed my concerns on the phone before making an appointment to see the car i was interested in. Amy Musleh , the phone contact was very helpful and efficient and nice, The advisor I worked with was Kyle Lightfoot. He was honest, pleasant, knowledgeable and went the extra mile to make the whole experience stress free. They were true to their word on the phone and also did not try to push any added last minute fees onto the deal. The financial person also did not pressure me into buying an extra warranty as so many dealerships try to do. Kyle even took a photo of the car I traded in sent it in an email as requested by me! I also left a bluetooth device behind in my old car and he set it aside for me. Very honest and nice experience! I was able to purchase an excellent pre-owned car at a very fair price. Thank you Kyle and the rest of your team!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 29, 2019

    I had such a great experience with Kellie. She was very friendly, knowledgeable and I did not feel like I was being pressured. If you go here see Kellie,... you won't regret it!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2019

    I purchased 2 MINIs here and absolutely love them! They made me feel like family with no pressure. Excellent service department as well. All the Advisors... are very helpful and honest. I will never go anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 29, 2018

    This review is related to their listings... they charge a reconditioning fee on top of their listed price. This fee should be built in the price. This... is a tactic a lemon lot would use, and not something a big brand car dealer would lower themselves to. Terrible!!!! Makes me wonder what else their hiding!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    October 29, 2018

    Great experience I bought a countryman Tom was my salesman he was very knowledgeable about the cars which got me really excited about purchasing the car.... Tom took the pressure out of the process with his hilarious jokes I’am proud to join the Mini Family.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 16, 2018

    DO NOT SHOP WITH ENRIQUE! I REPEAT!!! I went to talk to him in person about his lack of integrity but he was not there and was on vacation. Personally... i felt taken advantage of because I am a woman shopping with my mom. i came for a mini and actually left with a Nissan Juke they had in the lot. I really like the car and I’m praying i wasn’t sold a piece of crap! They will lie to you about the price you will end up paying after agreeing with what you want to pay. Once the paperwork is done you will see a bunch of fees and stuff that was promised to be included in the total you offered and was accepted yet it isn’t. That total also won’t include your down payment that they will hustle you for trying to make it seem that you will only be approved with this huge down payment. They will rush you to do the paperwork While you are trying to read it. Then rush to clean the car and rush you to take it. My sales person was ENRIQUE. I would not suggest him !!!!! AT ALL!!!! There are probably more honest salesman .. or go to the Ramsey dealership! I also had to call and chase for my plates as no one would call Me to advise that clearly they would take longer than what my temp plates were for. DO NOT WASTE YOUR TIME. I needed a car at the time and found one i really liked.. yet I’m sure what i was sucked in to pay, i should have just went some where else. You live and learn. ** Update still chasing them for my plates and not getting returned calls

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 23, 2017

    This is the smoothest ride I have driven. No more bouncy, rough, rattling like some vehicles; the Mini Cooper S Clubman ALL4 is smooth, fuel efficient,... fun, and great looking. When you can drive 170 miles on 1/4 tank averaging 33 MPG, you can say nothing but great things about Mini. I have driven and owned ALOT of different vehicles and brands: Chevy, Ford, Dodge, Kia, AM General to name a few. Mini is the best ride by far.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 2, 2017

    Reached out to dealer regarding vehicle. Offered to put money down via card, as soon as they gave me an out the door price. They strung me along for 2+... days and then told me they sold the car.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
View More Reviews