Quality Auto Mall

I have been dealing with Sam and George since 1976 they are one of the few honest dealerships

I was a loyal customer of Quality Auto Mall in East Rutherford, NJ, for nearly 15 years. During that time, I leased multiple vehicles and also financed cars through them. I truly believed my loyalty would matter. I was wrong. When I recently decided to finance a brand-new vehicle instead of leasing, I was offered an outrageously high monthly payment. Rather than trying to help, the salesperson, Danny, seemed interested only in maximizing the dealership’s profit. Every time I asked about vehicle features, his response was dismissive: “Do you even use that?” or “Nobody uses that anymore.” That’s not how you treat a loyal customer. To make matters worse, after returning my lease, I received a bill for a minor hood scratch and light wheel scuffs—normal wear that can happen from everyday driving. Yet I was charged anyway. In the past, I was also given demo vehicles with thousands of miles, and one had even been involved in an accident before I received it. I have photos documenting that. I cannot speak for every employee, and I always had good experiences with the service department. However, my experience with Danny and sales manager Timothy was extremely disappointing. I felt taken advantage of instead of appreciated. My advice is simple: shop around. Don’t assume one dealership has the best deal. Compare prices, negotiate, and don’t let anyone pressure you into a payment you’re not comfortable with. After leaving Quality Auto Mall, I found another dealership that treated me with respect and got me the vehicle I wanted at the payment I was looking for. Loyalty should be earned and appreciated—not exploited.

Very good service department. The service took a while but they gave me a ride home while the repairs were taking place. Then they drove me back to the dealership when the work was done.

Found the issue with my car and fixed it. Fair price for the issue with it.

Great service! Much better than Steven's Ford, Jersey City. Going back soon. Thank you!

Great job! My F-150 was ready ahead of time. Thanks to Tom Dickman for his good management skills.

The dealership did a great job. They were very helpful in helping us choose our vehicle.They staff was very nice too.

Fast, friendly service. I just showed up for an oil change with no appointment and they got me in and out quickly. Would gladly recommend.

Fast, friendly service. I just showed up for an oil change with no appointment and they got me in and out quickly. Would gladly recommend.

Maintenance diagnosed the issue but then when I arrived told me they didn't have the part I needed, and I would need to come back. Only had 1 in stock and it was a bad one.