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Quality Auto Mall

(390 reviews)

Reviews

(390 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service

The service was very quick and specific to what is required.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Look no further the Quality Ford

I started using Quality Ford when they were known as Stadium Ford, I bought my first new car a 1995 Contour and then I bought a 2000 Fusion, and since then I have leased two Fusions, I also had my mother in law lease a car from them. Since 1995 no one else has serviced my vehicles but Quality Ford. There are no hidden agendas and it's serviced in a timely manner. The staff who some of them I know since 1995 couldn't be more helpful

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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no clue

very fast and excellent customer service did everything and more they remembered me by name as I arrived they had a clean and exceptional waiting area with refreshments and books to read television to watch I will recommend to all my friend and co workers to come here for tune ups. they directed me ti where to go on line for rebates for next appointment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carolyn, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Good service

Ford Escape is a very capable vehicle. Good on gas. The stereo is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick and easy

Came in just to get "The Works" but; car needed an alignment also. They took care of it right away. Always good service here. Alan is a nice guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're always here to provide quality service, Mark! We look forward to your next visit!

Great Service ! Great value !

I was greeted by Alan (the shop manager), he told me there might be a slight wait (which I appreciated) and within a half hour I was done. He advised me that I would needs brakes soon and gave me a ballpark estimate of what it would cost me. I'm always very satisfied with service at Quality Auto Mall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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good service,quality care

prompt,courteous,timely genuine work scheduled and delivered on time,special thanks and appreciation to Mr.Carlos Santana whose enthusiasm to get a job well done.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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survey

I have purchased 2 cars from Eliud ,, Great guy , When this lease is up I will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to hear that you were pleased with your experience here at Quality Auto Mall, Louis! We sincerely appreciate your business. Thank you for the positive review.

customer

The staff is very helpful and the time in the service area was fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We always strive to provide personable and excellent customer service. Thank you for the review!

FORD EXPLORER

service was very good and friendly, nice customer waiting area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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