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Otis Ford

4.5 out of 5 (4.5) 93 reviews

Dealer on Cars.com since November 2010

Currently in stock!

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Today's Hours

Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed

Reviews

4.5 out of 5 4.5
93 lifetime reviews. Includes reviews of Otis Ford from DealerRater.com
  • July 31, 2017

    I have never dealt with not friendly sales people, no high pressure sales pitches just easy to deal with

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 5.0 out of 5
    April 14, 2018

    Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terribl...e situation and Matt quickly worked very hard to help me. I couldn???t be more pleased. I purchased a 2018 Ford Escspe . LOVE IT!!! The dealer is equipped with friendly and uplifting team members. Lou was another team member that helped along my deal. They made my first time shopping for a new car a blessing!! As a woman, I never felt more comfortable buying a car.

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    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
    Lou Caponi

    General Sales Manager

  • 1.0 out of 5
    April 6, 2018

    Found a truck on Cars.com I was interested in, followed the link to ask about availability and start talking to a representative, but no body ever con...tacted me. I did get spam from them advertising their stock, but never a conversation about the truck I wanted to see. Sad, could have earned my business

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi There, I am so sorry to hear about this. I tried to look up all leads from CT to see if I could identify one that we missed but we have correspond...ence with all the leads I could find. Could you please give me your last name so I can look up what happened? Very frustrating for me to hear this. When someone raises their hand that they are interested in purchasing a vehicle from us, we absolutely want to speak to that person! Would be crazy not to. Since I'm struggling to locate a lead without follow up I think it's possible that there was a technical issue. But also we do have a new person working in our Business Development Center so it's possible there was some kind of disconnect there. But myself, and my sales manager review the leads so just very surprising that you slipped through the cracks. Again I sincerely apologize for this. If you're still in the market I am willing to further discount the truck you're interested in as a result of this error. If you are no longer in the market I would still very greatly appreciate you letting me know your last name so I can dive into this, and ensure it doesn't happen again in the future. I further want to apologize to you for the spam emails. Those emails annoy me a great deal. They come from Cars.com, not from Otis Ford, and unfortunately there is no way for me to turn them off. I have considered discontinuing my relationship with Cars.com over those emails. The fact that you weren't contacted by us and then you got those makes it even worse, so again I completely understand your feelings and apologize. Thanks for your time, I hope to be able to look into this further for you and hopefully speak to you if possible. I wish I could reach out to you, but since I don't know how to contact you I'd very much appreicate it if you could please reach me at either totis@otisford.com or 631-653-4000 Ext. 147. Again my sincere apologies for the mixup in our communication. I hope for the chance to make it up to you. Sincerely, Tom Otis IV Vice President Otis Ford


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Service Reviews

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Includes reviews of Otis Ford from DealerRater.com

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  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 2010

Otis Ford, 17 time winner of the President's Award, was founded in 1946 by Edward T. Otis, Jr whom was later succeeded by Edward T. Otis III and Charles Wyatt. Tom & Charlie continued to build the Otis Ford Family, and through their combined efforts Otis Ford, has been able to thrive for over 65 years. Come experience the pleasurable, no pressure sales approach that has been "Completely Satisfying" customers since 1946.

"Completely Satisfying Customers Since 1946. Never a prep fee!!"

Top Reviewed Employees

Otis Ford
32 Montauk Hwy Quogue, NY 11959
New (631) 653-2300
Used (631) 653-2309
Service (631) 653-2289
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