[{"id":115159,"firstName":"Mark","lastName":"Layburn","titleText":"Sales","emailTxt":"mlayburn@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/195371e8-7603-47c0-8568-3a1e2d7d0168.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115156,"firstName":"Mike","lastName":"Curreri","titleText":"Sales","emailTxt":"mcurreri@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/5520233e-6af0-4f07-aa55-6a81dcb48ff8.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115162,"firstName":"Tom","lastName":"Otis","titleText":"President","emailTxt":"tomotis@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/d243ffe0-7a4a-400d-84be-3a03c6dffdab.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":95013,"personPtyId":38464308,"firstName":"Lou","lastName":"Caponi","titleText":"General Sales Manager","emailTxt":"lcaponi@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/04b535c7-a750-4469-933e-ed3011fde6c5.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":115158,"personPtyId":39408134,"firstName":"Carl","lastName":"Vail","titleText":"Sales","shortBioText":"Carl is a third generation car salesman. He grew up in Mattituck and Hampton Bays. He went to St John's Elementary in Riverhead and Graduated from Mercy High School. Carl attended Stony Brook University with a two year interval in the US Army Signal Corp. In 1973 Carl started working as a car salesman for Vail Motors in Riverhead. This was the beginning of a long and happy career! Carl has lived in Cutchogue for the past 30 years. His hobbies include fishing, hunting, hiking and boating.","emailTxt":"cvail@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/f80537b6-4961-4389-ad24-4019888a20e8.jpg","drDealerId":10361,"dealerEmpStartDtUtc":"1333238400","industryStartDtUtc":"94694400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":102871,"personPtyId":38468740,"firstName":"Tom","lastName":"Otis IV","titleText":"Vice President","shortBioText":"Tom Otis IV is the Marketing Manager at Otis Ford. He is the third generation after his father and current owner Tom Otis III, and grandfather Bob Otis who founded the business in 1946. Tom manages the website, social media, print media, co-runs the new owner SYNC Sessions, and assists with IT administration.\r\n\r\nTom grew up in Quogue and graduated from Westhampton Beach High School in 2002. In 2006 Tom graduated from Boston College\u001as Carroll School of Management with a Bachelor of Science Degree in Operations and Technology Management. After college Tom lived and worked in New York City before moving to San Diego, CA in the fall of 2009.\r\n \r\nTom returned to his hometown of Quogue in May of 2012 and began working at Otis ford. He currently lives with his fiancé Kim and dog California. He enjoys playing sports including softball, soccer, and basketball. Tom loves to watch baseball, especially his favorite team the New York Yankees.","emailTxt":"totis@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/a6088ca9-97ed-4f81-bea2-3d247035210b.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":115171,"firstName":"Chris","lastName":"Rizzo","titleText":"Service Advisor","emailTxt":"crizzo@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/de20cbba-d06e-4327-874a-be85d960a4d3.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":115157,"personPtyId":38469656,"firstName":"Tom","lastName":"Silon","titleText":"Sales","emailTxt":"tsilon@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/1a9c7206-6f08-41ed-85cf-5c6bac8ed67a.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115172,"firstName":"Frank","lastName":"Dumicich","titleText":"Service Manager","emailTxt":"frank@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/c7e88337-87c7-4374-81de-c5210728d0ba.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":491898,"firstName":"Jeffrey","lastName":"Plitt","titleText":"Sales Consultant","emailTxt":"Jplitt@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/2ed2af28cbd4.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547579,"personPtyId":50445874,"firstName":"Matt","lastName":"Margiotta","titleText":"Sales Manager","emailTxt":"Mmargiotta@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:00 AM - 3:00 PM

Otis Ford Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Otis Ford, 19 time winner of the President's Award, was founded in 1946 by Edward T. Otis, Jr whom was later succeeded b

...

y Edward T. Otis III and and Edward T. Otis IV. Otis Ford has been "at the light" in Quogue for over 70 years! Come experience the pleasurable, no pressure sales approach that has been "Completely Satisfying" customers since 1946.

"Completely Satisfying Customers Since 1946. Never a prep fee!!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
93 lifetime reviews. Includes reviews of Otis Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    April 14, 2018

    Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terrible... situation and Matt quickly worked very hard to help me. I couldn???t be more pleased. I purchased a 2018 Ford Escspe . LOVE IT!!! The dealer is equipped with friendly and uplifting team members. Lou was another team member that helped along my deal. They made my first time shopping for a new car a blessing!! As a woman, I never felt more comfortable buying a car.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lou Caponi

    General Sales Manager

    NOT RATED

  • 1.0 out of 5
    April 6, 2018

    Found a truck on Cars.com I was interested in, followed the link to ask about availability and start talking to a representative, but no body ever contacted... me. I did get spam from them advertising their stock, but never a conversation about the truck I wanted to see. Sad, could have earned my business

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi There, I am so sorry to hear about this. I tried to look up all leads from CT to see if I could identify one that we missed but we have correspond...ence with all the leads I could find. Could you please give me your last name so I can look up what happened? Very frustrating for me to hear this. When someone raises their hand that they are interested in purchasing a vehicle from us, we absolutely want to speak to that person! Would be crazy not to. Since I'm struggling to locate a lead without follow up I think it's possible that there was a technical issue. But also we do have a new person working in our Business Development Center so it's possible there was some kind of disconnect there. But myself, and my sales manager review the leads so just very surprising that you slipped through the cracks. Again I sincerely apologize for this. If you're still in the market I am willing to further discount the truck you're interested in as a result of this error. If you are no longer in the market I would still very greatly appreciate you letting me know your last name so I can dive into this, and ensure it doesn't happen again in the future. I further want to apologize to you for the spam emails. Those emails annoy me a great deal. They come from Cars.com, not from Otis Ford, and unfortunately there is no way for me to turn them off. I have considered discontinuing my relationship with Cars.com over those emails. The fact that you weren't contacted by us and then you got those makes it even worse, so again I completely understand your feelings and apologize. Thanks for your time, I hope to be able to look into this further for you and hopefully speak to you if possible. I wish I could reach out to you, but since I don't know how to contact you I'd very much appreicate it if you could please reach me at either totis@otisford.com or 631-653-4000 Ext. 147. Again my sincere apologies for the mixup in our communication. I hope for the chance to make it up to you. Sincerely, Tom Otis IV Vice President Otis Ford

  • July 31, 2017

    I have never dealt with not friendly sales people, no high pressure sales pitches just easy to deal with

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 15, 2018

    I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust and... relationships are built when things are tough, not when everything goes well. I can truly say that Tom and the staff at Otis Ford have gained a loyal customer by demonstrating their commitment to go the extra mile and provide excellent customer service.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Otis IV

    Vice President

    NOT RATED

  • 5.0 out of 5
    February 14, 2018

    I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust and... relationships are built when things are tough, not when everything goes well. I can truly say that Tom and the staff at Otis Ford have gained a loyal customer by demonstrating their commitment to go the extra mile and provide excellent customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2017

    This dealership was great! Carl Vail helped me and my parents through every step and I got an amazing new car! He made car shopping personal and professional,... all at the same time and made sure I got the car I love.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Carl Vail

    Sales

    NOT RATED

  • 5.0 out of 5
    January 16, 2017

    The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for service. Originally... I worked with Tom Otis and Charlie Wyatt, now with Tom Otis IV! I have always been very happy with my dealings with Otis Ford; I think my loyalty speaks for that! N. Mullan

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Otis IV

    Vice President

    NOT RATED

  • 5.0 out of 5
    July 18, 2016

    In June I purchased a 2015 Ford Edge from Otis Ford and couldn???t be happier with my purchase and the service I received. I worked with Jeff P. and Matt,... and I can???t say enough good things. They were not at all pushy and made my husband and me feel completely comfortable throughout the purchasing process. We were also extremely particular about the condition in which we wanted to receive the car (there were some minor cosmetic flaws that we wanted touched up), and they went above and beyond to ensure that all of our desires were satisfied. They certainly exceeded standard dealer protocol, and ensured me that they strive for 100% customer satisfaction 100% of the time. As I live two hours from the dealership, they even Facetimed with me prior to us picking it up in order to ensure everything was completed to our standards. I would HIGHLY recommend purchasing from Otis Ford!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 3.4 out of 5
    May 11, 2016

    I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but... since Otis is closer I figured I'd go there cause was too busy with my business to do rear brakes on my dually. The quoted price was $450 less than when I went to pick her up. Brakes in rear seem OK but now the E brake wasn't adjusted like it should have been, they didn't adjust at all. Here's where it gets worse I call Otis to adjust E brake and make me another key and alarm remote. I take her home (5 minutes away if that), park her for the day. Next morning she's lacking power, won't hold steady idle at all. I bring it back to Otis to pay more money $$ for EBP sensor!! She's running better today but not perfectly like normal and engine temperature is running much hotter than normal. They put air filter assembly back improperly and didn't tighten clamps on air intake tubing. I'm afraid to bring her back there, all I wanted was my brakes done and now look!!

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Russell Maass

    I have to apologize to Otis Ford for my previous review, even though it seemed to much like a coincidence it wasn't. I jumped the gun and should know... better because I worked in the automotive repair field for 15 years with independent shops and a dealership. I had a bad injector on it's way out and it must have went right after I picked up my F350. I'm very sorry for jumping the gun and hope this response to my own review helps repair some of your reputation.

  • 5.0 out of 5
    May 2, 2016

    I am from Nassau county and drove 50 miles to check out 2 of their vehicles. They have quality used cars with low miles and I have read great reviews... on multiple sites about Otis Ford. I have no problem dealing with car salesman who are aggressive/pushy but this is one of the few dealerships that I have been at where this was a non issue. It was a pleasure car shopping with Mike. I negotiated a fair price for my car and I was offered KBB value on my trade in. I would absolutely shop here again and would highly recommend that you see for yourselves what I am talking about! Thanks again and I love my 2015 Expedition!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Curreri

    Sales

    NOT RATED

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