[{"id":115159,"firstName":"Mark","lastName":"Layburn","titleText":"Sales","emailTxt":"mlayburn@otisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10361/employees/195371e8-7603-47c0-8568-3a1e2d7d0168.jpg","drDealerId":10361,"dealerEmpStartDtUtc":"520560000","industryStartDtUtc":"520560000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":95013,"personPtyId":38464308,"firstName":"Lou","lastName":"Caponi","titleText":"General Sales Manager","emailTxt":"lcaponi@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10361/employees/04b535c7-a750-4469-933e-ed3011fde6c5.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":115162,"firstName":"Tom","lastName":"Otis","titleText":"President","emailTxt":"tomotis@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10361/employees/d243ffe0-7a4a-400d-84be-3a03c6dffdab.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":115156,"firstName":"Mike","lastName":"Curreri","titleText":"Sales","emailTxt":"mcurreri@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10361/employees/5520233e-6af0-4f07-aa55-6a81dcb48ff8.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115158,"personPtyId":39408134,"firstName":"Carl","lastName":"Vail","titleText":"Sales","shortBioText":"Carl is a third generation car salesman. He grew up in Mattituck and Hampton Bays. He went to St John's Elementary in Riverhead and Graduated from Mercy High School. Carl attended Stony Brook University with a two year interval in the US Army Signal Corp. In 1973 Carl started working as a car salesman for Vail Motors in Riverhead. This was the beginning of a long and happy career! Carl has lived in Cutchogue for the past 30 years. His hobbies include fishing, hunting, hiking and boating.","emailTxt":"cvail@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10361/employees/f80537b6-4961-4389-ad24-4019888a20e8.jpg","drDealerId":10361,"dealerEmpStartDtUtc":"1333238400","industryStartDtUtc":"94694400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":102871,"personPtyId":38468740,"firstName":"Tom","lastName":"Otis IV","titleText":"Vice President","shortBioText":"Tom Otis IV is the Marketing Manager at Otis Ford. He is the third generation after his father and current owner Tom Otis III, and grandfather Bob Otis who founded the business in 1946. Tom manages the website, social media, print media, co-runs the new owner SYNC Sessions, and assists with IT administration.\r\n\r\nTom grew up in Quogue and graduated from Westhampton Beach High School in 2002. In 2006 Tom graduated from Boston College\u001as Carroll School of Management with a Bachelor of Science Degree in Operations and Technology Management. After college Tom lived and worked in New York City before moving to San Diego, CA in the fall of 2009.\r\n \r\nTom returned to his hometown of Quogue in May of 2012 and began working at Otis ford. He currently lives with his fiancé Kim and dog California. He enjoys playing sports including softball, soccer, and basketball. 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Otis Ford

4.6 out of 5 4.6
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Otis Ford Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Otis Ford, 19 time winner of the President's Award, was founded in 1946 by Edward T. Otis, Jr whom was later succeeded b

...

y Edward T. Otis III and and Edward T. Otis IV. Otis Ford has been "at the light" in Quogue for over 70 years! Come experience the pleasurable, no pressure sales approach that has been "Completely Satisfying" customers since 1946.

"Completely Satisfying Customers Since 1946. Never a prep fee!!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
113 lifetime reviews. Includes reviews of Otis Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 20, 2020

    My husband and I had an absolutely incredible car buying experience with Otis Ford. Thank you to Jeff Plitt, Lou Caponi, Jeff Winter and Carl Vail for... their professionalism, kindness and truly above and beyond service. We had been incredibly anxious about purchasing a vehicle, weighed down by the stereotypes of fast talking high pressure car sales, and entered this experience with a ton of apprehension. Our experience at Otis Ford was the opposite of all the bad things we had read about purchasing a vehicle. All the staff we dealt with were patient, put zero pressure on us, were quick to answer our questions and address our concerns. Due to our own schedule and things that came up on our end, we had to change the (already agreed upon) delivery plans with Otis at the last minute and they accommodated those changes with grace and not a single iota of frustration or hesitation. We had traveled quite a way to come to Otis, but it was worth every mile of travel and we will definitely come back when we purchase our next vehicle. We can't imagine going anywhere else. We've had our car a few days now, and are so pleased. We got an incredibly fair price on the car, it was in absolutely excellent condition and it's been a dream to drive. If you are looking for a hassle free car buying experience, Otis Ford should be your first stop, and it will probably also be your last. From start to finish, everything about buying a car here was awesome. We really can't say enough good things about this dealership! Thank you to all the staff at Otis Ford for making buying a car such a good experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lou Caponi

    General Sales Manager

    NOT RATED

    Jeffrey Plitt

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    June 12, 2020

    Tom Otis, Tom Silon, and Lou Capone gave me a comparable vehicle to use while I waited for my car to be fixed. I have been a customer for 10 years, and... would highly recommend this dealership for sales and repairs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lou Caponi

    General Sales Manager

    NOT RATED

    Tom Otis IV

    Vice President

    NOT RATED

    Tom Silon

    Sales

    NOT RATED

  • July 31, 2017

    I have never dealt with not friendly sales people, no high pressure sales pitches just easy to deal with

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2020

    I can't thank Jeff Plitt and Tom Otis IV enough. They made my experience easy, enjoyable, and quick. They found me the best deal possible and made sure... my car suited my needs. They found me a car that got great mileage for my long commute, and taught me how to use all of the safety features possible. Im glad they are local, reliable, and so knowledgeable. Thank you Otis Ford!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Otis IV

    Vice President

    NOT RATED

    Jeffrey Plitt

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    March 21, 2020

    Mark has our interest in helping us and we will look forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Layburn

    Sales

    (5.0) 30 reviews

    Lou Caponi

    General Sales Manager

    NOT RATED

    Tom Otis

    President

    NOT RATED

    Tom Otis IV

    Vice President

    NOT RATED

    Chris Rizzo

    Service Advisor

    NOT RATED

    Frank Dumicich

    Service Manager

    NOT RATED

  • 5.0 out of 5
    September 9, 2019

    Lou Caponi is a terrific salesman and ambassador for Otis Ford in Quogue, N.Y. I've known Lou for ten years when I purchased my first new Ford and have... since bought five more. The country would be a better place if all dealerships were modeled after Otis. Whether selling or servicing the staff is friendly, straightforward, honest, and the only sign of pressure is the air in your tires ! It helps that they are selling Fords which since 2008 (when the company did not take federal aid) have separated themselves from the competition. High quality, reasonably priced vehicles that hold up well are what you expect and get from Ford and Otis Ford in particular. Thanks Lou, you're the best.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lou Caponi

    General Sales Manager

    NOT RATED

    Tom Otis

    President

    NOT RATED

    Tom Otis IV

    Vice President

    NOT RATED

    Chris Rizzo

    Service Advisor

    NOT RATED

    Frank Dumicich

    Service Manager

    NOT RATED

    Matt Margiotta

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    July 24, 2019

    Met with Tom Silon to compare the Ford Expedition and Ford Expedition Max. Tom was very helpful. He moved two vehicles to the front of the dealership then... gave us a quick tutorial before giving us a set of keys to take a test drive. I ended up buying a new vehicle from a dealership in another state because I could only find one in the northeast equipped the way I wanted. Tom stated he was more than willing to aquire a vehicle from another dealership but I thought 200 miles away might be alot to ask.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Silon

    Sales

    NOT RATED

  • 5.0 out of 5
    July 1, 2019

    My wife and I went to see Carl @ Otis Ford in Quogue when we needed to replace my wife's car. I had purchased a car from him about four years ago and... it was a pleasant experience. They have a nice selection of used cars at good prices and we found two Fords we were interested in while searching their online used car inventory. A quick trip in to see Carl and we did our test drives and decided on a Fusion. Carl is laid back and easy to talk to. A few minutes of discussion later we agreed on a price for the Fusion and arranged for a delivery a few days later. The delivery went great - the car was buffed up and ready for us when we arrived. Carl took care of transferring our registration and obtaining our insurance cards. There were no surprises at delivery time. The car is very nice and my wife is happy to have a new upgraded ride. Thank you Carl and the folks @ Otis Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Carl Vail

    Sales

    NOT RATED

  • 1.0 out of 5
    May 24, 2019

    This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I brought... my F250 in for service on a Tuesday morning and was promised the vehicle back on Wednesday - I needed the mirror glass replaced, the rubber valance replaced (both very simple, not requiring work on the motor or parts) and a new starter. I received a message at the end of the day Tuesday 4:30 PM in regards to what needed to be done to my truck, but when I was able to call back the shop was closed. Called Wed morning and then told the truck would not be ready until Thursday morning because they were waiting on a new side mirror to arrive, and rudely told that it was MY FAULT because I did not get back to them right away. My fault. Verbatim. The customer. I asked them when the mirror (just the glass part) was coming in and they said they had no idea. I asked if they knew where it was coming from and could they follow up on it. No, they could not do that. No idea when to expect it and no way to find out when it would be in. Thursday they called me at 2:30PM and said that they got in the wrong part for the front of the vehicle (rubber valance - trim piece under bumper) as well as that they didn't notice my front windows were tinted and would not be able to give me a new inspection. That they would have to scrape off my current inspection sticker since I had asked them to get me a new one. I had only asked them to get me a new inspection sticker since it was already there and my time is valuable. The front windows are hardly what you would call tinted. I have not done anything to this truck since I bought it in 2012, and I have NEVER had anyone say anything about the windows in a vehicle inspection. Never had a problem. And guess what? The truck wasn't ready until today, Friday and almost $1,500.00 later. Stay away from this place - terrible, rude service and typical overcharging and difficult to work with. I would give them negative 5 stars if I could. Pathetic. I'm so angry I brought my truck there. The gentleman's name of the person who was helping me in the service dept was named JOHN TAMBURINO. Rude and unhelpful.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 24, 2019

    This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I brought... my F250 in for service on a Tuesday morning and was promised the vehicle back on Wednesday - I needed the mirror glass replaced, the rubber valance replaced (both very simple, not requiring work on the motor or parts) and a new starter. I received a message at the end of the day Tuesday 4:30 PM in regards to what needed to be done to my truck, but when I was able to call back the shop was closed. Called Wed morning and then told the truck would not be ready until Thursday morning because they were waiting on a new side mirror to arrive, and rudely told that it was MY FAULT because I did not get back to them right away. My fault. Verbatim. The customer. I asked them when the mirror (just the glass part) was coming in and they said they had no idea. I asked if they knew where it was coming from and could they follow up on it. No, they could not do that. No idea when to expect it and no way to find out when it would be in. Thursday they called me at 2:30PM and said that they got in the wrong part for the front of the vehicle (rubber valance - trim piece under bumper) as well as that they didn't notice my front windows were tinted and would not be able to give me a new inspection. That they would have to scrape off my current inspection sticker since I had asked them to get me a new one. I had only asked them to get me a new inspection sticker since it was already there and my time is valuable. The front windows are hardly what you would call tinted. I have not done anything to this truck since I bought it in 2012, and I have NEVER had anyone say anything about the windows in a vehicle inspection. Never had a problem. And guess what? The truck wasn't ready until today, Friday and almost $1,500.00 later. Stay away from this place - terrible, rude service and typical overcharging and difficult to work with. I would give them negative 5 stars if I could. Pathetic. I'm so angry I brought my truck there. The gentleman's name of the person who was helping me in the service dept was named JOHN TAMBURINO . Rude and unhelpful.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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