[{"id":115159,"firstName":"Mark","lastName":"Layburn","titleText":"Sales","emailTxt":"mlayburn@otisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/195371e8-7603-47c0-8568-3a1e2d7d0168.jpg","drDealerId":10361,"dealerEmpStartDtUtc":"520560000","industryStartDtUtc":"520560000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":115156,"firstName":"Mike","lastName":"Curreri","titleText":"Sales","emailTxt":"mcurreri@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/5520233e-6af0-4f07-aa55-6a81dcb48ff8.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115162,"firstName":"Tom","lastName":"Otis","titleText":"President","emailTxt":"tomotis@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/d243ffe0-7a4a-400d-84be-3a03c6dffdab.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":95013,"personPtyId":38464308,"firstName":"Lou","lastName":"Caponi","titleText":"General Sales Manager","emailTxt":"lcaponi@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/04b535c7-a750-4469-933e-ed3011fde6c5.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":115158,"personPtyId":39408134,"firstName":"Carl","lastName":"Vail","titleText":"Sales","shortBioText":"Carl is a third generation car salesman. He grew up in Mattituck and Hampton Bays. He went to St John's Elementary in Riverhead and Graduated from Mercy High School. Carl attended Stony Brook University with a two year interval in the US Army Signal Corp. In 1973 Carl started working as a car salesman for Vail Motors in Riverhead. This was the beginning of a long and happy career! Carl has lived in Cutchogue for the past 30 years. His hobbies include fishing, hunting, hiking and boating.","emailTxt":"cvail@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/f80537b6-4961-4389-ad24-4019888a20e8.jpg","drDealerId":10361,"dealerEmpStartDtUtc":"1333238400","industryStartDtUtc":"94694400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":102871,"personPtyId":38468740,"firstName":"Tom","lastName":"Otis IV","titleText":"Vice President","shortBioText":"Tom Otis IV is the Marketing Manager at Otis Ford. He is the third generation after his father and current owner Tom Otis III, and grandfather Bob Otis who founded the business in 1946. Tom manages the website, social media, print media, co-runs the new owner SYNC Sessions, and assists with IT administration.\r\n\r\nTom grew up in Quogue and graduated from Westhampton Beach High School in 2002. In 2006 Tom graduated from Boston College\u001as Carroll School of Management with a Bachelor of Science Degree in Operations and Technology Management. After college Tom lived and worked in New York City before moving to San Diego, CA in the fall of 2009.\r\n \r\nTom returned to his hometown of Quogue in May of 2012 and began working at Otis ford. He currently lives with his fiancé Kim and dog California. He enjoys playing sports including softball, soccer, and basketball. Tom loves to watch baseball, especially his favorite team the New York Yankees.","emailTxt":"totis@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/a6088ca9-97ed-4f81-bea2-3d247035210b.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":115171,"firstName":"Chris","lastName":"Rizzo","titleText":"Service Advisor","emailTxt":"crizzo@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/de20cbba-d06e-4327-874a-be85d960a4d3.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":115157,"personPtyId":38469656,"firstName":"Tom","lastName":"Silon","titleText":"Sales","emailTxt":"tsilon@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/1a9c7206-6f08-41ed-85cf-5c6bac8ed67a.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115172,"firstName":"Frank","lastName":"Dumicich","titleText":"Service Manager","emailTxt":"frank@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/totis/c7e88337-87c7-4374-81de-c5210728d0ba.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":567229,"firstName":"Chelsea","lastName":"Jao","titleText":"Sales Assistant","emailTxt":"sales@OtisFord.cmdlr.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491898,"firstName":"Jeffrey","lastName":"Plitt","titleText":"Sales Consultant","emailTxt":"Jplitt@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/2ed2af28cbd4.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547579,"personPtyId":50445874,"firstName":"Matt","lastName":"Margiotta","titleText":"Sales Manager","emailTxt":"Mmargiotta@otisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/53bc274df93d.jpg","drDealerId":10361,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Otis Ford Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Otis Ford, 19 time winner of the President's Award, was founded in 1946 by Edward T. Otis, Jr whom was later succeeded b

...

y Edward T. Otis III and and Edward T. Otis IV. Otis Ford has been "at the light" in Quogue for over 70 years! Come experience the pleasurable, no pressure sales approach that has been "Completely Satisfying" customers since 1946.

"Completely Satisfying Customers Since 1946. Never a prep fee!!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
103 lifetime reviews. Includes reviews of Otis Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 10, 2018

    Mark was friendly, kind and patient with me as I asked hundreds of questions! We are so happy with our new van! The whole process went smoothly and I... was thrilled as I had never purchased a vehicle before! Thanks so much!

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are extremely happy we could make this experince great for you !! Thank you for the sweet comment! Have a very Merry Christmas and well see you s...ome time in the future! :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • 5.0 out of 5
    December 6, 2018

    I had an wonderful experience picking up my new 2018 F-150. Mark was a great salesman and helped me pick out the right truck for me.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear you had a wonderful experience with us on your F150! Mark is the man :) We are extremely happy to help!! Have a very Merry Chri...stmas!! And well see you in the future! :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • July 31, 2017

    I have never dealt with not friendly sales people, no high pressure sales pitches just easy to deal with

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2018

    My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car.... But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best!

    4.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for such an outstanding comment!! We are more than happy that we have Mark! Thank you for allowing us to help you through out the years!! ...I will definitely let Mark know about this comment :) Have a very Merry Christmas !!


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • 5.0 out of 5
    November 30, 2018

    Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you right.... My salesperson, Mark Layburn has always been there to find me just the right vehicle at a fair price. After the sale, he continues to make sure that we're properly taken care of with service. It's rare to see that commitment to customer satisfaction. I'm grateful for our relationship.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very grateful for our relationship !! Thank you for choosing Otis Ford and continuing to choose us! We appericate you for allowing us to be th...ere, we love to see our customers happy! Mark Layburns the best, he will forever make sure his customers are good! Have a very Merry Christmas! And well see you soon :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • 5.0 out of 5
    November 26, 2018

    Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my family... lease and renew our leases for both our escape and fusion No need to look at any other dealer

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome Review you left us ! Thank you so much for allowing us to be the only dealer in your life!! Mark and as well as ALL of Otis Staff are happy w...e have returning customers like your self! It is a very rewarding feeling when we know our customers appericate the relationship we try and have !!! Thank you so much!! I will be sure to let Mark see this as well!! Thank you for such a sweet review! We are hoping you have a very Merry Christmas!! :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • 5.0 out of 5
    November 21, 2018

    Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchased... a vehicle from there. And my mom won't go anywhere else.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    your mom is a smart cookie! Thank you guys for continuing to choose Otis ! We love our customers and we want to make sure they are good no matter wh...at! Thank you for giving us such an amazing review!! From out Otis Family to yours, We hope you have a very Merry Christmas! :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • 4.0 out of 5
    November 20, 2018

    Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle

    Not Applicable
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    Not Applicable
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the awesome comment! If you ever need anything in the future dont hesitate to reach out to us! We are waiting to make sure anything th...at we do for you makes you a happier customer of ours ! Thank you for choosing Otis!! We hope you have a very Merry Christmas!


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

  • 5.0 out of 5
    November 19, 2018

    I have been a loyal customer since 1986. Although I have no complaints regarding the service department, Mark Layburn is the reason I keep coming back!... He is honest and is always willing to go the extra mile to help me. He has never failed me when it came to solving a problem. Thanks to Mark, I purchased a 2018 Explorer in August, I couldn't be happier!

    5.0 out of 5
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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark is going to love this comment! Thank you for such a great review! From our Otis Family to yours, We hope you have a very Merry Christmas! :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

    Frank Dumicich

    Service Manager

    NOT RATED

  • 5.0 out of 5
    November 19, 2018

    Been buying cars here since the late 1980's . Mark Layburn has been my salesman and I would recommend him to anyone. The service department has always... been helpful especially Frank and Chris.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for such a great review! We appericate you being a returning customer!! We love to see our people happy and comfortable! Thank you for cho...osing Otis Ford through out the years!! From our Otis Family to yours have a very merry christmas :)


    Worked with:
    Mark Layburn

    Sales

    (5.0) 29 reviews

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