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Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed
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Reviews

4.8
87 lifetime reviews. Includes reviews of Otis Ford from DealerRater.com
  • Exemplary

    This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and th...


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    This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and thirty-one hundred miles, I noticed excessive, uneven wear on the front tires. My initial impression was the camber was out of tolerance; however, upon professional evaluation it was toe that was out of adjustment. It was my hope that Otis Ford would stand behind their product and realign the front end, and I would deal with the tires. Hours after leaving Otis Ford I read the repair order/ receipt of work performed and came to realize that the service director authorized the replacement of both front tires. This was well beyond my expectations. This was my first purchase from Otis Ford which was a laid back, easy going, experi ence; not at all aggressive and pushy which has been my experience elsewhere. I will recommend Otis Ford to everyone; This is a stand up company, with a professional staff. I cannot thank them enough nor can I give them enough stars for their exemplary service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • 38 years!
    January 16, 2017

    The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for servic...


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    The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for service. Originally I worked with Tom Otis and Charlie Wyatt, now with Tom Otis IV! I have always been very happy with my dealings with Otis Ford; I think my loyalty speaks for that! N. Mullan

    Does recommend this dealer
    Came in for service or repair

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  • 100% Satisfied
    July 18, 2016

    In June I purchased a 2015 Ford Edge from Otis Ford and couldn???t be happier with my purchase and the service I received. I worked with Jeff P. a...


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    In June I purchased a 2015 Ford Edge from Otis Ford and couldn???t be happier with my purchase and the service I received. I worked with Jeff P. and Matt, and I can???t say enough good things. They were not at all pushy and made my husband and me feel completely comfortable throughout the purchasing process. We were also extremely particular about the condition in which we wanted to receive the car (there were some minor cosmetic flaws that we wanted touched up), and they went above and beyond to ensure that all of our desires were satisfied. They certainly exceeded standard dealer protocol, and ensured me that they strive for 100% customer satisfaction 100% of the time. As I live two hours from the dealership, they even Facetimed with me prior to us picking it up in order to ensure everything was completed to our standards. I would HIGHLY recommend purchasing from Otis Ford!

    Does recommend this dealer

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Service & Repair

About Our Dealership

Dealer on Cars.com since November 2010

Otis Ford, 17 time winner of the President's Award, was founded in 1946 by Edward T. Otis, Jr whom was later succeeded by Edward T. Otis III and Charles Wyatt. Tom & Charlie continued to build the Otis Ford Family, and through their combined efforts Otis Ford, has been able to thrive for over 65 years. Come experience the pleasurable, no pressure sales approach that has been "Completely Satisfying" customers since 1946.

"Completely Satisfying Customers Since 1946. Never a prep fee!!"