King O'Rourke Auto Group

2.8
(90 reviews)
Visit King O'Rourke Auto Group
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–6:00pm
Tuesday 8:00am–8:00pm 7:30am–6:00pm
Wednesday 8:00am–8:00pm 7:30am–6:00pm
Thursday 8:00am–8:00pm 7:30am–6:00pm
Friday 8:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–4:00pm
Sunday 10:00am–4:00pm Closed

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New (631) 993-4646 (631) 993-4646
Used (631) 993-4644 (631) 993-4644
Service (631) 615-7417 (631) 615-7417

Inventory

See all 442 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2007.
King O'Rourke Awards - A company built on relationships
The King family has represented the American brand for 40 years. Our goal is to always give the best value and service possible. The King O'Rourke Team from the Sales Professionals the Service Parts & Body Shop Departments and all of the support staff work hard to make sure your experience here is a good one.
Our efforts have been rewarded. We are an on-going winner of the GM Mark of Excellence Dealer Award and Cadillac Dealer of the Year! Our Completely Satisfied customers make this award possible!
The King family has represented the American brand for over 40 years.

Service center

Phone number (631) 615-7417

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

2.8
(90 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Terrible service department

You have a better chance of getting your car fixed right at the parking lot of the Commack motor inn by a stranger. Brought my car in for 2 recalls and an inspection. This genius mechanic inspected the vehicle after unplugging the battery for the recalls?..so a 2 year old car failed inspection. I understand honest mistakes but this is the 3rd time we brought our car here and were told it had to be brought back because they either forgot to program something or didn?t have the part they scheduled the service for. I am done with this dealership

1.0

Terrible service department

You have a better chance of getting your car fixed right at the parking lot of the Commack motor inn by a stranger. Brought my car in for 2 recalls and an inspection. This genius mechanic inspected the vehicle after unplugging the battery for the recalls?..so a 2 year old car failed inspection. I understand honest mistakes but this is the 3rd time we brought our car here and were told it had to be brought back because they either forgot to program something or didn?t have the part they scheduled the service for. I am done with this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Ms. Gill, While I understand a failed inspection can be frustrating, we provided you with a temporary inspection sticker and offered a complimentary inspection with the drive cycle. We apologized for any inconvenience; we are a high-volume service department and from time to time there may be additional delays. We pride ourselves on customer service and have always done our best for you, yet you continue to criticize us after each service. If you'd like to speak further, we welcome the opportunity to discuss in a different forum but going forward, we prefer that you service your vehicle at another dealership. Joel Flack, Service Manager

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3.0

1st inspection charge $10 no matter the engine

Went to King Orouke for a inspection for a GMC 2023 Yukon Denali diesel n was informed it would cost $40? it is the first NYS inspection (safety check) all vehicles are $10?People beware!!!! The other issue is when charging at king Orouke they charge 3.2% on top of your bill.. I paid cash .. no cashier and no change The girl in service told me to put change on my account I asked is that with interest and or a service charge ? terrible experience when even service people don?t know NYS inspection charges?they do this every day? Beware of scams and ripoffs?

3.0

1st inspection charge $10 no matter the engine

Went to King Orouke for a inspection for a GMC 2023 Yukon Denali diesel n was informed it would cost $40? it is the first NYS inspection (safety check) all vehicles are $10?People beware!!!! The other issue is when charging at king Orouke they charge 3.2% on top of your bill.. I paid cash .. no cashier and no change The girl in service told me to put change on my account I asked is that with interest and or a service charge ? terrible experience when even service people don?t know NYS inspection charges?they do this every day? Beware of scams and ripoffs?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Mrs. Morgan, As recently reviewed you were billed correctly for the NYSI. The additional amount was for the fuel injector cleaners you ordered. We strive for complete customer satisfaction at King O’Rourke and apologize for any inconvenience. Thank you for your continued business. If you need anything additional, feel free to reach out to me directly. Joel Flack, Service Manager

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5.0

Great purchase experience

John McCoy was a great salesman! He was honest, communicated well, and applied no pressure to make a decision. This dealership was the only one on Long Island that was willing to negotiate a deal on the car I purchased. Every other dealer said that they could not lower the price of the car even $1. This is the third vehicle that I purchased or leased from this dealership and I will return when I am ready for my next vehicle.

5.0

Great purchase experience

John McCoy was a great salesman! He was honest, communicated well, and applied no pressure to make a decision. This dealership was the only one on Long Island that was willing to negotiate a deal on the car I purchased. Every other dealer said that they could not lower the price of the car even $1. This is the third vehicle that I purchased or leased from this dealership and I will return when I am ready for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, thank you for your kind review; we are happy to pass along your comments to the team here at King O'Rourke Buick GMC, LLC! If you have any further questions, please give us a call. We're always happy to help!

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1.0

Awful customer service

Brought vehicle (2019 Sierra 1500 Denali Ultimate with 34K miles) in for two items that have TSB's - leaking rear window (TSB 18-NA-383) and check engine light resulting in code P25A2 effecting the BSCM (TSB 20-NA-155) which dangerously leaves the truck in limp mode. Both of these are well know and long standing issues that service should have addressed with GM Customer Assistance. Flashing the software is a minor labor only operation and caulking the window (which was done very poorly I might add) rather than addressing the root cause of the leaking window (poor design resulting in cracks to the window frame) has resulted in my $70,000 truck looking like a 5 year old worked on it with glue and popsicle stick. My issue with the TSBs made me dissatisfied with GM, however rather than the service department working with GM to make sure a loyal customer is satisfied with their top of the line vehicle you have now pushed this responsibility to me and billed me nearly $900 for a software update and $7 tube of caulk. I will certainly not return for service and I caution others to steer clear as well. I will purchase my new vehicles elsewhere. Thanks for the complete lack of regard for your customers.

1.0

Awful customer service

Brought vehicle (2019 Sierra 1500 Denali Ultimate with 34K miles) in for two items that have TSB's - leaking rear window (TSB 18-NA-383) and check engine light resulting in code P25A2 effecting the BSCM (TSB 20-NA-155) which dangerously leaves the truck in limp mode. Both of these are well know and long standing issues that service should have addressed with GM Customer Assistance. Flashing the software is a minor labor only operation and caulking the window (which was done very poorly I might add) rather than addressing the root cause of the leaking window (poor design resulting in cracks to the window frame) has resulted in my $70,000 truck looking like a 5 year old worked on it with glue and popsicle stick. My issue with the TSBs made me dissatisfied with GM, however rather than the service department working with GM to make sure a loyal customer is satisfied with their top of the line vehicle you have now pushed this responsibility to me and billed me nearly $900 for a software update and $7 tube of caulk. I will certainly not return for service and I caution others to steer clear as well. I will purchase my new vehicles elsewhere. Thanks for the complete lack of regard for your customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

AS NY, General Motors is a remarkable, notable and very compassionate company. We felt we handled your situation as best we could. Maybe you should not just switch dealers but consider switching brands as well. Best of luck to you.

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2.0

Yukon 2021

Well car went in again for lifters - AGAIN!!! Which isn?t the dealerships fault - but GMC- on the way home - about a mile after leaving the dealership engine light came back on- catalytic converter died - however what makes this on the dealership service is the fact that it says on the repair invoice ?vehicle needs to be driven to confirm repairs ? if it was then it wouldn?t have had to go back

2.0

Yukon 2021

Well car went in again for lifters - AGAIN!!! Which isn?t the dealerships fault - but GMC- on the way home - about a mile after leaving the dealership engine light came back on- catalytic converter died - however what makes this on the dealership service is the fact that it says on the repair invoice ?vehicle needs to be driven to confirm repairs ? if it was then it wouldn?t have had to go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mrs. McCarthy, Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. As discussed, the statement on the repair order that the vehicle needs to be driven to confirm repairs was for dispatch. The vehicle was then driven for over 20 miles. The catalytic converter failing had nothing to do with tech repairs or diagnosis. King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. Thank you for your business, Chris Maldonado

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5.0

Service

Sean my service provider was excellent and insured my interaction with the service department went smoothly.

5.0

Service

Sean my service provider was excellent and insured my interaction with the service department went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gordon, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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4.0

Apple play does not work?

The dealer was great. But the apple play in my 2024 Sierra is not yet supported. What the xxxx is that about? How the heck can you sell an incomplete vehicle? I?d like to know when it will be fixed. And it better be soon.

4.0

Apple play does not work?

The dealer was great. But the apple play in my 2024 Sierra is not yet supported. What the xxxx is that about? How the heck can you sell an incomplete vehicle? I?d like to know when it will be fixed. And it better be soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, we appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (631) 724-4700. We look forward to hearing from you.

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1.0

Nick avella

Sean the service writer is a gem . The management seems to book way too much work than they could handle for the day.

1.0

Nick avella

Sean the service writer is a gem . The management seems to book way too much work than they could handle for the day.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mr. Avella, Thank you for your kind words regarding our service advisor Sean. Please know, we did further review your repair order and the time allotted on your vehicle is in alignment with the services performed. King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. It’s always our goal for you to leave completely satisfied. Chris Maldonado, Quality Control Manager.

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1.0

Awful

brought my truck in for a check engine light on 6/16. I received a phone call around 2:30 telling me what was wrong and they didnt have to parts. A truck would be coming from PA Saturday with it. After calling 3 times Saturday I finally got in touch with the manager Rob explaining the part didnt come in and he assured me it would be in on Monday. I informed him Monday was a holiday 6/19 but nope he said he would be there. Monday again with me calling them I spoke to Rose at 5:30pm telling me once again my part wasnt delivered. Tuesday around 11:30 I received a tex message that the truck was finally being worked on. I didnt hear anything again until a tex message Thursday at 8:30am saying my truck was done and the amount. When I called to speak to Rose to find out the reason for the charges she very rudely said ?We discussed this when you brought it in.? Now yes we did but I wasnt expecting the bill to be so much. I came to pick up my truck and I found my seat and my mirrors were moved and my radio. When I questioned the reason once again Rose said ?well is your truck fixed then that is all that matters? She then went on telling me her short manager test drove it and when I asked to see this very short manager he was not short at all. I was then told it was the person that drove my car around and when I asked him he said he never touches peoples seat. I understand people need to test drive cars however not like they were going on a drive to FL to move my seat,mirrors, and radio station. Click to Copy

1.0

Awful

brought my truck in for a check engine light on 6/16. I received a phone call around 2:30 telling me what was wrong and they didnt have to parts. A truck would be coming from PA Saturday with it. After calling 3 times Saturday I finally got in touch with the manager Rob explaining the part didnt come in and he assured me it would be in on Monday. I informed him Monday was a holiday 6/19 but nope he said he would be there. Monday again with me calling them I spoke to Rose at 5:30pm telling me once again my part wasnt delivered. Tuesday around 11:30 I received a tex message that the truck was finally being worked on. I didnt hear anything again until a tex message Thursday at 8:30am saying my truck was done and the amount. When I called to speak to Rose to find out the reason for the charges she very rudely said ?We discussed this when you brought it in.? Now yes we did but I wasnt expecting the bill to be so much. I came to pick up my truck and I found my seat and my mirrors were moved and my radio. When I questioned the reason once again Rose said ?well is your truck fixed then that is all that matters? She then went on telling me her short manager test drove it and when I asked to see this very short manager he was not short at all. I was then told it was the person that drove my car around and when I asked him he said he never touches peoples seat. I understand people need to test drive cars however not like they were going on a drive to FL to move my seat,mirrors, and radio station. Click to Copy

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mrs. Meyer, Our goal is to always provide a World Class experience and for our customers to leave here Completely Satisfied. Please know, we were waiting on parts from the manufacturer; something we do not have any control over. Those parts were needed to complete your repair. Your advisor Rose provided you with all the necessary updates while your vehicle was in service. As discussed with the manager Chris, your seat and mirrors were not adjusted and your radio was not changed. What you have written in your review does not fall in line with our best practices at the dealership. You always have the option of bringing your vehicle to another dealership if you wish. Chris Maldonado, Quality Control Manager

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1.0

horrible service

It was horrible, I was told I was due for my 30,000 mile service - which I declined. I didn't have a problem with him asking me that. Then after waiting 2 hours for my vehicle to be serviced I was told my engine air filter was due to be replaced & it was torn. Also my cabin filter needed replacement. I told the serviceman that I had changed both of them myself at 22,000 miles. I also asked him how could it possible be torn. I know for a fact it's in a self contained area which requires a screwdriver to change it. He then asked me where is the cabin filter - as if testing me - I said it's located in the glove box. Then he told me my rear & front windshield wipers were torn and needed to be replaced. I finally had enough & told him just check me out. Well he couldn't, because apparently the last time I was at the dealership for service they entered my mileage to be 31,000 - that's impossible because I only have 29,000 miles on the vehicle currently. So finally after standing there for 15 minutes I asked to speak to a manager. He said to me which manager do you want to speak to. I looked at him in amazement and told him I don't work here - the manager who is in charge of the service department. After about another 5 minutes he left the counter and came back 5 minutes later. I was left standing waiting for a manager for 25 minutes - no one ever came. I was made to feel very uncomfortable & a spectacle just standing there. All the other employees were aware of what was going on & would look over at me from time to time.I finally left the service area & went up to the woman at the front reception desk & asked for a service manager. She did page the service manager - after 5 minutes when she got no response she got up to look for him. She came back 10 minutes later & started to tell me ok so you had a problem he wanted to replace your windshield wipers. I looked at her & said this is about more than windshield wipers. I proceeded to tell her that the service and treatment that I received today was disgraceful & that I don't know what happened to this place. The past 2 times I have been here it's been awful. I think I waited a total of 40 minutes - I never saw or spoke to a manager. You can't check all my reviews from the past - previously I always gave 5 Stars. Im not just complaining for no reason. I will also tell you that at no time did I yell or carry on. I left there amazed at what just happened. BTW my windshield wipers are fine and do not need to be replaced.

1.0

horrible service

It was horrible, I was told I was due for my 30,000 mile service - which I declined. I didn't have a problem with him asking me that. Then after waiting 2 hours for my vehicle to be serviced I was told my engine air filter was due to be replaced & it was torn. Also my cabin filter needed replacement. I told the serviceman that I had changed both of them myself at 22,000 miles. I also asked him how could it possible be torn. I know for a fact it's in a self contained area which requires a screwdriver to change it. He then asked me where is the cabin filter - as if testing me - I said it's located in the glove box. Then he told me my rear & front windshield wipers were torn and needed to be replaced. I finally had enough & told him just check me out. Well he couldn't, because apparently the last time I was at the dealership for service they entered my mileage to be 31,000 - that's impossible because I only have 29,000 miles on the vehicle currently. So finally after standing there for 15 minutes I asked to speak to a manager. He said to me which manager do you want to speak to. I looked at him in amazement and told him I don't work here - the manager who is in charge of the service department. After about another 5 minutes he left the counter and came back 5 minutes later. I was left standing waiting for a manager for 25 minutes - no one ever came. I was made to feel very uncomfortable & a spectacle just standing there. All the other employees were aware of what was going on & would look over at me from time to time.I finally left the service area & went up to the woman at the front reception desk & asked for a service manager. She did page the service manager - after 5 minutes when she got no response she got up to look for him. She came back 10 minutes later & started to tell me ok so you had a problem he wanted to replace your windshield wipers. I looked at her & said this is about more than windshield wipers. I proceeded to tell her that the service and treatment that I received today was disgraceful & that I don't know what happened to this place. The past 2 times I have been here it's been awful. I think I waited a total of 40 minutes - I never saw or spoke to a manager. You can't check all my reviews from the past - previously I always gave 5 Stars. Im not just complaining for no reason. I will also tell you that at no time did I yell or carry on. I left there amazed at what just happened. BTW my windshield wipers are fine and do not need to be replaced.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mrs. Raggi, Thank you for taking the time to speak with me today. Complete customer satisfaction is something we take very seriously and always strive to provide a 5-star experience with every visit. We are a high-volume service department and from time to time there may be additional delays, however, it’s extremely important to us that we are providing the very best service to you. We apologize for your inconvenience and appreciate your feedback. Your concerns have been reviewed with the management team as part of our continuous improvement processes. Rest assured that every effort will be made to merit your continued confidence in King O’ Rourke and we hope to see you back for future services. If I can be of further assistance, feel free to reach out to me directly. Regards, Jonathan Eggart, Service Manager

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