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Warning stay away!!! Don’t be disrespected !
4 days later didn’t even look at my truck. After spending over $500.00 in towing charges. I took my $85000 truck to another dealership. King O could have cared less. I’m surprised after all the negativity of this dealership that GMC would allow them to use their franchise. Stay away don’t even consider bringing you car or truck to them. They don’t even deserve 1 star.
Good morning Howard, Thank you for taking the time to speak with me. As we reviewed, vehicle tow ins are dispatched based on technician & lift availability and the recall does take multiple days to complete. We apologize that wasn't conveyed to you properly from your Service Advisor. We appreciate your patience and understanding. King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. It is our goal that you leave completely satisfied at your next visit. Matt Amoscato, Service Manager
Knowledgeable People, Nice, Clean. Service is great. Bringing my car here since I purchase July/2015,
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ere is the deal, should be no surprise. After buying a car, the Service experience is very bad. I can't fault first line service people, they are in a no-win situation. When you think of the service experience as separate from the selling experience you lose customers. I have bought 4 vehicles here, there will be no more. In seven weeks of having my truck you made 1 outbound call to tell me the status of my truck. I finally picked it up on Friday before New Years. It is back in shop again. Again, for 3 days no calls until I have now had to hand this over to my wife to manage since I have a job to do. You have heard from her. You have met no follow up timelines on the truck status, your people admit to flat out lying to mange customers and the attitude of your team is vastly different in the Showroom than in Service. In the meantime, your sales people are making outbound calls because selling cars over list is more profitable than honoring service commitments. Seems you could use that calling capacity to update your customers, communicate professionally and be transparent. Don't lie. If it is 5 weeks say it, own it upfront. Set the right expectation on time and follow up. I know no one in that dealership cares that I am paying two months on a truck I can't use or get fixed. You come in and do your job and go home, but I can't do my job because you cant do yours. It sucks being your customer.
Mr. Sutter, we greatly appreciate your continued business over the years. As per our previous conversation your vehicle was road tested and the repair was confirmed by myself directly with no concerns and operating as designed. We were happy to complete your other repair last week and we do apprecia te your patience and understanding. It’s extremely important to us that we are providing the very best of products and services to you and your family. We apologize for the lack of communication and do appreciate your feedback. It is only through our valuable customers that we gain insight into those areas that we fall short of expectations. Rest assured that every effort will be made to merit your continued confidence in King O’Rourke for many years to come… Matt Amoscato, Service Manager
Horrible experience, my check was deposited to the wrong account which delayed my delivery for 10-12 days
Mr. Ring, Thank you for your business and we apologize for any inconvenience this has caused. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. It is our goal for you to leave Completely Satisfied at your next visit. Best Regards, Tom Costa, Sales Manager
SERVICE ON MY BUICK
The service manager was very accommodating and helpful.
Kathryn, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Oil change service
I stopped in to make appointment for oil change and the service representative indicated they could take my truck right in for immediate service. I watched them drive my truck into the garage for service. Two hours later i found my truck parked outside the building. Three hours after the initial discussion with service i went back to ask when i can have my truck back and the lady indicated she was still working on my paperwork. After three and a half hours i finally got my keys and left. Very disappointing and disorganized service representative.
Mr. Argiro: Thank you for choosing King O'Rourke to service your vehicle and for your patience throughout the process. We apologize for any inconvenience. I left a message for you to further discuss your experience with us. King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. It is our goal that you leave completely satisfied at every visit. Thank you for your continued business. Matt Amoscato, Service Manager
the car was handled properly however the service guy was rude and arrogant and jerked me around for over 4 hours for an oil change
Hi Sherry, I did try to contact you to further discuss your experience here. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. What you have written in your review does not fall in line with our best practices at the dealership by any means. Please call me at your earliest convenience. Matt Amoscato, Service Manager
A day at the fights
witnessed the GM get into a physical altercation with a salesperson! Cursing & un-professionalism from him as well. Real classy place. This is who GM & Cadillac have as a representative of the "Mark of Excellence"?
ANONOMOUS? Any consumer can go online and write a false review that does not represent accuracy. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. The unique thing you’ll find about King O’Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. We appreciate the opportunity to speak with you. Please contact us directly.
They made it so easy to turn in my lease car early and pickup a new lease car. I spoke about I wanted and what I wanted to spend. I went in for a test drive and picked it up on my schedule two days later. They listened to everything I had to say. Tom did whatever it took to make me happy. I felt it was truly all about me and I feel that's what its all about. Satisfying the customer make the customer number one. That's what they do Best at King O'Rourke Thank you King O'Rourke
Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
I will not go!
I would like to say that my wife and I were headed to Kings this morning to most likely purchase a car we found from them online. But, after reading these negative reviews, and that woman have even complained about being cursed at, I refuse to deal with them so I do not end up giving someone there a beating.
Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination for sales and service needs on Long Island. The unique thing you?ll find about King O?Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. Please keep in mind, any consumer can go online and write a false review; it usually does not depict the accurate situation. We appreciate the opportunity to earn your business and do hope that you would re-consider coming in. You won?t be disappointed.