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They made it so easy to turn in my lease car early and pickup a new lease car. I spoke about I wanted and what I wanted to spend. I went in for a test drive and picked it up on my schedule two days later. They listened to everything I had to say. Tom did whatever it took to make me happy. I felt it was truly all about me and I feel that's what its all about. Satisfying the customer make the customer number one. That's what they do Best at King O'Rourke Thank you King O'Rourke
Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
I will not go!
I would like to say that my wife and I were headed to Kings this morning to most likely purchase a car we found from them online. But, after reading these negative reviews, and that woman have even complained about being cursed at, I refuse to deal with them so I do not end up giving someone there a beating.
Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination for sales and service needs on Long Island. The unique thing you?ll find about King O?Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. Please keep in mind, any consumer can go online and write a false review; it usually does not depict the accurate situation. We appreciate the opportunity to earn your business and do hope that you would re-consider coming in. You won?t be disappointed.
Fantastic Experience with Andrew Giancontieri
Andrew Giancontieri was the salesperson that helped me at this dealership and he was fantastic! He treated me with kindness and compassion and I felt like I was being taken care of by a family friend. He has so much knowledge about the car industry overall as well as in depth knowledge about all the features of the car that I was looking at. I felt like I was being treated fairly and with respect and that is so rare as a woman shopping for a car. I received a fair price quote right off the bat without having to play games. It was so refreshing. I would buy a hundred cars from him and send everyone I know to him. That’s how great he is.
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEVER GO THERE. SERVICE IS NONE EXISTENT.
NEVER GO TO THIS DEALERSHIP. The technicians and the service manager are horrible and harassing. Especially to a woman. The general manager of the dealership is not around and doesn’t return phone calls. Forget about making an appointment. That means nothing. They confuse your car with others. Don’t know what’s going on with your car, even hours later. Don’t sign up for their text messaging. They text you nasty response in all capital letters. I had to give a star because the computer will not allow zero stars. And yes, I previously attempted to buy a car from this location and was ignored. While the salesman hit on the reception. I definitely should have known better than to give this location a chance to service my car. I’ll drive the hour to another dealership next time.
Hi Victoria, we are confused by your review, our records do indicate that our General Manager did reach out to you twice. Additionally, Anselmo from our Service Department texted and left you a voice mail to follow-up as well. What you have written in your review does not fall in line with our best practices. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination for sales and service needs on Long Island. Please know we strive to operate our business with courtesy and respect for our customers. That being said, we see your vehicle is back in our shop today to address the further concerns you have. We were happy to provide you with a loaner vehicle until repairs can be completed. Always at your service, respectfully, King O?Rourke Auto Group
great experience buying 2021 acadia
great experience and customer service. Easiest car buying process i have ever had. thank you Tom Acosta
Hi, congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Inconsiderate and then rude
bought Terrain. Spence was blathering 2 hours - left never called us. Got tech instruction. Had questions staff condescended. I’ll never use you. You’re disgusting.
Mrs. Weinberg, King O? Rourke prides itself on having the highest customer satisfaction rate in the northeast for all Cadillac Buick GMC stores. While our goal is to make sure every customer is extremely satisfied sometimes certain situations arise that require extra attention. I would like to speak to you further about your experience since you did not specify why you?re unhappy. King O'Rourke is honored to be a top dealer. Our primary goal has ALWAYS been to give the best value and service possible so your comments do not fall in line with our best practices. I look forward to hearing from you. Anthony DiGirolamo/Sales Manager
Car was stolen from them and they charged us for i
A little recap on why you should never ever bring your car to for service or buy a car from King o’rourke gmc in smithtown. What a horrible dealership. My wife brought our 2019 Yukon that we purchased from them 11 months ago in for service and it was robbed from the dealership and crashed. They actually left the keys in the car over night. They found out about the truck being stolen at 1250am but didn’t tell us. We never even heard from them. When we found out at 930am from the police we called onstar and they shut it down in the Bronx and it was recovered. Had we called at 12:50am it probably would have been in happauge. Why didn’t they call onstar? Its an expensive truck they know it has it we bought it from them. Today at the dealership they would not let us have the vehicle back and said that we had to pay for the tow truck cost because the dealership had to pick it up in the Bronx after it was stolen from them. It was recovered by a private king orourke tow truck. This is a vehicle that was left in their possession and they don’t even want to pay for the gas to pick it up. So if I drop it off in smithtown I am expected to pick it up in the bronx or pay to have it brought back from the Bronx? I’m confused. Or is it fraud?How convenient have your place robbed and then make $600 on tow fees and then get paid to fix the truck. Which has thousands in damage. That’s one way to do business I guess. Not only did they do absolutely nothing to help us or compemsate us they made the experience so much more awful then it had to be. The owner of the dealership was yelling at us and calling my wife names and cursing at us in the parking lot when we wouldn’t pay for the tow. Heres a tip king ***Maybe if you guys didn’t leave the keys in the car or had security then you wouldn’t have had to go pick a car up in the Bronx and we wouldn’t be stuck with a truck thats been stolen and in a car accident. Not one person wearing a mask either inside this dealership. Well we will definitely spend our money elsewhere and even if one person that reads this doesn’t go there then I will be happy. Please everyone avoid king orourke gmc in smithtown.
Worst dealership ever!
This is the WORST dealership I have ever dealt with. I needed help buying out my leased vehicle which was way over the mileage. Randy took my info and said he’d get back to me with options. Never got back to me. Left voice messages and texted him. No response. I reached out to another person in the finance department who assured me he spoke to Randy and that he would get back to me by end of day or the following day. Never heard from him. I ended up going to Riverhead Buick GMC and they were amazing. So nice, answered all my calls and got back to me always. Even got me a great price. I would NEVER recommend King O’Rourke to anyone. Ever!
Diane, complete customer satisfaction is something that we take very seriously and what you have written in your review does not fall in line with our best practices at our dealership. Please know that we do go above and beyond for our customer's and always strive to exceed customer's expectations. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. After reviewing, our Finance Manager did reach out and left you a message with the good news that we got you approved, however, we never received a phone call back from you to proceed forward.
Do NOT purchase a car from this dealership
Do not purchase any cars from this dealership. Service is a nightmare. The GM told me “He doesn’t care about the service department issues” Was verbally abusive and “Didn’t need my business”. I’m in the market for a new vehicle as well so they not only lost my service business but I’ll never shop there again.
We are disappointed that you didn't submit your name so we could follow-up with you to discuss what allegedly happened. We would like to speak with you at your convenience. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has ALWAYS been to give the best value and service possible so your comments certainly do not fall in line with our best practices. Please know we strive to operate our business with courtesy and respect for our customers.
Exceptional LI Dealership!
This is my 3rd lease at King O’Rourke. The sales people and the finance department make it so easy to do business it is impossible to go elsewhere. Our lease was us during the pandemic, which was awful timing, but GM and King ORourke worked hard to make the process as easy as possible. Our salesperson, Jessica, was just top notch! There wasn’t a question she couldn’t answer, and went above and beyond! I highly recommend them as their inventory and customer service is exceptional!
Thank you for the kind words. We very much appreciate your business.