Reviews
Satisfied Customer!
Maurice Houston is our salesman and did a great job! This is the second vehicle we have purchased from Avis and they provided another great experience. Maurice is always professional, prompt and understands customer service. His knowledge of the products is outstanding. We look forward to working with him in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Curtiss, Thanks so much for your feedback. We're thrilled you found Maurice so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving in your new Edge!
Brakes
I have paid good money to replace my front and back brakes. They seem to have a problem fixing them. They are still squeaking today. I am running out of patience. Please keep me from going outside of Avis Ford. I have taken my car back three times already.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ms. Frost, Thank you for the feedback. I reached out to Jon Richardson in our Service Dept who I believe helped you last time. He was under the impression that we had fixed the brakes squeaking on your last visit after having the shop foreman and the technician test the vehicle after repair. That doesn't not seem to be the case, so he will be in touch with you today to trying to get that fixed.
AVIS FORD SERVICE
AS ALWAYS, USING AVIS FORD QUICK LANE WAS SO EASY SO SIMPLE AND SO CHEAP!!!! i LOVE LOVE LOVE MS COLLINS WHO GOES ABOVE AND BEYOND FOR CUSTOMER SATISFACTION!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, thanks for the feedback! I'm glad Felicia was able to take good care of you, we look forward to providing you exceptional service for many years to come. Happy driving!
Great Customer Service
This new vehicle is my third vehicle purchased from Jeremy at Avis Ford. What started out as a internet inquiry has turn into a 9 year to date relationship. Working with Jeremy has been easy. He is not someone who pushes you into something. He listens to your wants and works hard to find the vehicle that fits the list. My newest vehicle that I picked up this week I could not be happier with. Thank you Jeremy and Avis Ford for my my vehicle buying experience easy and quick. I LOVE MY NEW FORD EDGE.....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Florence, Thanks so much for your feedback and warm recommendation of JZ. We're thrilled you found Jeremy so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving in your new Edge!
Ford Focus oil change
very quick efficient service - minimal wait time -
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review Richard!
Great experience!
Great experience! Jason Grose was amazing. I love my car.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Candice, Thank you for the feedback. I'm just sorry that we couldn't deliver a 5 star experience :( Sounds like everything went well with Jason and we do hope you are enjoying the new Escape.
Avis Ford and my Edge vehicle
I love the care and concern given to me as a customer at Avis Ford. Kudos to the entire staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brenda, I'm thrilled that your last service appointment exceeded your expectations. Our service team works very hard to ensure the satisfaction of each of our customers, so it's always great to receive positive feedback. Thank you for your review!
Oil change & recall
I called in the thursday before my service date. The service I received from the service clerk was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for the review Mr. Boggon! We are so glad the Service Team was able to take good care of you. Please let us know if there's anything else we can do for you and we look forward to serving you for years to come! Happy driving!
customer rating
Gary Addley was an exceptional salesperson whom my husband an I have both dealt with in the past Excellent service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Denise, thank you for your feedback! We pride ourselves on providing great service to all of our customers, and Gary is certainly an asset to our team. We'll be sure to share your kind words with him. We hope you're enjoying your new Escape and we'll see you on the road!
Quick Lane service
the people at the counter were polite and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anthony, thanks for the review. I'm glad our team was able to deliver great service. Happy driving!