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Don't plan on dealer to hold car for you
Sales person Maurice was very knowledgeable, friendly and professional. After a number of conversations with him and going out to see and drive the car we were interested in, we told him we wanted it. He agreed to tag the car and we would be out in 2 days to pick it up. We provided him with many details that were needed for preparing us to pick car up, We had to get insurance, cashiers check, and info for my handicap plate. We had just come back from the bank when Maurice called to say the car was sold!!! He apologized but it was sold by another salesperson-even though it was tagged!!! I guess the management at this dealer thinks it's ok to sell a car that was to be held for another person
Jason Grose took care of me.
Jason Grose took care of me. I procrastinated with my lease, just like I procrastinated with this review. Last March I came in with only a few days left before my lease expired. He found me the exact car I wanted with in 48 hours and I drove it off the lot the next day. This is my 2nd lease with Avis and my first with Jason, but it won't be my last. I will also be bringing my fiance to see Jason when her lease is up. Thank you. "Be Well"
Mr, Mike kept me informed about the vehicle I ordered.
Mr, Mike kept me informed about the vehicle I ordered. He took his time to explain things to me before I ordered and let me make my decision on my time. He’s a wealth of knowledge and he’s earned a customer for life!
Avis Ford is top notch.
Avis Ford is top notch. My salesman name was Troy Jackson. Troy was very professional and attentive to my needs. All of my paperwork was ready upon arrival. He answered every question I had. I will return to Troy for my future auto purchases.
Excellent customer service!
Excellent customer service! Salesman very , knowledgeable, patient , friendly and customer centered. Readily answered questions regarding new features on Ford products.
The dealership was very clean and inviting.
The dealership was very clean and inviting. All the sales men and women we’re welcoming.
Very friendly and competent sales staff and service
Very friendly and competent sales staff and service department.Sales person Hyong Li kept me informed throughout the entire vehicle order and delivery process.
Great friendly and professional service.
Avis Ford delivers again!
Exceptional service from my agent - quick simple efficient processing and very professional- fully met all my needs - made the whole experience very pleasant and enjoyable and I love my new Truck!
I’ve purchased many vehicles from this dealer and never
I’ve purchased many vehicles from this dealer and never disappointed. Roy does an outstanding job with this dealership and Troy has always been a pleasure to work with! If you’re looking to purchase or lease a new vehicle try Avis Ford!
SCAM, RIPOFF DEALER
I ordered a Ford F150 Van from Troy Jackson and told him at time of order I was entitled to APlan Employee pricing . He said no problem. I waited 6 months and when the van arrived Jackson said it is not eligible for Employee pricing as it was a "commercial vehicle" in spite of the fact that I ordered in in my name and the financing was in my name. The Finance Manager Lori Barcelli ran my 800+ credit through what they said was Ally Financial and told me the interest rate was 3.9% . I contacted one of the owners Mark Douglas with reference to the Employee Pricing and he was of no assistance as he said his sales manager Roy Williams was in charge and said “it was commercial” . In the mean time I contacted Ford Finance and Ford Customer Service and no less than 6 Metro Detroit Ford dealers and every single one said the F150 van was eligible for employee pricing and was not considered "commercial" unless designated by the buyer as such.. I had no choice but to take the van as I waited 6 months and needed it . At delivery Troy Jackson said the credit was not Ally but Ford Credit and the rate was 6.9% instead of 3.9% he originally quoted. Again I had no choice, Jackson said "take it or leave it, we don't care" . This dealer used every deceitful, predatory trick in the sleazy car salesman book. If you want to get ripped off, go to Avis Ford, Mark Douglas and his crew will be sure to take good care of you !
Thank you for your feedback. Our management is very aware of your transaction, as is your automotive broker who placed the order on behalf of a company for a commercial vehicle. Commercial vehicles are not, and have not ever been eligible for employee pricing through Ford. These are not our rules, but rather Ford Motor Company's which you agree to as an employee or retiree eligible for A/Z Plan PINs. This was all sent in the program rules at the time a PIN is requested and also at the time of delivery. We're sorry you feel misled, but we stand behind the policies of Ford and our employee's explanation to your broker at the time of order and delivery.