Avis Ford

The Great Customer & Efficient Service Ingrid & John Hartman provided was Exceptional I will definitely refer others

............DO NOT BUY THE CERTIFIED CARS HERE........ They sell cars here as being Ford Blue Certified when it cant pass the strict 139 point Inspection like they did in my case on a car with Rear Rotors that were burnt which disqualifies it from being Certified but they Lie and falsify the inspection report and Certify the car any way. This is Fraud!!! DO NOT TRUST THESE CARS here They owe me for the rear Rotors that they were obligated to replace and didnt. Greed. No Integrity. I have the original brake Rotors. The Certified cars here do not meet the criteria to pass the inspections! But here at Avis Ford they do not follow the rules of the warranty nor help you after the sale and play an elaborate shell game. The warranty comes with a 14 day 1000 mile return policy in writing they will not honor this along with many other things. Its been 3 weeks since my purchase and Im still waiting for the actual copy of the Mechanics checkoff paper 139 point inspection as this warranty requires to qualify for the Ford Blue Certification. That Wes the salesman promised. It was close to closing and they pressed hard to get this car sold and pushed 20 documents to sign and I wasnt given time to read what I was signing. When I got home I got a closer and unrushed look at the car. Rt side body damage right front door, and right rear door Chip in windshield. They put after market wiper refills on a bent wiper Arm to The transmission started shuttering which means it never should been certified along with the inside of the car smelled terrible and the windows were not cleaned as I wrote my name on the windshield and back window. It was a smokers car and I wouldn have bought it. And the Sync screen blacks out I called the day after to return the car as the warranty clearly is in writing from Ford they refused and refused to help in anything after the sale Do not trust anyone at this place from the owners kids who run the place Mark Douglas the president and Edmond the GM ( owners kids ) both refused my calls, do not trust the used car manager Greg Gnatek, John Hartman ( Finance ) and Wes Taktak the used car salesman, from the Owners kids all the way down to the salesman they play a dirty game of screwing you as bad as they can. The cost to fix the wiper situation is about $400.00 thats before the chip on the windshield which I have close up pictures of, but you can clearly hear the wiper blades hit as they are turned on so how did this car pass a Certified Inspection.And why was aftermarket wiper blades put on the car? Simple answer is Greed they weren"t gonna put any money in that car that they didnt have to as the bottom line is paramount. I intentionally told them to try my bank to finance with John Hartman the finance guy never told me what my bank said. My Bank sent me a letter stating many important issues the dealer kept from me. which will be shared at the right time and place. The book price is $12,200.00 for this car. Im out $20,000.00 How did this get $8000.00 over the book price? By a shady Dealership and employees with one goal in mind take advantage of a bad situation with bad timing, rush the sale as fast as they can like they did. They told me to write a check for $7000.00 and promised me they would not cash it until the next day it was immediately cashed and was insufficient and I had to pay fees. That tells it all. No Integrity at this Dealership and I can prove it and its all documented. All Veterans and Senior citizens Boycott this Dealership do not do any business with them as they will bait you as your in good hands then stab you in the back and will misguide you, cheat you and lie to get every dime they can out of you. No Integrity. And they refuse to remedy or fix anything that they knew or came up the next day. Bad business. This will not go away until Im satisfied. Stay away from here. I will update as needed.

The representative/Sales person was very professional with good people skills .and good communication skills!

Not many dealers even returned my emails. Avis Ford was different. Great communication and answered all my questions.

Sales person forgot my needs and gave me wrong car. Too little mileage, wring feathures. I go the the same sales person to help me get what I want. He ignored what I want . And assumed.

I always receive great service. My sales person provides me with great information, incentives and respect

I took delivery of my 2019 Ford Explorer Limited with a cracked windshield, and despite repeated promises to replace it under warranty, the dealership’s repair teams have failed every time. The first installer didn’t have the proper rubber gasket and resorted to using tar sealant to secure the new windshield; a second crew only added more sealant—again without genuine parts—and after countless calls assuring me they’d “make it right,” I’ve heard nothing. Now the windshield is leaking into the cabin, damaging the interior and making the vehicle unsafe to drive in wet weather. Buyer beware: if you expect an honest repair with OEM components, be prepared to fight for it.

I originally shared a positive experience with Avis Ford based on a goodwill repair to my vehicle of a part they actually damaged, but I feel compelled to update my review given the subsequent issues and lack of accountability. After their “repair” of a faulty, Ford-recalled seatbelt mechanism, I discovered a deep scratch and dent on the interior passenger side—cutting through to the bare metal of my tri-coat paint. This damage was completely concealed during the service, and as the sole driver of my two-door vehicle, I can confirm it did not exist before. I have neither the tools, nor the strength to create damage of this nature. Shortly after, a persistent rattling developed on the same side of the car. I raised this safety concern directly with Avis Ford, emphasizing the risk of driving with a possible loose interior panel and definite compromised structural integrity—especially given the original repair involved a recalled part. Unprofessional Response
: Rather than addressing the latent damage and dangerous noise, the service manager for Avis Ford, told me to take my business elsewhere. This dismissal—coupled with the fact that my car is now worse off than before—falls far short of the professional, customer-focused service I initially praised. I was very respectful and kind in my communication, despite the inconvenience of having to return multiple times for the same issues and them causing even more problems. I’d hoped they would just repair the damage they know they caused and resolve this matter. I regret having to downgrade my rating, but I cannot in good conscience recommend a dealership willing to endanger my safety and have me on the road with damage caused by them. Avis Ford not only failed to properly repair my vehicle but also caused additional, concealed damage and refused to take responsibility.

I originally shared a positive experience with Avis Ford based on a goodwill repair to my vehicle of a part they actually damaged, but I feel compelled to update my review given the subsequent issues and lack of accountability. After their “repair” of a faulty, Ford-recalled seatbelt mechanism, I discovered a deep scratch and dent on the interior passenger side—cutting through to the bare metal of my tri-coat paint. This damage was completely concealed during the service, and as the sole driver of my two-door vehicle, I can confirm it did not exist before. I have neither the tools, nor the strength to create damage of this nature. Shortly after, a persistent rattling developed on the same side of the car. I raised this safety concern directly with Avis Ford, emphasizing the risk of driving with a possible loose interior panel and definite compromised structural integrity—especially given the original repair involved a recalled part. Unprofessional Response
: Rather than addressing the latent damage and dangerous noise, the service manager for Avis Ford, told me to take my business elsewhere. This dismissal—coupled with the fact that my car is now worse off than before—falls far short of the professional, customer-focused service I initially praised. I was very respectful and kind in my communication, despite the inconvenience of having to return multiple times for the same issues and them causing even more problems. I’d hoped they would just repair the damage they know they caused and resolve this matter. I regret having to downgrade my rating, but I cannot in good conscience recommend a dealership willing to endanger my safety and have me on the road with damage caused by them. Avis Ford not only failed to properly repair my vehicle but also caused additional, concealed damage and refused to take responsibility.

Requested Avis Service to update the calibration on the Telematics Control Unit (TCU) to bring it up to the current calibration as shown in the Ford Diagnostic & Repair System (FDRS) for my vehicle. Service refused to do this without running diagnostics for a particular concern first. I told Service the concern is that the TCU software is out of date and needs to be updated to the current calibration. I also agreed that I would pay the cost (estimated at $180) to do this. Service reiterated they would have to run diagnostics for a particular issue first. When asked why, Avis Service just indicated they were not authorized to do anything until they run diagnostics for a particular issue first. IMHO, sounds like creating service work to increase customer service bills -- it is not like I requested an update to a calibration level not authorized by the FRDS. Review Updated 6/18/25: Spoke to the Avis Service Manager about his response to my initial review. I acknowledged the validity of his response, but wanted him to understand my position that it is unreasonable to expect anyone to give an open-ended "blank check" to perform work. After further discussing the work needed based on information obtained from internet sources, we came to a mutual agreement about the work and cost. The work was performed as agreed. I am now completely satisfied with the Avis performance and have revised my rating accordingly.