Reviews
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD!
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ms. Robinson, Thank you for feedback on multiple platforms. Your vehicle has not been in our shop for an extended period, making it difficult to directly link your current issue to past services. Additionally, your past visits were often contentious, and you accused our technicians of not performing necessary services, despite our efforts to accommodate your needs. We remain open to resolving your current concern, but we cannot accept responsibility for any repair not directly related to the current issue. However, it's important to note that any repairs will be based on a thorough diagnostic process and may not be covered by past services. We appreciate your understanding and look forward to working with you.
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD!
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Ms. Robinson, Thank you for feedback on multiple platforms. Your vehicle has not been in our shop for an extended period, making it difficult to directly link your current issue to past services. Additionally, your past visits were often contentious, and you accused our technicians of not performing necessary services, despite our efforts to accommodate your needs. We remain open to resolving your current concern, but we cannot accept responsibility for any repair not directly related to the current issue. However, it's important to note that any repairs will be based on a thorough diagnostic process and may not be covered by past services. We appreciate your understanding and look forward to working with you.
I love Avis Ford and my 2024 Ford Edge!
I love Avis Ford and my 2024 Ford Edge! Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my questions.
I love Avis Ford and my 2024 Ford Edge!
I love Avis Ford and my 2024 Ford Edge! Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear that you had such a positive experience with Avis Ford and your new 2024 Ford Edge. It's wonderful to know that Mr. Iron Johnson made the transition to your new vehicle seamless and informative. We strive to provide exceptional customer service, and your feedback confirms that we're on the right track. Thank you again for choosing Avis Ford!
My long time salesman in 2022 ordered me the perfect
My long time salesman in 2022 ordered me the perfect truck but in 2024 when I waited 6 months for my newest version of my truck to be made, I was surprised by a 'tonka' truck as my replacement. The salesman wanted to argue with me telling me it is the same vehicle but a new version; it wasn't even half of what I ordered. Essentially I was NOT helped by the salesman, his manager or dealership manager. NO HELP even after reaching out to them. I would NEVER recommend Avis Ford.
My long time salesman in 2022 ordered me the perfect
My long time salesman in 2022 ordered me the perfect truck but in 2024 when I waited 6 months for my newest version of my truck to be made, I was surprised by a 'tonka' truck as my replacement. The salesman wanted to argue with me telling me it is the same vehicle but a new version; it wasn't even half of what I ordered. Essentially I was NOT helped by the salesman, his manager or dealership manager. NO HELP even after reaching out to them. I would NEVER recommend Avis Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Jennifer, We apologize for your disappointing experience with your most recent purchase. We understand how frustrating it is when expectations aren't met. While we appreciate your loyalty to the brand, we understand that changes between model years can be significant. To best assist you with this matter, we recommend speaking with Ford's Customer Relationship Center at (800) 392-3673. They can provide more specific information regarding the technical specifications of the truck you ordered and the comparison metrics with the older model. We value your feedback and we're sorry our attempts to provide specifications we're not helpful for you.
Gordie Johnson at Avis Ford is the best!
Gordie Johnson at Avis Ford is the best!!! I told him what I wanted and he delivered!!!! He got me a great vehicle and an even better deal!!!! I will always come back to Gordie & Avis because they always put the customer first!!!!
Gordie Johnson at Avis Ford is the best!
Gordie Johnson at Avis Ford is the best!!! I told him what I wanted and he delivered!!!! He got me a great vehicle and an even better deal!!!! I will always come back to Gordie & Avis because they always put the customer first!!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear such amazing feedback about Gordie and your experience at Avis Ford, Margaret! It's our goal to provide exceptional service and finding out we've exceeded your expectations is incredibly rewarding. Gordie is a valued member of our team, and we're proud of his dedication to our customers. Thank you for choosing Avis Ford!
Lou Marchesi was the Tip of the spear regarding total
Lou Marchesi was the Tip of the spear regarding total commitment to the customer!!! HIGHLY recommend him and the Avis ford team for a totally AWESOME car buying experience 💪
Lou Marchesi was the Tip of the spear regarding total
Lou Marchesi was the Tip of the spear regarding total commitment to the customer!!! HIGHLY recommend him and the Avis ford team for a totally AWESOME car buying experience 💪
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brian, thank you so much for your glowing review of your experience purchasing from Lou Marchesi! Lou is an important member of our team, I'll be sure to pass along your kind words. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Avis is a family friendly dealership that offers
Avis is a family friendly dealership that offers exceptional customer service. Everyone is quite friendly and helpful from the showroom to the service area.
Avis is a family friendly dealership that offers
Avis is a family friendly dealership that offers exceptional customer service. Everyone is quite friendly and helpful from the showroom to the service area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Val, Your recommendation of Stan and the team means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
My Sales person was very knowledgeable and helpful at
My Sales person was very knowledgeable and helpful at finding me a vehicle that I can afford and helping me pick out the color (green) that I like. It was like she knew me and she knew what I wanted. Great job!!!
My Sales person was very knowledgeable and helpful at
My Sales person was very knowledgeable and helpful at finding me a vehicle that I can afford and helping me pick out the color (green) that I like. It was like she knew me and she knew what I wanted. Great job!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review Robert! We're thrilled to hear that your sales person was able to find the perfect vehicle for you. It's our goal to provide personalized service and help each customer find the car that best suits their needs. We appreciate your business and hope you enjoy your new green Ford Edge!
Excellent dealership, Great salespeople, polite and
Excellent dealership, Great salespeople, polite and caring and I won’t get another vehicle anywhere else!
Excellent dealership, Great salespeople, polite and
Excellent dealership, Great salespeople, polite and caring and I won’t get another vehicle anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our dealership. Our team strives to provide excellent customer service, and it's rewarding to know that we've met your expectations. We appreciate your business and look forward to serving you in the future!
Great service working with Lou Marchesi at Avis Ford for
Great service working with Lou Marchesi at Avis Ford for several years now. Thanks for your help!
Great service working with Lou Marchesi at Avis Ford for
Great service working with Lou Marchesi at Avis Ford for several years now. Thanks for your help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about Lou Marchesi and Avis Ford! We're thrilled to hear that you've been a satisfied customer for several years. It's our pleasure to serve you, and we appreciate your continued business. We look forward to assisting you with your future automotive needs.