Reviews
Edge Service
Everyone was very helpful and friendly. I will definitely recommend Avis Ford for service of their vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wilfred, your comments keep us motivated and working hard for all our guests! The team will be happy to hear that we've earned your recommendation! Safe travels!
NEVER GOING BACK TO AVIS FORD EVER
I had 4 issues resulting from my last visit at Avis Ford that supposedly the mgr would contact me to discuss of which I did not get a call as of yet. I called again and didn't receive a call back as well. 1st my vehicle was in service for 2wks for a problem that ended up being something that has constantly occurred with these vehicles over the last year I guess. 2nd - the loaner car I was given after the 2nd day of learning they could'nt figure out what was wrong smelled of an order I can't describe, I had to immediately go to nearby Meijer to buy febreze and spray 3xs at the store, stand out of the car for 10 minutes then sprayed twice again at home for overnight which then the smell finally went away. I Picked my vehicle up after the 2 week period and it had ZERO (0) miles to empty although I had at least 1/4 tank when i dropped it off. I also paid for tire rotation which did not happen and I had to come back the next day to have done, rearranging my work schedule. Lastly I asked if an alignment had been done due to the work performed and was told yes - I think or it didn't need it which it does, as of now my vehicle sounds like its falling apart underneath. I've patronized Avis Ford on several occasions (sales,body shop, quick lane, service etc) by which Avis making several thousands of dollars via the patronage which, I didn't have to do because it's actually literally another dealer less than 10 minutes from my home. So to not get a call back even after I sent all the above statements to someone supposedly in management to me is totally disrespectful.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mr. Slappey, Thank you for your feedback. I have spoken to your Service Adviser and our Service Manager about your visit. I understand the Service Manager, John Thurwachter tried to reach you today but left a message. We would like to find out what the issue is with the reoccurring rattle under your vehicle. We were very sorry to hear about the state of the rental vehicle you drove during your service visit. We wish we would have known when you first starting driving the rental or after your repair order was completed. When you have a convenient moment, if you could please reach back out to John, we would like to make it right.
Ford Escape
This vehicle is larger than it looks. Better than I thought...Love it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Monica, Thank you for the feedback! We're glad you're enjoying the Escape, happy driving!
Anna Himelhoch
My sales person,Michael has and continues to be most helpful. Love my Fusion!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anna, Thank you for your kind words. We are so glad you are still enjoying your Fusion and that Mike has been able to take care of you. Please let us know if there is anything else we can do for you. Happy driving!
Customer
Fast and friendly service, with little to no wait.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Esau, I'm glad that your last service appointment exceeded your expectations. Thank you for your review!
Ford Explore
Leon Stoudmeir was a excelllen car salesman. I would recommend him to everyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Latia, Thank you for your feedback! We pride ourselves on providing great service to all of our customers, and Leon is certainly an asset to our team. We'll be sure to share your kind words with him. It's always nice to get positive reviews from our customers. Happy driving in your new Explorer!
Explorer
Very accommodating. Fast and easy service to process paperwork.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Ford 5 hundred
My experience all good. I brought my Ford Five Hundred for tune up which thst was done . The technician checked for other problems. I was notified I agreed for the repairs, I was getting ready to travel for the holidays. Mr car is running perfect. Thank you Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Tymeeka Dixon
I was going for a oil change and my experience was good employees always friendly
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tymeeka, Thank you for the feedback! We're so glad the Quick Lane team was able to meet your needs. Please let us know if there is anything else we can do for you in the future!
Ms Young
My experience was fantastic! Working with Dave Garcia was awesome because he is professional, courteous, and genuine. Thank you Dave!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!