Reviews
Excellent customer service on my Cadillac XT5
Marty is an excellent service rep! I was able to schedule my service appointment to my satisfaction; I was able to wait while my vehicle was being serviced; my service rep was very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Tire repaired. Nice waiting room.
My front tires were loosing air. I brought the car in and they found a nail in the right front tire. They removed the nail and patched the tire. They couldn't find anything wrong with the left front tire. Since the repair the tires are no longer loosing air. The waiting room was clean and had nice refreshments. The repair was completed in a reasonable amount of time. The price was reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't tell you enough how much we appreciate our service team. They do a fantastic job and we're very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future!
Warranty Repair Work
Great Service and friendly staff. My repair was scheduled and a car ready for my use during the repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent!
Review
Customer service was very helpful. Came in looking for a used vehicle - not really sure what kind - but salesman was very willing to show us any vehicle we were interested in. Test drove a couple of cars. Decided on a new vehicle. Negotiating a final purchase price was a little uncomfortable simply because I wanted to pay less (of course) and talking money isn't easy in any situation but feel got a good deal. Made for a long day (probably in part because wasn't sure what type of vehicle wanted) so was pretty tired after it all and took kind of a crash course in the features of the automobile that were new to me. However, salesman indicated could stop back at any time with questions - which am sure I will take advantage of!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent!
Horrible customer service
If they choose to use "Husker" in the name, then Husker Auto is the "Bill Callahan" of Nebraska Auto Dealers. They're incompetent and couldn't care less about you after they have a signed contract. The service department is exceptionally poor.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It sounds like your visit here did not live up to your expectations—which is not what we like to hear. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact Terry Zimmerman at (402)-858-9240 to discuss what we can do to help.
Retired Military
Marty Upton excellent Service Manager! Professional very helpful always customer friendly. He is an asset to Husker Auto. My XT5 is not running as I had wished. Still having problems With how it operates.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Oil change and tire rotation.
The services were performed and my car was ready within my time frame. Also, a preventative maintenance was suggested by the service person, and performed within my time frame.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Miss Sue Thomas
They did what they said they would do. Each person I talked with explained what needed to be done and how long it would take which all was what happened.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer service is our #1 priority and we thank you for recognizing our efforts!
Oil change, service
I thoroughly appreciate working with Marty Upton. He is very professional and looks out for my best interests on price and what is due on my vehicle. I have brought it to Husker since new. Great service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that Marty made your visit with us fantastic! Thank you for your positive review!
Service Department's Marty Upton is the best!
Marty Upton knows how to work with people - he listens, he knows his stuff, and is patient with customers. He is ready for you when you arrive and delivers the completed service when promised. I think highly of the service department because of him. For me - the sales department is a horse of different color.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!