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Ford Of Englewood

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sal A Englewood

Had the best experience in this dealer, was helped by Sal A had the best customer support. Answered all my questions, helped me pick the perfect car for me and helped my decision be a lot easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Estefany, thank you for taking the time to leave us your response to Sal's outstanding customer service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

2020 Explorer ST

Sales representative (Jim) was not aggressive as some dealers are and Sal the financial manager was accommodating. with the purchase over all. The only thing is they didn't advise me of an upcoming incentive. Only the incentive available within my purchase date. I may have waited for the newest incentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service of my Ford Escape.

I received excellent service. Rolando is the greatest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Englewood, Inc.! We hope to be of service to you again! Take care!

Ford of Englewood

One of the few honest dealers. Straightforward and reliable service. No bait and switch , and other unscrupulous practices. Great car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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OOOOO

The usually excellent customer service at Ford of Englewood was missing during my recent simple oil and filter change. Although I arrived on time for my scheduled 8:00 service, it took more than 2 hours before my car was ready to go. What annoyed me was that customers who arrived after I did, were able to leave before I did. Service manager du jour Rolando, although outwardly pleasant, was too glib with his attitude when I expressed my annoyance. (Any answers that I give below are based SOLELY on my recent experience and not on my overall faith in this dealership.)

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

The dealership was very helpful and friendly during the purchase. The truck is still very new and the only service that I have needed so far has been an oil change, so I can't say too much about the service department other than they were friendly and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Ford always handle my car repairs/services promptly and efficiently, with the least cost to me. Staff is always friendly and considerate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Neal, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

fusion recall

easy to make appointment, service department was friendly and knowledgeable and called as soon as repair was done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A friendly dealership

They were quite attentive to my needs and flexible enough to accommodate my requests.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Reliable and safe

This Ford team all are there to accommodate you, you leave feeling like you are valued, respected and cared for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sultana, thank you so much for your positive comments about our team! It's great to hear we could take care of you; we?re always happy to help if anything else comes up. Have a wonderful day!