Riverdale Chrysler Jeep Dodge Ram

I have purchased many vehicles, new and used in my 30 years of driving and have never had an experience as awful as what my husband and I are going through right now with this dealership. On Thursday, July 30th we set an appointment and went into this dealership to inquire about a van we had seen advertised online. We took it for a quick test drive (literally two blocks up, two blocks back), but because we had done research for cars online and were concerned about shopping during COVID, we decided to move forward with buying the van. The first red flag should have been when salesperson, George, had us change our insurance from our trade-in to the van, without us signing any paperwork or knowing what our monthly payments would be yet. The financing guy was the best part of our experience, as we pushed for a lower interest rate he looked around and managed to secure a good rate with reputable lender. But of course the fact that our credit is not horrible didn't hurt. The air conditioner needed servicing and the power doors, so they told us to come back the following morning to pick up the van, so we had to drive our now uninsured trade-in home. As it was just for overnight we agreed. The next morning our 9 year old son got up and dressed to go with us to pick up our new car. However, the next day there is a problem getting the title of car, and the next, and then Tuesday a storm hits the city, trees are falling everywhere, and we were becoming very nervous about driving our uninsured trade-in vehicle. Besides we were buying a van to road trip to South Carolina for an appointment and to tend to our second home there. On Friday, August 7th, 9 days after our purchase, we were told by the manager Shane to go rent a van and the dealership would reimburse us for the rental. He suggested an enterprise up the street, but they had no rentals left that day so we had to travel to another location, rented a Chrysler Voyager as it is almost equivalent to the Pacifica. We were told the car would be ready for pick-up when we returned on August 17th and if not they would cover the rental for however long was needed until the car could be delivered. Guess what?! Yep, when we got back they still don't have the title, we had to change from the van to a more affordable rental because we have yet to be reimbursed anything and our money is quickly running out, our credit is taking a huge hit and the dealership tells us they don't have a loaner we could use which would be free for all of us. Shane continues to pass the buck to PNC Bank saying they are waiting on some release to obtain the title from Florida DMV and that they call everyday. Maybe if calling hasn't been working for 30 DAYS it might be time to try something else. What's the definition of insanity again? We have submitted the receipt for the first rental, over $2,200, we were told at the time by Shane that we would be reimbursed in 3-5 business days, which at least could help us continue to pay for our current rental. But when we called on the fifth business day, guess what?! Now they can't reimburse us for ANY of our car rentals until the car is delivered. So naturally my next question is what date will the car be delivered? Of course, they don't know. So my husband and I are supposed to have an unlimited supply of money for car rentals until this place gets it together? They had no issue rushing me to change our insurance, take our $7,000 down payment and our trade-in and OH! they never gave us our license plate off our trade-in and keep saying they'll get it for us, but just like our car we haven't gotten it yet. It's like living in a never-ending nightmare. We are at a complete loss and are not sure where to turn next. We've even called corporate four times, and they say they do not get involved in sales, only repairs and warranties. My husband suffers from high blood pressure and we can only imagine the type of damage this stress could be putting on our health. We wish we had never stepped foot in this place. Wish I could give zero stars honestly.

Great experience!!! No hassles at all and a pleasure to deal with from start to finish.. Will definitely be going back for my next purchase

excellete service, excellete personal, Help to have a good purchase, they give you many alternatives ☑️You want to buy a good car I recommend them.

Albert’s professionalism and attention was well appreciated. Riverdale jeep is the place to go they also have good service in a timely manner. Thanks Riverdale

Excellent customer service, it was a pleasure doing business with them. Very clean and nice environment and employees very nice, I would definitely recommend this dealer.

Una reparacion que me podrian entregar el carro el mismo dia me lo entregaron el dia siguiente y me cobran 800 y pico por un cable quemado, eso es un abuso, eso es problemas de factoria, y uno de los cristales cuando le pongo seguridad para que nadie lo abra, se abren

I'll start with three words. SCAM, SCAM, SCAM. I was searching cars.com and found a listing at Riverdale Chrysler Jeep Dodge for a 2017 Compass well priced with low mileage (see photo of listing). I filled out the form and received a call from "Britney" to schedule an appointment. Before doing so, I went over the details of the car with her, the mileage, the vin number, etc. She told me the the car was there and asked when I could come in to test drive it. We made an appointment for later in the day at 6:45pm. My wife and I drove 40 minutes to get there. When we arrived no one seemed to know who "Britney" was but we were put with a salesperson and told her which car we were interested in and showed her the car on cars.com. She leaves to talk to the manager and comes back and says "I have good news, the car will be here in a few days but while you are here now let me show you what we do have". It's like a line from the worst movie about car sales ever. I sort of felt sorry for the poor sales girl who knows they're scamming to get you in the door and was trained to say just those words by the management team. So we get up to leave and as we are walking away she actually grabs me by the shoulder to try to keep us in the store. "Wait, please let me have my manager talk to you". There's that movie again. As an aside, the place is so filthy you can't touch anything and as we are in the middle of the Covid pandemic, almost nobody was wearing a mask. The manager wasn't, the sales people weren't and while our salesperson did wear one I can only assume it was because my wife and I were. In summation...if you feel like amusing yourself by being the star of a car sales movie from xxxx go visit them and have some fun. Waste their time like they do yours. If not...stay far, far away.

Here is the truth it you want to overpay for a car then go here. Remember when negotiating price don’t negotiate based on what you can afford to pay per month. Stick the sticker price then calculate your monthly payments. I know several people who have gone here and based on what they financed they will end up paying almost twice the value of the car. Go anyplace else. Don’t give them you’re money.

Horrible place of so called business. This place is the epitome of the negative review of car dealerships. Yes, they smile and greet you ... then bend you over! Brought in my car in June for engine trouble. Was told about a week. Picked up the car in September!!! No communication, no potential car to use while inconvenienced. Okay so I bring again for tire rotation... they didn’t tighten numerous nuts on my tires, as disclosed by the cashier. How I knew that was true, I nearly crashed on the highway because of the wobbly tires. So here I am for a turn signal light and spray nozzle. You can’t make this up, had to return...again because the light was never changed and the nozzle just doesn’t work. Do yourself a favor and stay away or be prepared to have your life on the line after leaving here from have service done!!

I gave it a 1 star because I don't have the option of giving it a 0. There's so many things shady with this place I don't even know where to begin. The reviews below are all correct. Remy just wants to sell you jewelry while you're trying to buy a car all while not practicing proper social distancing with his mask off. Highly unprofessional.He was very insistent on a leasing option when it was made very clear that we didn't want to go that route. That made me feel as if he just cared about his sale not really me as a client. I'm pretty sure he ran my credit as well which is unsettling as he claimed he didn't. Also it seems like you get different treatment if you are a man since I was told something differently when I called versus when my brother called. I spoke to Shane and it seemed that this wasn't the first time he received a similar call and I could tell by his tone. It must be annoying to receive the same call daily and not being able to reduce the complaints although it's rather simple. He was defending his staff when clearly they are not fit to work there. He offered to help find something for me but never heard back and I know I probably won't. Honestly, I don't care to work with them and I can get a better deal and better service elsewhere. This place is a waste of time.