Reviews
Great service
The representative answered all questions...took care of all needs...was patient...I left with the Jeep I wanted in a timely manner, without any stress. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
3 hour drive for nothing
My husband and I were interested in a bmw they had for sale. After speaking to the salesman and being told everything on the car worked and it had been through their service department we decided to make the 3 hour trek from vermont ready to buy. On the way down we left 2 messages with 2 different people to have a couple other questions answered never to receive a call back. Upon arrival we were taken on a very brief test drive (literally around the block) only to learn NOTHING on the car worked. No ac, the radio that was advertised as premium only had one working speaker, the car had not been detailed at all and the list goes on. Do not waste your time! They will lie to get you in the door.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm discouraged to hear of your negative experience at our dealership. Our main priority is to provide excellent customer service, and that includes taking the time to explain all parts of your contract. You left our dealership with disapproval overshadowing your experience. I would like to apologize for any unanswered questions that still remain and any miscommunication between our staff members. So that I may be able to better understand the situation at hand, please contact me at your convenience. I would like to do whatever possible to help regain your trust in our dealership. Sincerely, Bobby Albert General Manager bobby@riverdalechryslerjeep.com
Excellent service
The salesperson yolanda was very helpful. She immediately assisted me upon entering the store. She also answered all my questions and concerns. She handle the paperwork expeditiously and I received my new vehicle with less wait time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
I liked that the service depart. Understand and did everything I need for fix my car.When I came he took care of everything.very professionel. And fast.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service riverdale jeep
The mechanics and service managers are very knowledgeable, compared to other service centers the turn around time is great and I feel like they address the issues that I point out as well as go above and beyond looking for systematic problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Riverdale Jeep Chrysler
Friendly, helpful and knowledgable staff. Joe Szabo was great. His recommendations were right on point. I never felt pressured into anything the way I did when at other dealerships. MC Mike was also very helpful. He explained all of the features on the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy with our new Wrangler
Dominic Perez was great. He is not your typical salesman out to sell you anything for a commission. He listens and genuinely wants a customer to leave happy. He worked hard to get us our dream car...we wanted a Black Wrangler and he made it happen in less than a blink.of an eye. I would recommend anyone to see Dominic when looking for a car!! It was a pleasure Dominic - Thank you for all your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tanita, we appreciate you taking time to leave us a great review! We are pleased to Dominic did a great job in assisting you in your purchase. Thank you for your recommendation. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Bobby Albert General Manager bobby@riverdalechryslerjeep.com
I made the mistake of dropping off my car here for repairs.
The Service department doesn't return numerous calls I left with the receptionist.. They don't even call you with status of your car. Requested to speak to manager and was forwarded to a voicemail box full, that I couldn't leave a message. Finally, when I speak to a live manager, he tells me my was is ready for picked up after 4 days of having it. I missed 2 days of work, not having my car!!!!!!!!!!! DONT TAKE YOUR CAR TO THE RIVERDALE CHRYLER SERVICE DEPT......YOU WILL REGRET IT!!!!!!!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I want you to know that your feedback is greatly appreciated. At Riverdale Chrysler Jeep, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left our dealership feeling disappointed. If your experience was anything less than perfect, it needs to be resolved. I would like to speak with you about this issue so I can better understand it. I hope to hear from you soon. Sincerely, Bobby Albert General Manager bobby@riverdalechryslerjeep.com
ABSOLUTELY HORRIBLE - LIARS AND SCAM ARTISTS
THIS MUST BE THE WORST DEALERSHIP I HAVE EVER BEEN TOO. THE FINANCE MANAGER, JFK, IS A SCAM ARTIST. THE ADVERTISING ONLINE IS COMPLETELY FALSE. I AGREED TO PURCHASE A CAR FOR THE CASH SELLING PRICE OF $16,000, HOWEVER, THE LOAN THE FINANCE MANAGER SENT TO THE BANK STATED A SELLING CASH PRICE OF $21,900, WHICH INCREASED SALES TAX BY APPROX $500 AND INTEREST BY OVER $1000. IN TOTAL I WAS RIPPED OFF ALMOST $10,000. I WAS NEVER INFORMED OF THIS AT THE SIGNING. MAKE SURE YOU READ THE FINE PRINT BEFORE YOU SIGN BECAUSE THESE SCAM ARTISTS WILL LIE AND RIP YOU OFF. ABSOLUTELY DISQUSTING UNETHICAL PLACE!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I want you to know that your feedback is greatly appreciated. At Riverdale Chrysler Jeep, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left our dealership feeling disappointed. If your experience was anything less than perfect, it needs to be resolved. I would like to speak with you about this issue so I can better understand it. I hope to hear from you soon. Sincerely, Bobby Albert General Manager bobby@riverdalechryslerjeep.com
River dale chrysler
I feel at home when I go there...I've been a customer for a while..the service person is attentive,welcomes you with a smile,good morning,never rushing...very informative concerning your needs...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase