Benzel-Busch Motor Car

My vehicle was repaired through insurance after a collision, but the collision representative, Neil, completely disregarded most of the repairs I had specifically requested and used nearly $23,000 in insurance funds without my approval — the original estimate was around $15,000. The repair took two months longer than initially promised, and the car was returned to me with the coolant completely drained. I had to bring it back to the dealer due to a coolant issue, but I never received an apology. I originally wanted the car to be restored using the same parts I had before, but the dealership used the insurance funds to install different parts instead. As a result, the insurance company now refuses to replace them again. Even now, there are visible panel gaps and alignment issues in the repaired areas, but Neil insists it’s my problem and says I’ll have to pay again if I want them fixed. He smiles in person, but barely responds to emails or phone calls. I’ve driven this dealership’s vehicles for many years and have recommended it to many others — but I no longer feel comfortable doing so. Very disappointing experience.

Had bit unpleasant experience but overall good results and and 2nd visit was good . Forgot his name but help out much

Worst experience in my life for dealer like they are . Definitely would not recommend and will do some review on social platforms. Zero recommendations

Jieun is superior professional specialist for the most of Mercedes vehicles. She is very kind and explained to easy understand.

Raychel was amazing! I visited mostly to learn about the process to potentially get a car by December. She made it so easy to understand my options and ability to get the car that I got out of there with a car that same date. Without her amazing support I would not have bought a car that day.

We are long standing customers of Benzel Bush for the simple reason of amazing customer service and sales team. Sales Manager, Lou Gallo (sales) has always gone above and beyond for myself and my family. It is always a pleasure working with Lou.

I recently leased a Mercedes-Benz, and I couldn’t be happier with the experience. ㅓJieun was incredibly helpful, professional, and attentive throughout the entire process. They made everything smooth and stress-free, answering all my questions and ensuring I felt confident every step of the way. I truly appreciate their support and excellent service. If you're thinking about leasing a Mercedes, I highly recommend working with Jieun!!

Jieun was so professional and helpful looking for I wanted. She was patient and so knowledgeable and very pleasure to work with. This is my second purchase with her and so reliable. Highly recommend.

Jieun was awesome getting my wife and I in the Mercedes we've been looking for. Benzel-Busch has such an awesome inventory we flew in from Indiana to get the exact vehicle we wanted. Jieun took care of all the particulars over the phone and we weren't at the dealership longer than two hours to finalize the deal. We had a ball driving our new Mercedes back to Indiana.

What an excellent experience! We were treated so well that I will not forget the hospitality and professionalism exhibited by everyone there - especially Jieun Chun. This purchase was by far the easiest, quickest and most pleasant in all our car purchases. I would highly recommend Jieun and Benzel-Busch Mercedes to anyone in my circle of friends and family.