Stadium GM Superstore

Tried buying online, made offer and was never contacted. Two separate days. Not sure if they ever received offer? So I'm not sure who dropped the ball... cars.com or dealership.

Jim Halls did a terrific job. We owned a 2016 Equinox previously and were always treated well and efficiently.

Always enjoy my experiences at Stadium! Excellent sales man- Nick Sharpe! Couldnt have been nicer! Body shop - Paul- Treated me very well! Car repair... was perfect! I have always dealt with Stadium. Plan to return!!

My husband came in and leased a 2 year vehicle while the lease was simple and we enjoyed leasing and was thinking of leasing again we found out about the... end of lease restocking fee when we mentioned we couldn't find another vehicle in our price range or liking . my husband did not remember being told about this fee we were told it was on our contract we looked and it is on there in a very small spot without a place for a customer to initial to make sure they are aware of it. this is the reason we just decided to stop looking for another lease this fee can be up to 500.00 for the vehicle we leased who knows what the others are. sorry we wont be back your salesmen need to make sure the customer understands the end of lease terms and fees

I have been lied to on several occasions have sent several emails and calls to no resolve. Now my truck is at another dealership due to the fact that their... service manager is inadequate to do his job. Don't believe anything they say because it's a dealership full of con artist. Never in my life have I seen so many people tring so hard to make your buying and service experience one you wish you didn't endure.

Looked at a used Envoy XUV which was priced reasonably but for good reason. Most of the key systems were out of working order (liftgate, key fob, tailgate,... roof, radio screen). No worries, it’s a used car and it happens however I recontacted the salesman about another suv on the lot and got no response. I ended up purchasing a new GMC Terrain elsewhere. Farther away but more engaged. Your facility and lot was very nice tho. Kudos on that

I should have asked more questions. But I’m a long time customer. I didn’t think the dealership would let a salesman screw me. They dumped a bad Escalade... on me. Moreover, their solution is for me to buy another vehicle. Save yourself, drive to Cleveland. And if Alan Bott works for the dealership, run away!! He is a con man. Willing to lie and mislead is not what modern car sales should be when internet purchases are the mechanism. I searched the Internet and this dealership handed me to a cheater, a liar, to dump a bad truck. They let it happen. A $40k screw job!!

Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was interested... in. I followed up with a phone call on Wednesday, August 15, 2018 and spoke with Fred Russo, We discussed the vehicle I was inquiring about on Thursday, Friday, Saturday and this morning, with phone calls and texts. I was receiving required information about the vehicle and purchase and was negotiating in good faith. I made an offer on Saturday and said I would give a $1,000.00 deposit on Monday. Fred followed up with a counter-offer Monday morning and I said we could meet in the middle and I was ready to give him a deposit at that point. Fred even texted me the service invoices of work recently completed and texted me letting me know that the two (2) Front tires were recently replaced. After our last correspondence, I did not hear from him for approximately three (3) Hours and when I finally received a response from him, he said he would let me know tomorrow as there was a deal written on the vehicle with a deposit. Needless to say I was shocked, as stated previously I was negotiating in good faith and was going to give him a deposit on the vehicle. I called Fred and spoke to him and was confused on how the vehicle could be sold, when I was working with him. He said he could write an “alternate deal”, whereas if the first deal did not go through, he would contact me letting me know. I told him I was treated poorly regarding this deal, was intentionally ignored and was disappointed in how he handled it. I am truly disheartened in how poorly I was treated by Stadium GM on my attempted purchase of this vehicle. I am taken aback by the treatment of Stadium GM toward their customers, especially when I tried to pay a deposit twice. I feel I was treated unfairly and disrespectful when all I was trying to do was spend my hard earned money on a vehicle I was interested in. I am hoping that Stadium GM does not treat all their customers in this manner and they would do what is needed to earn their customers trust and business back.

Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was interested... in. I followed up with a phone call on Wednesday, August 15, 2018 and spoke with Fred Russo, We discussed the vehicle I was inquiring about on Thursday, Friday, Saturday and this morning, with phone calls and texts. I was receiving required information about the vehicle and purchase and was negotiating in good faith. I made an offer on Saturday and said I would give a $1,000.00 deposit on Monday. Fred followed up with a counter-offer Monday morning and I said we could meet in the middle and I was ready to give him a deposit at that point. Fred even texted me the service invoices of work recently completed and texted me letting me know that the two (2) Front tires were recently replaced. After our last correspondence, I did not hear from him for approximately three (3) Hours and when I finally received a response from him, he said he would let me know tomorrow as there was a deal written on the vehicle with a deposit. Needless to say I was shocked, as stated previously I was negotiating in good faith and was going to give him a deposit on the vehicle. I called Fred and spoke to him and was confused on how the vehicle could be sold, when I was working with him. He said he could write an “alternate deal”, whereas if the first deal did not go through, he would contact me letting me know. I told him I was treated poorly regarding this deal, was intentionally ignored and was disappointed in how he handled it. I am truly disheartened in how poorly I was treated by Stadium GM on my attempted purchase of this vehicle. I am taken aback by the treatment of Stadium GM toward their customers, especially when I tried to pay a deposit twice. I feel I was treated unfairly and disrespectful when all I was trying to do was spend my hard earned money on a vehicle I was interested in. I am hoping that Stadium GM does not treat all their customers in this manner and they would do what is needed to earn their customers trust and business back.

Since one star is the lowest that is what I will rate. Obviously reviews are all opinionated and go off each persons experience but I prayerfully encourage... people who read reviews, don't touch this place with a ten foot pole. I won't even go into extreme detail but first off you put a vehicle on the lot that's not mechanically cleared. They tell you "oh the vehicle was cleared and checked before it hit the lot" okay so if that's the case you knew this vehicle had problems and put it out there anyway??.. Or are you lying about having it checked..?? Which one.. That's something I would expect to hear from a used car lot by the name of honest bobs sales not from a big time dealer... The vehicle had tires that were almost completely bald still put on the lot as well as a issue with the exhaust where previous owner did some very ridiculous that can't even be explained. They even put the vehicle on the lot with a broken mirror, that's something you expect at honest bobs used but not abused car sales not of a dealership of this caliber. It's so much more I could include: my direct salesman before I even looked at vehicle gave me a price, next day family members go down notice the problems as mentioned above and get told the price, go back the following day and for them to repair the issues now you want that price plus taxes even though that's not what was discussed initially. After going back and forth, they call and offer a counter all for me to find out later that somebody put a deposit on the vehicle and I've been talking to you all morning. That person just didn't walk off the street and stay in the dealer for 2 mins, what did you waste my time for calling me and telling the price I need to pay out of pocket for?? Again I prayerfully encourage anybody stay away from this place there are other dealerships that at least won't put a vehicle on the lot like this expect customers to pay the price, but then again they will find somebody who doesn't know about cars and they will pay full price and fees not knowing what they got into.