Reviews
I met Zach on a Saturday approximately 25 minutes before closing. I had just stopped in to see the inside of a Subaru Crosstrek in person. I told Zach the criteria in which I wanted in a car. I had a VERY tight budget. He did a search and found some options for me. Although he did explain leases very well to me, my husband & I were not interested in a lease at all. However, with Zach's pitch, I strongly considered it. We found the exact car with all the features I wanted. There was absolutely NO PRESSURE. I wanted the weekend to think about the purchase. I went back on Monday and proceeded with the purchase. It was the best car buying experience I have ever had out of the 9 car buying experiences I have had in my life.
I met Zach on a Saturday approximately 25 minutes before closing. I had just stopped in to see the inside of a Subaru Crosstrek in person. I told Zach the criteria in which I wanted in a car. I had a VERY tight budget. He did a search and found some options for me. Although he did explain leases very well to me, my husband & I were not interested in a lease at all. However, with Zach's pitch, I strongly considered it. We found the exact car with all the features I wanted. There was absolutely NO PRESSURE. I wanted the weekend to think about the purchase. I went back on Monday and proceeded with the purchase. It was the best car buying experience I have ever had out of the 9 car buying experiences I have had in my life.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very straight forward and easy process Very happy with my vehicle purchase over all Excellent business
Very straight forward and easy process Very happy with my vehicle purchase over all Excellent business
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The service department at W&L has been the only place I have serviced my Ascent since I bought it from there in 2022 and up until this last service, they were phenomenal. I was told my car would not pass inspection due to my passenger window being cracked and had been cracked since 2 weeks after I bought it. My car had been inspected and passed there the last 3 years. I even spoke to the parts manager when I returned for my car and he said there wasn't anything he could do about it. That will be my last visit to W&L Subaru in Northumberland due to this experience.
The service department at W&L has been the only place I have serviced my Ascent since I bought it from there in 2022 and up until this last service, they were phenomenal. I was told my car would not pass inspection due to my passenger window being cracked and had been cracked since 2 weeks after I bought it. My car had been inspected and passed there the last 3 years. I even spoke to the parts manager when I returned for my car and he said there wasn't anything he could do about it. That will be my last visit to W&L Subaru in Northumberland due to this experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
the only people that were nice or had any sympathy about me having car issues was the young guy that was standing outside when i arrived to the service doors and the service manager that i spoke to over the phone.
the only people that were nice or had any sympathy about me having car issues was the young guy that was standing outside when i arrived to the service doors and the service manager that i spoke to over the phone.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Timely , thorough, courteous We were greeted on arrival and the service was excellent Thanks!
Timely , thorough, courteous We were greeted on arrival and the service was excellent Thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank W&L Subaru for helping me purchase a 2026 Subaru Outback. I had a great experience with whole process of purchasing vehicle at your dealership. Starting with Dutch, online staff, I got his response and call back within 5 minutes from my online request. He gave the details of cars that I was interested in and very fair prices. I made an appointment and decided to drive two hours to W&L Subaru two days late. There I met Dale, Sales Representative. Dale is very patient and kind with me, and let me drive different models and trims of Subaru cars. He kindly answered all of my questions in a very honest and direct way. After I decided to purchase 2026 Subaru Outback, Dale kindly guided me through the purchasing paper work and process. Then I met Colby, the Financial Manager, he kindly guided me through purchase terms and warranty. In addition, I got some very good advice and tips from him. The whole process is very efficient and smooth in addition to very good price and a good 2026 Subaru Outback! I feel that I was rewarded by driving two hours to W&L Subaru. It is totally worth it! I will do it again if I need to purchase Subaru car in future. I would like to thank Dutch, Dale and Colby for their kind helps, It is my great pleasure working with all of you!
I would like to thank W&L Subaru for helping me purchase a 2026 Subaru Outback. I had a great experience with whole process of purchasing vehicle at your dealership. Starting with Dutch, online staff, I got his response and call back within 5 minutes from my online request. He gave the details of cars that I was interested in and very fair prices. I made an appointment and decided to drive two hours to W&L Subaru two days late. There I met Dale, Sales Representative. Dale is very patient and kind with me, and let me drive different models and trims of Subaru cars. He kindly answered all of my questions in a very honest and direct way. After I decided to purchase 2026 Subaru Outback, Dale kindly guided me through the purchasing paper work and process. Then I met Colby, the Financial Manager, he kindly guided me through purchase terms and warranty. In addition, I got some very good advice and tips from him. The whole process is very efficient and smooth in addition to very good price and a good 2026 Subaru Outback! I feel that I was rewarded by driving two hours to W&L Subaru. It is totally worth it! I will do it again if I need to purchase Subaru car in future. I would like to thank Dutch, Dale and Colby for their kind helps, It is my great pleasure working with all of you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
W&L Subaru dealership I give them a five star rating. Their staff is courteous and very helpful my salesman. Ryan Swink gave me a great deal on my new Subaru and this dealership does so much for the community great place to buy a car. I recommend everyone to go there
W&L Subaru dealership I give them a five star rating. Their staff is courteous and very helpful my salesman. Ryan Swink gave me a great deal on my new Subaru and this dealership does so much for the community great place to buy a car. I recommend everyone to go there
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly sales people, skilled service staff, reliable vehicles. Reasonable trade in, good selection, many finance options.
Friendly sales people, skilled service staff, reliable vehicles. Reasonable trade in, good selection, many finance options.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Always great service and a good experience. Staff is informative and kind. Would recommend to anyone!
Always great service and a good experience. Staff is informative and kind. Would recommend to anyone!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They went above and beyond with customer service I didn't have a current insurance card and they contacted our insurance company to get the current card
They went above and beyond with customer service I didn't have a current insurance card and they contacted our insurance company to get the current card
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair