Reviews
I am completely delighted with my new Outback!
I am completely delighted with my new Outback! It feels like Subaru got it all right. My salesman explained all the features and operation. The sale was very easy. Hats off to the whole crew at W&L Subaru!
I am completely delighted with my new Outback!
I am completely delighted with my new Outback! It feels like Subaru got it all right. My salesman explained all the features and operation. The sale was very easy. Hats off to the whole crew at W&L Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience ever purchasing a vehicle.
Best experience ever purchasing a vehicle. No pressure, no hard sales pitch, easy, prompt communication. Customer service is a huge deal to me. I considered purchasing within a hundred mile range and after a couple of temps of seeing vehicles that were supposed to be available that weren't, it sold me on everything that W and L had to offer, the vehicle, the sales staff, the service. This is our second vehicle from w&l and it won't be our last.
Best experience ever purchasing a vehicle.
Best experience ever purchasing a vehicle. No pressure, no hard sales pitch, easy, prompt communication. Customer service is a huge deal to me. I considered purchasing within a hundred mile range and after a couple of temps of seeing vehicles that were supposed to be available that weren't, it sold me on everything that W and L had to offer, the vehicle, the sales staff, the service. This is our second vehicle from w&l and it won't be our last.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review your purchase experience! We are very pleased that you enjoyed our easy no-hassle sales environment! If you need anything at all just let us know! Thanks again!
Very professional, explained and included customer in
Very professional, explained and included customer in decision making of needed maintenance of vehicle. Service department has always been great! Thank you!
Very professional, explained and included customer in
Very professional, explained and included customer in decision making of needed maintenance of vehicle. Service department has always been great! Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
I had fantastic experience dealing with W&L Subaru.
I had fantastic experience dealing with W&L Subaru. From the initial inquiry, questions about the vehicle, and pricing, Rob L. was great. Then when it came time to go to the dealership and buy the car, Christian P. took care of the rest. Both of them were professional and very easy to deal with. One of my best experiences buying a car to be honest. Lastly, Dan in finance made that process painless. Very pleased with W&L, would go there again. Thank Again, Chris
I had fantastic experience dealing with W&L Subaru.
I had fantastic experience dealing with W&L Subaru. From the initial inquiry, questions about the vehicle, and pricing, Rob L. was great. Then when it came time to go to the dealership and buy the car, Christian P. took care of the rest. Both of them were professional and very easy to deal with. One of my best experiences buying a car to be honest. Lastly, Dan in finance made that process painless. Very pleased with W&L, would go there again. Thank Again, Chris
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris, thank you so much for your business! It was our pleasure helping you with your purchase! If you need anything else just let us know!
It was a quick purchase with none of the typical
It was a quick purchase with none of the typical haranguing that I've gotten at other places. The price differed from what I was quoted in an online chat, but that's how it goes sometimes.
It was a quick purchase with none of the typical
It was a quick purchase with none of the typical haranguing that I've gotten at other places. The price differed from what I was quoted in an online chat, but that's how it goes sometimes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mark!
Brand new car with multiple issues.
Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car
Brand new car with multiple issues.
Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. We sympathize with your frustration and we are sorry your new car has had these issues. Excellent communication is something we strive for, and we apologize if we missed the mark with your service visits. We appreciate your patience, and if there is anything else we can do for you just let us know. Thanks again, and have a great day.
After purchasing numerous Subaru's thru Alexander Subaru
After purchasing numerous Subaru's thru Alexander Subaru it became a trend of getting every penny out of buyer's. This was my first purchase with W&L Subaru who gave me a great offer trading from my 2023 O/B Wilderness to a 2024 O/B Wilderness. The sales experience was a very family relaxed environment. I cannot say enough of the treatment I received from both sales & service.
After purchasing numerous Subaru's thru Alexander Subaru
After purchasing numerous Subaru's thru Alexander Subaru it became a trend of getting every penny out of buyer's. This was my first purchase with W&L Subaru who gave me a great offer trading from my 2023 O/B Wilderness to a 2024 O/B Wilderness. The sales experience was a very family relaxed environment. I cannot say enough of the treatment I received from both sales & service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! It was our pleasure helping you with your purchase! If you need anything else, just let us know!
This is my 4th Subaru purchase & I have to say that Andy
This is my 4th Subaru purchase & I have to say that Andy Long & his staff were fantastic to deal with. From the folks at the front desk, to the Sales rep (Chad Koch), to Financing (Colby Coxe) & finally Frankie, who was fantastic on explaining all the new technology! They were all very courteous, informative & patient as I was making my final decision!
This is my 4th Subaru purchase & I have to say that Andy
This is my 4th Subaru purchase & I have to say that Andy Long & his staff were fantastic to deal with. From the folks at the front desk, to the Sales rep (Chad Koch), to Financing (Colby Coxe) & finally Frankie, who was fantastic on explaining all the new technology! They were all very courteous, informative & patient as I was making my final decision!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your review! It was our pleasure helping you!
Great customer service and follow up on findings during
Great customer service and follow up on findings during routine service and having a loaner.
Great customer service and follow up on findings during
Great customer service and follow up on findings during routine service and having a loaner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much!
The staff is very knowledgeable & friendly.
The staff is very knowledgeable & friendly. Cirt did a great job at answering all my questions. I am very satisfied with my experience so far.
The staff is very knowledgeable & friendly.
The staff is very knowledgeable & friendly. Cirt did a great job at answering all my questions. I am very satisfied with my experience so far.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star ratings!