Reviews
Gabriel was a pleasure to work with and made the process
Gabriel was a pleasure to work with and made the process very quick and easy. I’m very happy with my purchase
Gabriel was a pleasure to work with and made the process
Gabriel was a pleasure to work with and made the process very quick and easy. I’m very happy with my purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gabriel was a pleasure to work with and made the process
Gabriel was a pleasure to work with and made the process very quick and easy. I’m very happy with my purchase.
Gabriel was a pleasure to work with and made the process
Gabriel was a pleasure to work with and made the process very quick and easy. I’m very happy with my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Saleman Hector Colon was a very good salesperson.
Saleman Hector Colon was a very good salesperson. He was overruled by his boss. Management was not was appreciative of us as customers. They added hiddedn fees past the listing price and said this is how the industry works now. They had a take it or leave it attitude. He said they will sell this car tomorrow it did not matter if we purchased today or not. We were under a time crunch to get a car so we purchased it, but I will never go back. This is what highway dealerships do and I should have realized this ahead of time. I will not get this car serviced there. They have taken too much of my money already. I will drive further to another dealer to get service.
Saleman Hector Colon was a very good salesperson.
Saleman Hector Colon was a very good salesperson. He was overruled by his boss. Management was not was appreciative of us as customers. They added hiddedn fees past the listing price and said this is how the industry works now. They had a take it or leave it attitude. He said they will sell this car tomorrow it did not matter if we purchased today or not. We were under a time crunch to get a car so we purchased it, but I will never go back. This is what highway dealerships do and I should have realized this ahead of time. I will not get this car serviced there. They have taken too much of my money already. I will drive further to another dealer to get service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at zwhite@route46nissan.com. I look forward to hearing from you. Zah’Nasia White
This is my second review stemming from a recent vehicle
This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves.
This is my second review stemming from a recent vehicle
This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at zwhite@route46nissan.com. I look forward to hearing from you. Zah’Nasia White
Do not trust Route 46 with your old lease, by that point it's too late and they know that no matter what they do or don't do, the ball is no longer in your court. Please do not trust the things they say they will do, they are not credible. Doing business with this dealership has epitomized "I'm not just mad, I'm disappointed".
This is my second review stemming from a recent vehicle
This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves.
This is my second review stemming from a recent vehicle
This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
JD, thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at zwhite@route46nissan.com. I look forward to hearing from you. Zah’Nasia White
HORRIBLE CAR LOT.
HORRIBLE CAR LOT...The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got involved.Still had same issues when i finaly did recieve my car back. I had to go up to dealer numerous times because lack of communication from service consultant and sales consult and they all bold face lied in my face each time.These people dont deserve to be in business..DO NOT BUY OR SERVICE FROM THIS DEALERSHIP!!!!!!
HORRIBLE CAR LOT.
HORRIBLE CAR LOT...The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got involved.Still had same issues when i finaly did recieve my car back. I had to go up to dealer numerous times because lack of communication from service consultant and sales consult and they all bold face lied in my face each time.These people dont deserve to be in business..DO NOT BUY OR SERVICE FROM THIS DEALERSHIP!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at zwhite@route46nissan.com. I look forward to hearing from you. Zah’Nasia White
I never had contact with them except for a canned email
I never had contact with them except for a canned email back from my request for information from the cars.com site.
I never had contact with them except for a canned email
I never had contact with them except for a canned email back from my request for information from the cars.com site.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Alan, we are saddened to see your 1-star review. Please contact me at zwhite@route46nissan.com at your convenience so we can better assist you. Zah’Nasia White
This dealership is completely xx.
This dealership is completely xx. Service department is the worst. Wish I can say more
This dealership is completely xx.
This dealership is completely xx. Service department is the worst. Wish I can say more
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at zwhite@route46nissan.com. I look forward to hearing from you. Zah’Nasia White
Purchased a new 2024 jeep back in the beginning of June.
Purchased a new 2024 jeep back in the beginning of June. They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real plates. Then they said they’d overnight me a new temporary plate after it was expired, they never did that and never returned my call. Finally got them after the car was technically unregistered for a week. They tried to say “the police are aware of a system issue and won’t give you a problem”… the police could care less about your clerical errors. I doubt route 46 would’ve covered the my tow and impound fees but they had the nerve to claim they would. Then they were supposed to cover the last payment on the car we turned in… they did not and we had to pay it. Okay… time to make right by it… so you’d think. Then they said they’d be issuing a check and mailing it to us. It should’ve been for almost $450. We received a check for $5. When you go in person to speak with someone, they tell you just enough to get you to leave. When you try to call to speak to someone, you get passed all over the place, eventually leave a voicemail and they NEVERRRR call you back (especially sales manager Dave). They seem to think their job ends when you drive off of the lot. This has been an almost two month process of them trying to make right by their screw up. They’re good at selling the car but customer service is a hot pile of garbage.
Purchased a new 2024 jeep back in the beginning of June.
Purchased a new 2024 jeep back in the beginning of June. They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real plates. Then they said they’d overnight me a new temporary plate after it was expired, they never did that and never returned my call. Finally got them after the car was technically unregistered for a week. They tried to say “the police are aware of a system issue and won’t give you a problem”… the police could care less about your clerical errors. I doubt route 46 would’ve covered the my tow and impound fees but they had the nerve to claim they would. Then they were supposed to cover the last payment on the car we turned in… they did not and we had to pay it. Okay… time to make right by it… so you’d think. Then they said they’d be issuing a check and mailing it to us. It should’ve been for almost $450. We received a check for $5. When you go in person to speak with someone, they tell you just enough to get you to leave. When you try to call to speak to someone, you get passed all over the place, eventually leave a voicemail and they NEVERRRR call you back (especially sales manager Dave). They seem to think their job ends when you drive off of the lot. This has been an almost two month process of them trying to make right by their screw up. They’re good at selling the car but customer service is a hot pile of garbage.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for your sub-par experience and would appreciate the opportunity to make things right. Could you please contact me at jamie@route46autos.com, so that we could better understand your concerns and hopefully find a way to accommodate your needs and wants. Looking forward to hearing from you. Jamie Rusignuolo
I had an appointment to test drive/purchase a pre owned
I had an appointment to test drive/purchase a pre owned vehicle. I set the appointment up nearly a week in advance. I reached out 3 days before as well as the evening before the appointment to confirm the availability of the car. I was told we were good to go. Drove 1.5 hours to the dealership, paid tolls and gas. Arrived on time for my appointment. Nobody knew anything about it. I was set up with a random sales person who arrived late to work and made a joke about it. I had to explain to him why I was there. He told me the dealer is often wrong about the availability of used cars. Upon checking on the car, he said it was unavailable for a test drive. I told him I'd be very angry if I drove all that way for nothing. He proceeded to leave to get the manager. Waited over 30 minutes. Finally, my girl walked up to the manager who was sitting across the room drinking a Starbucks coffee. Asked if he could speak to us. He said yes, I just got back and I was taking care of something (he was at his desk for 15 minutes drinking an iced coffee doing nothing) we explained to him the situation and he said sorry. My girl said an apology doesn't do anything to fix this. He replied by saying well sorry, what do you want me to do? The car is a fresh trade in (total lie, you can see how long it's been listed online: 12 days) At that point I got up and walked out. I wasted 4 hours of my Saturday and about 60 bucks in travel expenses to be lied to and mistreated by this dealership. They brag about being the number one volume dealer in NJ. Apparently that comes at the cost of being just a number. They don't treat you like a human being. They have no care for the value of your time. I will never step foot in this dealership again and from here on out I will advise everyone and anyone to steer clear of it. They are just bad people.
I had an appointment to test drive/purchase a pre owned
I had an appointment to test drive/purchase a pre owned vehicle. I set the appointment up nearly a week in advance. I reached out 3 days before as well as the evening before the appointment to confirm the availability of the car. I was told we were good to go. Drove 1.5 hours to the dealership, paid tolls and gas. Arrived on time for my appointment. Nobody knew anything about it. I was set up with a random sales person who arrived late to work and made a joke about it. I had to explain to him why I was there. He told me the dealer is often wrong about the availability of used cars. Upon checking on the car, he said it was unavailable for a test drive. I told him I'd be very angry if I drove all that way for nothing. He proceeded to leave to get the manager. Waited over 30 minutes. Finally, my girl walked up to the manager who was sitting across the room drinking a Starbucks coffee. Asked if he could speak to us. He said yes, I just got back and I was taking care of something (he was at his desk for 15 minutes drinking an iced coffee doing nothing) we explained to him the situation and he said sorry. My girl said an apology doesn't do anything to fix this. He replied by saying well sorry, what do you want me to do? The car is a fresh trade in (total lie, you can see how long it's been listed online: 12 days) At that point I got up and walked out. I wasted 4 hours of my Saturday and about 60 bucks in travel expenses to be lied to and mistreated by this dealership. They brag about being the number one volume dealer in NJ. Apparently that comes at the cost of being just a number. They don't treat you like a human being. They have no care for the value of your time. I will never step foot in this dealership again and from here on out I will advise everyone and anyone to steer clear of it. They are just bad people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Eric, we sincerely apologize for your sub-par experience and would appreciate the opportunity to make things right. Could you please contact me at jamie@route46autos.com, so that we could better understand your concerns and hopefully find a way to accommodate your needs and wants. Looking forward to hearing from you. Jamie Rusignuolo