Route 46 Chrysler Jeep Dodge RAM

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4.3
(3,054 reviews)
Visit Route 46 Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
New (888) 822-7025 (888) 822-7025
Used (888) 822-9413 (888) 822-9413
Service (888) 815-8373 (888) 815-8373

Inventory

See all 637 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2017.
At Route 46 Chrysler Jeep Dodge in Little Falls NJ we know cars. Better yet we also know customer service. Want proof? Stop in today and allow us to demonstrate our commitment to excellence. Your perfect car truck SUV or minivan is just around the corner.

Our expansive new and pre-owned inventories are constantly being updated along with our specials incentives and promotions. Want information on vehicle financing? Check out the Finance Center or read our Frequently Asked Questions section. Our goal is simple: to provide a positive educational and high value car buying experience!

Service center

Phone number (888) 815-8373

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–8:00pm
Friday
7:30am–5:30pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

View all 37 employees View less employees

Reviews

4.3
(3,054 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 46 Chrysler Jeep Dodge RAM from DealerRater.

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1.0

Stay away from this dealer

This dealership is a complete fraud. I bought a certified preowned car there under 30k miles almost a year ago to the date and with the first 4 months the car stalled on the highway now again it has stalled and I’ve gotten all the run around, from no technicians to then saying I wasn’t under warranty then finally finding the warranty that they made me buy and now they are not responding. I have been paying for a rental because they won’t provide a loaner so everyday they wait is costing me more money.

1.0

Stay away from this dealer

This dealership is a complete fraud. I bought a certified preowned car there under 30k miles almost a year ago to the date and with the first 4 months the car stalled on the highway now again it has stalled and I’ve gotten all the run around, from no technicians to then saying I wasn’t under warranty then finally finding the warranty that they made me buy and now they are not responding. I have been paying for a rental because they won’t provide a loaner so everyday they wait is costing me more money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ana, we sincerely apologize for your sub-par experience and would appreciate the opportunity to make things right. Could you please contact me at jamie@route46autos.com, so that we could better understand your concerns and hopefully find a way to accommodate your needs and wants. Looking forward to hearing from you. Jamie Rusignuolo

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5.0

Salesmen didn't pressure me into buying a car I didnt

Salesmen didn't pressure me into buying a car I didnt want or above the price I was looking for. Dave was great!

5.0

Salesmen didn't pressure me into buying a car I didnt

Salesmen didn't pressure me into buying a car I didnt want or above the price I was looking for. Dave was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review. Enjoy your new vehicle

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1.0

Terrible experience.

Terrible experience. I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I showed up at 5:15. Neither of the two cars were there. Neither was the original sales person I spoke with. They assigned us to a different sales person. That guy tells us that the cars will be there in 15 to 20 minutes. 7 PM rolls around and we’re still missing the cars. Total waste of time. We walked out. We will buy the car as we like jeeps but certainly won’t buy here. This place is a joke

1.0

Terrible experience.

Terrible experience. I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I showed up at 5:15. Neither of the two cars were there. Neither was the original sales person I spoke with. They assigned us to a different sales person. That guy tells us that the cars will be there in 15 to 20 minutes. 7 PM rolls around and we’re still missing the cars. Total waste of time. We walked out. We will buy the car as we like jeeps but certainly won’t buy here. This place is a joke

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Albert, Please allow us to apologize for the negative experience you have had. Please reach out to me at jamie@route46autos.com to further discuss this. I look forward to speaking with you. Jamie Rusignuolo

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5.0

IM there're happiest customer they could have .

IM there're happiest customer they could have ..ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me is amazing at his job. I always leave super happy with my new car..Juan H who works in service is super excellent as well .. Anytime I need an appt he helps me out to accommodate me and makes sure I'm in and out..10 stars for these guys...

5.0

IM there're happiest customer they could have .

IM there're happiest customer they could have ..ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me is amazing at his job. I always leave super happy with my new car..Juan H who works in service is super excellent as well .. Anytime I need an appt he helps me out to accommodate me and makes sure I'm in and out..10 stars for these guys...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for coming back to Route 46 Chrysler, Jeep, Dodge for all your new vehicle needs. We appreciate your business and look forward to seeing you again.

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1.0

Unpleasant visit to buy a used car.

Unpleasant visit to buy a used car. Price advertised online and confirmed via email prior to visit has been raised the day of the appointment. Refused to honor the original price. Sales manager provided different excuses throughout the visit. Complaint made with the NJ Consumers Affairs for Price Gouging / Deceptive trade practices.

1.0

Unpleasant visit to buy a used car.

Unpleasant visit to buy a used car. Price advertised online and confirmed via email prior to visit has been raised the day of the appointment. Refused to honor the original price. Sales manager provided different excuses throughout the visit. Complaint made with the NJ Consumers Affairs for Price Gouging / Deceptive trade practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Simon, thank you for your feedback. It clearly states on all 3rd party websites that to confirm pricing and availability on our website, www.route46chryslerjeepdodge.com, and not only did we 100% honor the price on our website, we even offered you a discount of $1000 based on the discrepancy that you saw on a third party site, as a courtesy. I am sorry that we could not make a deal, and I wish you the best of luck in your vehicle search.

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5.0

Michael Chak was so amazing to work with!

Michael Chak was so amazing to work with! It was the fastest deal ever and he was so helpful, accommodating and not pushy at all!! Go see Mike, you won’t be disappointed.

5.0

Michael Chak was so amazing to work with!

Michael Chak was so amazing to work with! It was the fastest deal ever and he was so helpful, accommodating and not pushy at all!! Go see Mike, you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Michael is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

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1.0

Don't sell/trade car here (if you want to be paid)

Recently leased a new Jeep from this dealership and traded in a car as a partial trade-in, plus a payout amount. The payout was supposed to be delivered via check within 2 weeks according to them. Over a month has gone by and the check has not been issued. The salesman I worked with was responsive, but had no answers on how or when the transaction would be completed. He referred me to office lines for both a finance manager and the GM, who have failed to return calls after leaving a voicemail. No resolution or communication has been made about when the check will be delivered to me. I would not do business here if I were you; the customer service is non-existent.

1.0

Don't sell/trade car here (if you want to be paid)

Recently leased a new Jeep from this dealership and traded in a car as a partial trade-in, plus a payout amount. The payout was supposed to be delivered via check within 2 weeks according to them. Over a month has gone by and the check has not been issued. The salesman I worked with was responsive, but had no answers on how or when the transaction would be completed. He referred me to office lines for both a finance manager and the GM, who have failed to return calls after leaving a voicemail. No resolution or communication has been made about when the check will be delivered to me. I would not do business here if I were you; the customer service is non-existent.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Please allow us to apologize for the negative experience you have had. Please reach out to me at jamie@route46autos.com to further discuss this. I look forward to speaking with you. Jamie Rusignuolo

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1.0

If he was the last person to buy a car from I would walk

If he was the last person to buy a car from I would walk the rest of my life. Unorganized, distracted, egotistical and a flat out liar are the highlights. RUN far away from him!

1.0

If he was the last person to buy a car from I would walk

If he was the last person to buy a car from I would walk the rest of my life. Unorganized, distracted, egotistical and a flat out liar are the highlights. RUN far away from him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ruby, please allow us to apologize for the negative experience you have had. Please reach out to me at jamie@route46autos.com to further discuss this. I look forward to speaking with you. Jamie Rusignuolo

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1.0

Terrible Customer Service

I scheduled an appointment to have an oil change and tire rotation. It took 2.5 hours and I only got my keys when I did because I went up to the desk to ask about it. Afterwards, I noticed that my car was scratched on the driver side. When I contacted them they looked at the scan of my car and stated that it must have happened while I was there. It took more than a week to get my car in for repair. I was told it would take 1-2 days. I had to call to find out when it was going to be done. There wasn't a satisfactory amount of communication. Each time I called, I was told it would be the next day. On Friday, I called two times and was told someone would call me back in 30 minutes. I told them I was leaving for a short vacation and needed my car back as early as possible. I did not receive the phone call until after I had left at 3:00. I received my car a week after I had dropped it off. Afterwards, I filled out the survey giving an honest review. I then received an email stating I was blocked. When I called to question it, someone from the Services Dept stated that the higher ups stated my business was no longer welcome there. I have filed a complaint with Jeep.

1.0

Terrible Customer Service

I scheduled an appointment to have an oil change and tire rotation. It took 2.5 hours and I only got my keys when I did because I went up to the desk to ask about it. Afterwards, I noticed that my car was scratched on the driver side. When I contacted them they looked at the scan of my car and stated that it must have happened while I was there. It took more than a week to get my car in for repair. I was told it would take 1-2 days. I had to call to find out when it was going to be done. There wasn't a satisfactory amount of communication. Each time I called, I was told it would be the next day. On Friday, I called two times and was told someone would call me back in 30 minutes. I told them I was leaving for a short vacation and needed my car back as early as possible. I did not receive the phone call until after I had left at 3:00. I received my car a week after I had dropped it off. Afterwards, I filled out the survey giving an honest review. I then received an email stating I was blocked. When I called to question it, someone from the Services Dept stated that the higher ups stated my business was no longer welcome there. I have filed a complaint with Jeep.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at jamie@route46autos.com. I look forward to hearing from you. Jamie Rusignuolo

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1.0

STAY AWAY!

STAY AWAY!!they tell you what you want to hear until have your money They pass the buck around. They are the worst ever!!!!

1.0

STAY AWAY!

STAY AWAY!!they tell you what you want to hear until have your money They pass the buck around. They are the worst ever!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gbrecca, we have no records of your visit to our sales or service department. please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to purchase or service a vehicle and I will assist you. Thank you.

Consumer response

Check. your records I bought a 2018 kia forte on 5/31/23

Consumer response

You guys can't even get you storys straight. I purchase a 2018 Kia Forte from day 1 there was a problem with the low tire pressure light. I took the cae back they when it was a bad tire sensor and said it was replaced.when I was driving home the light came back on. Took the car back to service they abvised me that it was a Kia problem.A loaner car was promised in mid July needless to say this never happened. Very unprofessional and I would never purchase another vehicle from this dealership ever.

Dealer response

Please contact me with your real name if you wish to be assisted. Thank you Jamie Rusignuolo, jamie@route46autos.com

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