Route 46 Chrysler Jeep Dodge RAM

🚨 WARNING: One of the Worst Service Experiences – Stay FAR Away from Route 46 Chrysler Jeep Dodge (Little Falls, NJ) This is by far the worst experience I’ve ever had with a service department, and I feel a responsibility to share it to help others avoid the same costly mistake. My experience with the service manager Dave at this dealership was filled with lies, negligence, overcharging, and disrespect from beginning to end. I brought in my 2019 Dodge Ram due to strange noises. Dave fresco told me the flexplate was damaged and quoted me $1,981.77 for the repair. I was also charged $350 for a diagnostic, which he claimed would include a full check of the engine, transmission, and related systems if I approved the repair. I left my van with them for three days, expecting professional service. When I called their own parts department during that time, I was told the flexplate costs just $129. Yet, I was charged nearly $2,000 for that part and basic labor — no additional repairs were performed. After picking up the van and driving it for just 72 hours, the transmission began slipping. I returned to speak to Dave fresco, and he literally told me to “keep driving it — it’ll get better.” I’m not a mechanic, which is why I brought it to a dealership in the first place. I trusted them to do the job right. A few weeks later, my transmission completely failed. I asked for the promised diagnostic report — and Dave fresco casually said, “We don’t have one.” He admitted their “diagnosis” was just someone “listening to the engine.” That is not a diagnostic. That is a scam. Worse yet, I discovered from a third-party certified shop that the transmission had NO FLUID in it. Yes, they forgot to refill the transmission fluid after removing it to access the flexplate. The technician even showed me metal shavings in the oil after refilling it — likely due to damage caused by running the transmission dry for over a month. This wasn’t just sloppy work — it was negligence that destroyed my transmission. To this day, my van has been sitting dead in my driveway for over 2.5 months. I’ve had to rent a vehicle just to keep my business running. I called Dave over 10 times, left voicemails — not a single response. Not once did he stand up, take accountability, or offer any resolution. In fact, he wouldn’t even stand up from his chair to speak to me face-to-face. He gave me attitude like I was bothering him. I’ve since called multiple reputable mechanics and dealerships, all of whom confirmed that the same repair should’ve cost between $700–$800, completed same day, and included proper testing and diagnostics. None of them could believe what I was charged for what little was done. 🔴 Dave fresco is unprofessional, dishonest, and should not be allowed near a customer service desk. 🔴 Route 46 Chrysler Jeep Dodge is disorganized, negligent, and willing to take your money without doing the job right. 🔴 They left me with a destroyed vehicle, no support, no accountability, and thousands of dollars in damages. Please take my advice and STAY AWAY from this dealership. They took my hard-earned money, caused major damage to my business vehicle, and then completely disappeared. Shame on you, Dave fresco. You are the worst representative of customer service I’ve ever dealt with in my life. I hope this review helps prevent others from falling into the same trap.

Do not waste your time and go to this dealership for service. They sit on your car for a week without doing anything and customer service is very rude

Worst service department I've ever dealt with. Appointments mean nothing. They sit on your car for weeks before they even look at it. It is nearly impossible to speak with an advisor or technician about status updates about your car. The receptionist tells you that someone will call you back and no one ever does. It's a joke over there and I would not send my worst enemy there! DO NOT GO THERE!

Horrible! They were very rude and difficult to work with! I had several individuals and not one of them could forward me to a sales person!!!

Gabriel was very helpful from the moment I made the call to see if the jeep was available to the moment we drove of the lot. He is very knowledgeable and pleasant to deal with. I definitely would recommend him to friends and family.

Gabriel was a pleasure to work with and made the process very quick and easy. I’m very happy with my purchase

Gabriel was a pleasure to work with and made the process very quick and easy. I’m very happy with my purchase.

Saleman Hector Colon was a very good salesperson. He was overruled by his boss. Management was not was appreciative of us as customers. They added hiddedn fees past the listing price and said this is how the industry works now. They had a take it or leave it attitude. He said they will sell this car tomorrow it did not matter if we purchased today or not. We were under a time crunch to get a car so we purchased it, but I will never go back. This is what highway dealerships do and I should have realized this ahead of time. I will not get this car serviced there. They have taken too much of my money already. I will drive further to another dealer to get service.

This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves.

This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves.