Route 46 Chrysler Jeep Dodge RAM

HORRIBLE CAR LOT...The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got involved.Still had same issues when i finaly did recieve my car back. I had to go up to dealer numerous times because lack of communication from service consultant and sales consult and they all bold face lied in my face each time.These people dont deserve to be in business..DO NOT BUY OR SERVICE FROM THIS DEALERSHIP!!!!!!

I never had contact with them except for a canned email back from my request for information from the cars.com site.

This dealership is completely xx. Service department is the worst. Wish I can say more

Purchased a new 2024 jeep back in the beginning of June. They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real plates. Then they said they’d overnight me a new temporary plate after it was expired, they never did that and never returned my call. Finally got them after the car was technically unregistered for a week. They tried to say “the police are aware of a system issue and won’t give you a problem”… the police could care less about your clerical errors. I doubt route 46 would’ve covered the my tow and impound fees but they had the nerve to claim they would. Then they were supposed to cover the last payment on the car we turned in… they did not and we had to pay it. Okay… time to make right by it… so you’d think. Then they said they’d be issuing a check and mailing it to us. It should’ve been for almost $450. We received a check for $5. When you go in person to speak with someone, they tell you just enough to get you to leave. When you try to call to speak to someone, you get passed all over the place, eventually leave a voicemail and they NEVERRRR call you back (especially sales manager Dave). They seem to think their job ends when you drive off of the lot. This has been an almost two month process of them trying to make right by their screw up. They’re good at selling the car but customer service is a hot pile of garbage.

I had an appointment to test drive/purchase a pre owned vehicle. I set the appointment up nearly a week in advance. I reached out 3 days before as well as the evening before the appointment to confirm the availability of the car. I was told we were good to go. Drove 1.5 hours to the dealership, paid tolls and gas. Arrived on time for my appointment. Nobody knew anything about it. I was set up with a random sales person who arrived late to work and made a joke about it. I had to explain to him why I was there. He told me the dealer is often wrong about the availability of used cars. Upon checking on the car, he said it was unavailable for a test drive. I told him I'd be very angry if I drove all that way for nothing. He proceeded to leave to get the manager. Waited over 30 minutes. Finally, my girl walked up to the manager who was sitting across the room drinking a Starbucks coffee. Asked if he could speak to us. He said yes, I just got back and I was taking care of something (he was at his desk for 15 minutes drinking an iced coffee doing nothing) we explained to him the situation and he said sorry. My girl said an apology doesn't do anything to fix this. He replied by saying well sorry, what do you want me to do? The car is a fresh trade in (total lie, you can see how long it's been listed online: 12 days) At that point I got up and walked out. I wasted 4 hours of my Saturday and about 60 bucks in travel expenses to be lied to and mistreated by this dealership. They brag about being the number one volume dealer in NJ. Apparently that comes at the cost of being just a number. They don't treat you like a human being. They have no care for the value of your time. I will never step foot in this dealership again and from here on out I will advise everyone and anyone to steer clear of it. They are just bad people.

Bad customer service service they never return your call. They keep you on hold forever. I’m so disappointed about this Dealer. I just need a simple answer for a small questions and they give me the runaround for three days already. Nobody could answer me a simple question regarding my car, the receptionist keep telling me OK we will call you back. We will call you back and nobody call back and I call every day. She put me on hold and then she come back. She said they are busy. They will call you in half an hour, I’ve been dealing with this dealer for five years , and I don’t want to come to the point to write a bad review, but I Don’t have a choice at this moment I don’t believe that a service advisor don’t have five minute to talk to a customer to answer his question.

I would like to shout out Gabriel Dominguez! This is my 4th Jeep that I have leased at Route 46 and each time I go back to Gabriel. He makes my experience so easy and straightforward. He's professional, honest, answers all my questions and always gets me the best deal. If you're looking for a Jeep go see him and know that you will get the best deal and service. Plus, a kick xxx Jeep.

I brought my vehicle here for a simple oil change and tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (Moriah Santos) and waited in the customer waiting room. After waiting for two hours! the service advisor walked into the waiting area to informed me that my vehicle is "All most done". Waited another hour (now 3 Hours since they check me in for an Oil Change/Tire Rotation) when I decided to check with the advisor on the status of my car. She said the car is done, but its still in the shop. What?? I actually saw my car in the shop with the hood still open. Waited another 20-30 mins when they pulled my car out into the parking lot. I paid $215.00, walked to my car to see that the car had greasy palm prints on the hood, and driver's side door. They never reset the oil life indicator, and did not change the Next Service Due window tag. I walked back in, and informed the service advisor, when a worker came out and told me it was his only second day with the company and did not know how to reset the the indicator. This place has the worst car service I've ever been to. They lost a committed consumer, I will never purchase or use this dealership ever again! P.S. The computers (according to the advisor) was down and could not print me any documents related to the service performed.

I was extremely satisfied with the service , I was able to walk away in less than 2 hours with my car . Ms David the sales person did great job , he is very professional. Everything went smooth. Thank you

Is it possible to give negative star, this is by far the worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones.