Mercedes-Benz of White Plains

Just kudos to Giovanni for a no fuss no muss buying experience. Everything went great from talking, texting with him, we did everything online and over the phone. After I get approved I test drove the car and signed the papers. I only spent less than an hour at the dealership. And also Victor (service dept.) who helped me during my car services. This 2 guys are professional and courteous.

It took several back and forth emails for them to understand I was only seeing stock photos. Finally, they said the car was out being serviced.

Sales experience superior Would recommend Bobby to everyone He was helpful pleasant to work with and knowledgable

Rep discusses terms and says too late to do paperwork that day and will not take payment to reserve car. Makes appointment for a day later, sells car to someone else without calling until after paying bridge toll and travelling in bumper to bumper traffic to make appointment. Only offers to contact if sale falls through...nothing for the broken appointment or the costs and time spent on seeing a car that is no longer for sale. If I walked in I could have bought the car. This was the worst sales experience I have ever had and the worst customer service. MB of White Plains does not care. If you want a car ignore your sales person. They do not care about your time.

I've been buying cars for many years but I can honestly say that Peter Makaj is the best salesman I've ever worked with. He is not pushy or arrogant at all and quietly goes about his business while managing to stay one step ahead of every question I had. He was a pleasure to do business with and I will definite work with him again. On the finance side, Bob Carol was also great to deal with. He helped make the whole process very smooth. Great job guys!

Hello everyone. I wish I could give these people zero . Stay away from these people and also this dealership. My wife and I went to this dealership in October 2022. We’ve been asked to see Jefferson Al Monte . Initially he was okay , typical salesman. Once we got approved he was acting arrogant and kept blaming Mercedes system for his incompetence.Anyways the sale was done without getting any discount nor full disclosure on various items. Within the first 15 days of buying the car unfortunately got in to a small accident and the person who hit the car was nice and ready to pay out of pocket . Went to this location and met their body shop guy MICHAEL WHITE . The most unprofessional gentleman , lack of knowledge, kept saying “PARTNER” , and gave an estimate and an appointment for December 12 2022 . Advised will arrange a loaner , since then to today January 20 2023 never heard from him . Have no record of my appointment. When I called his assistant Ms ZORAIDA have no clue what’s going on . Assured me he will call me as soon as he is back from lunch( I believe he’s still eating his lunch ) tried reaching out to JEFFERSON. As usual I will call you right back . No response. After getting frustrated with the situation decided to reach out to general manager spoke to Mr JIMMY MACAGNA on December 21 2022 . Explained everything, also expressed we are interested in a brand new car GLS 600 MAYBACK. Right away he wanted to get the sale and said don’t go to any other dealership . And advised will be correcting the mistake . Also will be calling back in the next 20 mins after finding out what went wrong . ( still waiting for that call ) finally decided to get money back for the repair , that’s another task as MR WHITE nor ZORAIDA wants to return the money . After repeated calls service Manager MR JOHN HUNT calls me back and fixed everything also apologized for everything. Well how can you blame the employees when the general manager doesn’t care about their customers. I think their motto is we will call you back but will never . So keep waiting !!!! So my suggestion to everyone STAY AWAY from this place . They are not fit to be in a customer service industry especially a big name like Mercedes-Benz. A big disgrace to the name PEPE MOTORS . My advise go some other place and spend your money where your business is appreciated. AVOID THIS PLACE LIKE A PLAGUE.

It is a shame that in today's times everyone always seems to have time to complain but never time to give a compliment . Well , I'm not one of them. So, I would like to send out a special thanks to Robert Texidor and Michael White.( In the Sales Dept.) My wife rolled into WP Mercedes-Benz on a flat tire moments before closing last night . ( A run flat ) The both of them gave her their undivided attention to park the car safely , inspect her tire and schedule a service appointment for the following day. She said that both were extremely polite , patient and professional . Kodos gentlemen and thank you for your assistance !

Bobby is fantastic. He went above and beyond to personally deliver my car. He offered and thoughtfully explained multiple options in connection with my lease buyout. I completely trust him, and even traveled to Westchester from Manhattan to work directly with him — which I’ll do again. A+++

When it comes to them giving your money back for a Lease Service Agreement they dont return calls or emails. Same goes when they make a mistake and never terminate your Mercedes me from a vehicle you traded in. Buyer Beware! I will be filing a complaint with BBB.

We had a wonderful experience with Mrs. Kyle Lowe. She posees excellent customer services and outstanding customer relationship. She is just awesome