Reviews
Write a reviewService visit
Didn't buy our company truck there,but treated us like we did! Service team was excellant!!! Everything was great! Took a little longer but we were informed of the delays which helped us schedule our pick ups/deliverys
Service visit
Didn't buy our company truck there,but treated us like we did! Service team was excellant!!! Everything was great! Took a little longer but we were informed of the delays which helped us schedule our pick ups/deliverys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Dave, Thank you so much for the wonderful review! We are happy that you were completely satisfied with your recent visit to our service department. We do try to deliver a great experience to all of our customers. Keep us in mind as well if you ever need a vehicle. We try to deliver the best experience throughout the dealership! Thanks again, and have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
Chevy Traverse
The staff members are so friendly and accommodating!! I brought my 2 kids the last two times during my oil changes, and everyone was so kind to us and helpful!
Chevy Traverse
The staff members are so friendly and accommodating!! I brought my 2 kids the last two times during my oil changes, and everyone was so kind to us and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Heidi, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
Service
Car was in for annual inspection and emissions service.
Service
Car was in for annual inspection and emissions service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Beverly, Hi, thank you for the high star rating! We appreciate that you took the time to do a review and everything went great! If you have any further questions, please give us a call. We're always happy to help! Have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
Great Dealer
Always great service. Highly recommend Troy Allen for sales and service.
Great Dealer
Always great service. Highly recommend Troy Allen for sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Bruce, Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
Good experience
Very good service and friendly staff too.My favorite dealer.
Good experience
Very good service and friendly staff too.My favorite dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Kathy, Thank you so much for the great review and Thank you for choosing Troy-Alan Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
needs work
Scheduled an oil change and tire rotation. Had no issues as the service was completed in a reasonable time and the car wash was needed and appreciated. However, the next day, a wiper blade on the same vehicle was in need of replacement after being frozen to the windshield. I went to the service dept. to see if the service manager could replace the blade as I am walking on a broken foot that hinders me from doing the replacement myself. I was told that he did not know how to do that and a wait if 45-60 minutes would be necessary to get a replacement. If I were able to get around and purchased the wiper blade myself, it would have taken all of 5 minutes to replace. This vehicle was purchased at Troy-Alan as has our last 5 vehicles. This is not how I believe we should have been treated. Disappointed. I still have not replaced this wiper blade and will need to wait until my foot is healed enough to do it myself. Auto Zone is not my idea of auto service.
needs work
Scheduled an oil change and tire rotation. Had no issues as the service was completed in a reasonable time and the car wash was needed and appreciated. However, the next day, a wiper blade on the same vehicle was in need of replacement after being frozen to the windshield. I went to the service dept. to see if the service manager could replace the blade as I am walking on a broken foot that hinders me from doing the replacement myself. I was told that he did not know how to do that and a wait if 45-60 minutes would be necessary to get a replacement. If I were able to get around and purchased the wiper blade myself, it would have taken all of 5 minutes to replace. This vehicle was purchased at Troy-Alan as has our last 5 vehicles. This is not how I believe we should have been treated. Disappointed. I still have not replaced this wiper blade and will need to wait until my foot is healed enough to do it myself. Auto Zone is not my idea of auto service.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Jim, Thank you for the review. We go over all of our reviews, and we do work to make the best outcome of each and every customer. We do apologize for the wait, and we did have our service manager reach out to you to come to a better result. We do appreciate you as a customer and want to provide a service you are completely satisfied with. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please do come see us for any future needs. Have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
Terrible service time
Schedule an appointment for oil change and inspection. I was told to drop the vehicle off between 8 and 9. I get there I'm told you appointment isn't until 11 am. Tired of waiting called at 3:15 pm and truck still wasn't done. I was told that it was dropped off for an all day appointment. This is NOT what I was told when I made the appointment. Service had no empathy and tried to put the blame on me.
Terrible service time
Schedule an appointment for oil change and inspection. I was told to drop the vehicle off between 8 and 9. I get there I'm told you appointment isn't until 11 am. Tired of waiting called at 3:15 pm and truck still wasn't done. I was told that it was dropped off for an all day appointment. This is NOT what I was told when I made the appointment. Service had no empathy and tried to put the blame on me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Partial service didn’t feel Troy Alan was the wise
Full of advice on Troy alan sales and very friendly and well spoken I was just looking for advise and availability overall difficult writing a review But that’s just my advise thanks
Partial service didn’t feel Troy Alan was the wise
Full of advice on Troy alan sales and very friendly and well spoken I was just looking for advise and availability overall difficult writing a review But that’s just my advise thanks
- Customer service 3.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SELF/OWNER OF VEHICLE IN SERVICE
THANK YOU AGAIN for such great service , always kind and helpful!
SELF/OWNER OF VEHICLE IN SERVICE
THANK YOU AGAIN for such great service , always kind and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Troy-Alan Chevrolet Buick GMC Team
my experience at Troy Alan Chevrolet was terrifi
I'm from Pittsburgh and I could not have asked for better service from the moment I walked into be dealership until I left my car was washed and vacuumed and in better shape then when I entered the dealership I would give it a 10 out of 10 or higher rating and would certainly like to buy my next car from Troy Allen Chevrolet.
my experience at Troy Alan Chevrolet was terrifi
I'm from Pittsburgh and I could not have asked for better service from the moment I walked into be dealership until I left my car was washed and vacuumed and in better shape then when I entered the dealership I would give it a 10 out of 10 or higher rating and would certainly like to buy my next car from Troy Allen Chevrolet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Maryann, We're pleased to know we have been able to exceed your expectations and really help you out! Your satisfaction is important to us, so we want to sincerely thank you for choosing Troy-Alan Chevrolet Buick GMC and we hope to see you again soon! Thanks again for taking the time to leave us this information about your recent visit. Take care and have a wonderful day! Sincerely, Troy-Alan Chevrolet Buick GMC Team