Reviews
Lee Sapp Ford is my Ford dealership from now on. Trust and integrity matters to me! No reason to go anywhere else.
Lee Sapp Ford is my Ford dealership from now on. Trust and integrity matters to me! No reason to go anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Honesty sums up the character of the folks at Lee Sapp Ford. We have purchased close to 30 vehicles over the past 10 years from Lee and each experience has been the same; hassle-free, relationship-driven, quality product purchase experience. to-date, we have had only 2 vehicles with somewhat major repairs due to product failure and both stemmed from valve work in the 3.5 Eco boost engine in the 2017 and 2018/ models. otherwise, the products do their job and are reliable.
Honesty sums up the character of the folks at Lee Sapp Ford. We have purchased close to 30 vehicles over the past 10 years from Lee and each experience has been the same; hassle-free, relationship-driven, quality product purchase experience. to-date, we have had only 2 vehicles with somewhat major repairs due to product failure and both stemmed from valve work in the 3.5 Eco boost engine in the 2017 and 2018/ models. otherwise, the products do their job and are reliable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I trust our car to Lee Sapp! Work is always done well! That is why I drive from our home in Bennington to Ashland!
I trust our car to Lee Sapp! Work is always done well! That is why I drive from our home in Bennington to Ashland!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I took my 2013 Ford Explorer in for an anti-freeze leak and had Lee Sapp mechanics replace the water pump and the entire timing chain,gears and other associated parts needing to be replaced while replacing the water pump. I was not pleased with the work done and they were able to fix the defects I reported but then an oil leak began even though my car never leaked oil for over 13 years. The problem was found to be a worn seal on the timing cover so they repaired it at no charge and gave the car back. Unfortunately that didn’t fix the leak, so they replaced the seal and crank pulley and that fixed the issue of having engine oil leaks. Again the dealer picked up the cost of the repair. So all in all, I have no complaints now other than it was a long time getting everything fixed and fixed right! Thanks to Lee Sapp as they did what needed to be done to make my vehicle a dependable car and addressed my concerns and problems!
I took my 2013 Ford Explorer in for an anti-freeze leak and had Lee Sapp mechanics replace the water pump and the entire timing chain,gears and other associated parts needing to be replaced while replacing the water pump. I was not pleased with the work done and they were able to fix the defects I reported but then an oil leak began even though my car never leaked oil for over 13 years. The problem was found to be a worn seal on the timing cover so they repaired it at no charge and gave the car back. Unfortunately that didn’t fix the leak, so they replaced the seal and crank pulley and that fixed the issue of having engine oil leaks. Again the dealer picked up the cost of the repair. So all in all, I have no complaints now other than it was a long time getting everything fixed and fixed right! Thanks to Lee Sapp as they did what needed to be done to make my vehicle a dependable car and addressed my concerns and problems!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to work with! We have purchased 30-40 trucks over the years for our company.
Great to work with! We have purchased 30-40 trucks over the years for our company.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our daughter's car is no longer running and it wasn't having issues before it got the water in it. She got to drive it until yesterday when oil started leaking everywhere and we think it's still from the issue she was having before maybe water got into the oil and it took some time to make it explode everywhere. Now we have to tow it and probably look into a new vehicle not sure it can be repaired this time
Our daughter's car is no longer running and it wasn't having issues before it got the water in it. She got to drive it until yesterday when oil started leaking everywhere and we think it's still from the issue she was having before maybe water got into the oil and it took some time to make it explode everywhere. Now we have to tow it and probably look into a new vehicle not sure it can be repaired this time
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
very good! great people have been doing business here for years and will continue to use
very good! great people have been doing business here for years and will continue to use
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Honest straight forward service and parts personnel. quick no hassle turn around on time. Everyone always makes sure you are getting taken care of.
Honest straight forward service and parts personnel. quick no hassle turn around on time. Everyone always makes sure you are getting taken care of.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Scheduled my oil change , got the works. Good value. Dropped it off in the morning and picked it up after lunch. No problems.
Scheduled my oil change , got the works. Good value. Dropped it off in the morning and picked it up after lunch. No problems.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly staff. Got my car in quickly and addressed all my concerns. I would reccommend them.
Very friendly staff. Got my car in quickly and addressed all my concerns. I would reccommend them.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair