Reviews
The service with this dealership has always been
The service with this dealership has always been excellent. I would recommend them to anyone.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We truly appreciate your business here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family
Great service.
Great service. Kenny is great always. Always have my car serviced at this dealership since new.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Kenny and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family
Greg Knauf was extremely helpful, professional, and most
Greg Knauf was extremely helpful, professional, and most of all HONEST regarding the automobile I inquired about. He was my eyes and ears for the Lincoln MKX I was considering to purchase solely via telephone. I did purchase the Lincoln MKX from Greg who made a long distance vehicle purchase completely stress free and very timely. Greg Knauf not only represents Phil Fitts Ford & Lincoln extremely well, he sets a high standard of professionalism and integrity for any automobile sales associate to live and serve by. Scott Hasemann 2011 Lincoln MKX
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Phil Fitts Ford & Lincoln, Scott! Congratulations on your new Lincoln MKX purchase, and let us know if we can be of any more assistance! Thank you from the Phil Fitts Family
was very pleased with the service department at phil
was very pleased with the service department at phil fitts kenny carter and entire staff were great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Phil Fitts Ford & Lincoln. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family
I was very happy with the salesman Luke Lord.
I was very happy with the salesman Luke Lord. He was honest, knowledgeable and very helpful. I trust what he has to say and his advice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Katy, Thank you for taking the time to write this review and let us know how Luke and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family
I ran across a vehicle I was interested in at Phil
I ran across a vehicle I was interested in at Phil Fitts . I called the sales department , Talked to Boone Lyons. I scheduled a time to see it .It was just what I was looking for. We talked about my trade , and the asking price of the vehicle I wanted. Very fair on both ! I had a minor issue after making the purchase . It was handled quick and professionally . The most stress free deal I have ever made . Friendly ,knowledgeable people . Highly recommend these guy !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ed, Thank you! Boone and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family
A friendly staff and they are easy to work with.
A friendly staff and they are easy to work with. They are willing to answer your questions and explain all options of repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family
Question not able to answer at this moment , sales person
Question not able to answer at this moment , sales person promised a lot but took the my boss said no route old trick in the book same old same old sales pitch just be honest from the start hope car is as advertised took a chance on it hope dealer not hiding something.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry you did't have the best experience and would like to learn more. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you from the Phil Fitts Family
My salesman, Boone, was great.
My salesman, Boone, was great. He knew what kind of truck I was looking for and let me know anytime one came in that was close to what I wanted. After more than a year of communication back and forth, we finally closed on the right truck for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. Boone and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family
Bought a car about 2 months ago I was told it was ran
Bought a car about 2 months ago I was told it was ran thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issues when it was supposed to have been run thru the shop before they sell a vehicle. So if anyone buys from them make sure things are changed and fixed before you buy any vehicle
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Pamela, we'd love to address your concerns in detail. Thank you from the Phil Fitts Family