Lucas Ford

My family has purchased five vehicles from them in the past three years. From sales to service they are the finest.

Buying cars from a dealership has always been a painful experience. I always hated the delays, the salesman that would sell you anything and the gener...al feeling these firms could care less about you as a customer. As a result, I have never felt any loyalty towards a particular dealership and just looked around until I found something wherever I happened to be. That changed last November when a friend recommended Lucas Ford. Living near Riverhead, I passed a half dozen different dealerships on my way to Southold (two of which I had purchased from before). I was amazed at the level of service and quite frankly the feeling of trust which I developed during my first visit and I purchased a vehicle on that visit. Unfortunately my other car developed a severe problem which left me with thousands of dollars of repairs on a car which still owed two years of payments. I went to Lucas and they really helped me out of a bad situation with a great vehicle, warranty and affordable payments. I worked with the same sales person but was surprised when Howard Lucas the owner became personally involved. When I came back a couple of days later to pick up my purchase, the tires on the used vehicle had all been replaced free of charge. This was the first time I have ever been a repeat customer at a dealership and I have no planes to ever go anywhere else. This was really a great experience.

I made the trip to Lucas Ford from CT (via ferry) to look at a truck that I found online. Mike, my salseperson and the entire staff at Lucas Ford was ...very professional and accommodating. I ended up buying the truck. I will recommend Lucas Ford to others.