Lucas Ford

This dealer use to have a great service dept, I went to the owner to speak to him about the poor service he did not care, went back a 12 weeks later to buy a new truck no service the owner Howard Lucas is not a nice person and does not care about the customer I would stay away from this auto dealer

Buying cars from a dealership has always been a painful experience. I always hated the delays, the salesman that would sell you anything and the general feeling these firms could care less about you as a customer. As a result, I have never felt any loyalty towards a particular dealership and just looked around until I found something wherever I happened to be. That changed last November when a friend recommended Lucas Ford. Living near Riverhead, I passed a half dozen different dealerships on my way to Southold (two of which I had purchased from before). I was amazed at the level of service and quite frankly the feeling of trust which I developed during my first visit and I purchased a vehicle on that visit. Unfortunately my other car developed a severe problem which left me with thousands of dollars of repairs on a car which still owed two years of payments. I went to Lucas and they really helped me out of a bad situation with a great vehicle, warranty and affordable payments. I worked with the same sales person but was surprised when Howard Lucas the owner became personally involved. When I came back a couple of days later to pick up my purchase, the tires on the used vehicle had all been replaced free of charge. This was the first time I have ever been a repeat customer at a dealership and I have no planes to ever go anywhere else. This was really a great experience.

I made the trip to Lucas Ford from CT (via ferry) to look at a truck that I found online. Mike, my salseperson and the entire staff at Lucas Ford was very professional and accommodating. I ended up buying the truck. I will recommend Lucas Ford to others.

Karen was my sales rep and was wonderful. I am glad I chose the used vehicle that was an extra hour further away than a near identical one closer to home, 2.5 hours each way total, to deal with Lucas. Nice to see a family run business still doing business the way it should be done. Worth my drive to LI Wine Country!

I purchased a Used 2004 Ford Taurus at Lucas Ford in Southold, N.Y.. My sales person Karen made it a fun experience and I received a great deal. I will definitely recommend this dealership to my friends.

Bought at really nice used truck at Lucas after looking around at other dealers for awhile. They were very professional and pleasant to deal with. Highly recommend Lucas Ford in southold.