Mahwah Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
181 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 8, 2019

    I could not have asked for better service! The repairs were completed in a timely manner and I was kept up to date throughout.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to ...assist you! Safe travels!

  • 5.0 out of 5
    October 7, 2019

    Quick efficient quality service . The staff acted in a professional manner at all times.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do ...for you! Safe travels!

  • October 29, 2018

    We were buying out the lease on our Explorer and leasing a new Fusion and Doug and Keith made the experience very smooth and easy. Doug did everything... he could to keep us within our budget which we sincerely appreciate. I would highly recommend this team.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, and thank you so much for your recommendation! If you have any additional needs or questions, we will be more tha...n happy to assist you! Safe travels!

  • 4.0 out of 5
    September 30, 2019

    Mahwah Ford handled my request in a satisfactory manor.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are glad everything was completed to your satisfaction, Jay. Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    September 30, 2019

    We had an amazing experience buying a pre owned car for my son. Patrick was extremely helpful and patient. We are very happy with our purchase!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Patrick. If there is anything else we can d...o to assist you or your son, please let us know! Take care!

  • 5.0 out of 5
    September 25, 2019

    Third recall service operation efficient personnel affable

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello John, thank you for commenting on your service experience! We're glad we could be of assistance, and we're always happy to help if there's anyth...ing else you need. Safe travels!

  • 5.0 out of 5
    September 20, 2019

    Great Dealership with good people, Mark or Greg in Sales are terrific, ( I think the others are good too, just have not had and contact with them.) Dennis... in Finance is terrific, everyone is knowledgeable and looking to help you. The facilities need a lot of work, which by the way is in the process and when complete will be like other Ford Dealerships that I have used in La, VA, GA. and a few other places. The service team I think are above and beyond. I took my car in because they had told me a few months ago the brakes needed to be done, so I made an appointment to have the brakes done, then they told me it does not need to be done for several thousand miles. How many dealers would not do the work because after checking again, they said I was fine. If you are looking for a FORD or a used car period, Mahwah FORD needs to be on your list.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy we could make your experience a posi...tive one! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    September 19, 2019

    The people in the service department were polite, kind and professional. I'm pleased as always!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mahwah Ford Sales-Service..., we value our customers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    September 18, 2019

    The entire team at Mahwah Ford is super professional, caring, and friendly. They helped me out tremendously on what I would call an emergency car purchase.... I love my new Ford Ranger. Thank you Dave, Chris, and Dennis. You?re the best

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michelle, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy we could make your experie...nce a positive one! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    September 13, 2019

    Very unsatisfied with this Ford. Called ahead to make an appointment because my ?check engine? light was on and needed to be checked. Asked how much in... advance it was lady on phone said diagnostics was always $129. Said I could drop off my car on a Thursday at 930am. While dropping off my car with Frank he mentioned again $129 diagnostics, as well as another woman who was at a nearby desk. She was helping him access the computer and mentioned $129 fee. Didn?t hear back by Thur afternoon so I called to see status on when I could pick up my car. Said they haven?t even looked at it yet and they needed another day. Friday they called told me they still don?t know issue but that it?s now close to $300 because two hours diagnostics (which no one ever mentioned was by the hour) told him that?s not what I was told. He kept telling me well the car is taken apart if I didn?t want to pay they could stop the check and put it back together again without any answers. Which is really upsetting considering I brought it there and was already told I would know with the $129. By Friday evening frank called again to tell me it?s electrical issue that they need to keep my car till Monday to know exactly what the issue is. Didn?t even offer me a temporary car, when I asked they didn?t even have any at the time to offer. Monday they finally call and tell me they finally know the issue but it?s on a nation wide backorder and they can?t even get the part. They can?t tell me when it will even be available without ordering it which was over $500 just for the part. So now I?m stuck with my check engine light STILL on while living in NY and needing my car inspection complete by end September to avoid getting a ticket. Which I can?t even do because it will fail because light can?t be fixed. Had to pay the 2 hours diagnostics and still have nothing even fixed on my car. On top of this, frank kept telling me based on my coverage most likely the part will be covered, guess what?!! It?s definitely NOT covered. Not his fault but he shouldn?t pressure people into paying over what I was told diagnostics was, by telling my my car is already taken apart and not to worry cause ?most likely? it?s covered anyways. They had my car 6 days, nothing fixed, and cost me $290.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi there, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us a...t (201) 529-3200 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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