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Mahwah Ford

(456 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:30am–12:00pm
Sunday Closed Closed

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Reviews

(456 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service. Professional and friendly staff. Service was well performed and in a timely manner.

Great service. Professional and friendly staff. Service was well performed and in a timely manner.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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always ask details Of car needs and get job done If there are delays they CALL/Text and offer solutions

always ask details Of car needs and get job done If there are delays they CALL/Text and offer solutions

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Jennifer was very polite, helpful and professional. She kept me informed throughout the process and my wait time was as expected.

Jennifer was very polite, helpful and professional. She kept me informed throughout the process and my wait time was as expected.

Rating breakdown (out of 5):
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Buying process
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have been coming to this dealer for about the last 13 years and bought 4 cars from them. I have used them for most dealer services and I have also put 3 friends in their contact for either sales / or service. Everyone of them has been very happy with the service for both the Sales Dept. or Service Dept. Mahwah Ford is a dealer that you can really believe in and trust with your vehicle needs. ' I have found the Service Dept. to both very knowledgeable and extremely helpful. When you have a dealer that you can trust as well as the people that you deal with then you have a dealership that you will want to go back to for all of your service and sales needs.

I have been coming to this dealer for about the last 13 years and bought 4 cars from them. I have used them for most dealer services and I have also put 3 friends in their contact for either sales / or service. Everyone of them has been very happy with the service for both the Sales Dept. or Service Dept. Mahwah Ford is a dealer that you can really believe in and trust with your vehicle needs. ' I have found the Service Dept. to both very knowledgeable and extremely helpful. When you have a dealer that you can trust as well as the people that you deal with then you have a dealership that you will want to go back to for all of your service and sales needs.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone at that location is very friendly. We especially enjoyed working with Sarah and Cherokee!

Everyone at that location is very friendly. We especially enjoyed working with Sarah and Cherokee!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Allan was courteous and explained everything that was to be done. The technician performed the oil change and all recommended maintenance tasks as recommended in a timely manner and the car was ready by the end of the day.

Allan was courteous and explained everything that was to be done. The technician performed the oil change and all recommended maintenance tasks as recommended in a timely manner and the car was ready by the end of the day.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Easy transaction, no pressure, informative, salesman Mr. Reilly was a pleasure to work with, Cherokee in finance made it quick and painless process. Overall a great experience!

Easy transaction, no pressure, informative, salesman Mr. Reilly was a pleasure to work with, Cherokee in finance made it quick and painless process. Overall a great experience!

Rating breakdown (out of 5):
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Buying process
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Jenn in the service department was absolutely outstanding - She was not only informative and responsive, but she was extremely kind which is not a common finding at dealerships in my experience. The text feature was fantastic because of my work schedule. I could even tell Jenn's kindness through text! I would absolutely drive farther in order to come to Mahwah Ford because of this excellent service!

Jenn in the service department was absolutely outstanding - She was not only informative and responsive, but she was extremely kind which is not a common finding at dealerships in my experience. The text feature was fantastic because of my work schedule. I could even tell Jenn's kindness through text! I would absolutely drive farther in order to come to Mahwah Ford because of this excellent service!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The service center worked on my ford escape. Performing all recommended maintenance tasks as recommended by Ford

The service center worked on my ford escape. Performing all recommended maintenance tasks as recommended by Ford

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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They worked with me financially and very pleasant ownership and salespersons. Made me feel comfortable. Mark Reilly was very patient and helpful. Thank you!

They worked with me financially and very pleasant ownership and salespersons. Made me feel comfortable. Mark Reilly was very patient and helpful. Thank you!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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