Mahwah Ford

I could not have asked for better service! The repairs were completed in a timely manner and I was kept up to date throughout.

Quick efficient quality service . The staff acted in a professional manner at all times.

We were buying out the lease on our Explorer and leasing a new Fusion and Doug and Keith made the experience very smooth and easy. Doug did everything... he could to keep us within our budget which we sincerely appreciate. I would highly recommend this team.

Mahwah Ford handled my request in a satisfactory manor.

We had an amazing experience buying a pre owned car for my son. Patrick was extremely helpful and patient. We are very happy with our purchase!!

Third recall service operation efficient personnel affable

Great Dealership with good people, Mark or Greg in Sales are terrific, ( I think the others are good too, just have not had and contact with them.) Dennis... in Finance is terrific, everyone is knowledgeable and looking to help you. The facilities need a lot of work, which by the way is in the process and when complete will be like other Ford Dealerships that I have used in La, VA, GA. and a few other places. The service team I think are above and beyond. I took my car in because they had told me a few months ago the brakes needed to be done, so I made an appointment to have the brakes done, then they told me it does not need to be done for several thousand miles. How many dealers would not do the work because after checking again, they said I was fine. If you are looking for a FORD or a used car period, Mahwah FORD needs to be on your list.

The people in the service department were polite, kind and professional. I'm pleased as always!

The entire team at Mahwah Ford is super professional, caring, and friendly. They helped me out tremendously on what I would call an emergency car purchase.... I love my new Ford Ranger. Thank you Dave, Chris, and Dennis. You?re the best

Very unsatisfied with this Ford. Called ahead to make an appointment because my ?check engine? light was on and needed to be checked. Asked how much in... advance it was lady on phone said diagnostics was always $129. Said I could drop off my car on a Thursday at 930am. While dropping off my car with Frank he mentioned again $129 diagnostics, as well as another woman who was at a nearby desk. She was helping him access the computer and mentioned $129 fee. Didn?t hear back by Thur afternoon so I called to see status on when I could pick up my car. Said they haven?t even looked at it yet and they needed another day. Friday they called told me they still don?t know issue but that it?s now close to $300 because two hours diagnostics (which no one ever mentioned was by the hour) told him that?s not what I was told. He kept telling me well the car is taken apart if I didn?t want to pay they could stop the check and put it back together again without any answers. Which is really upsetting considering I brought it there and was already told I would know with the $129. By Friday evening frank called again to tell me it?s electrical issue that they need to keep my car till Monday to know exactly what the issue is. Didn?t even offer me a temporary car, when I asked they didn?t even have any at the time to offer. Monday they finally call and tell me they finally know the issue but it?s on a nation wide backorder and they can?t even get the part. They can?t tell me when it will even be available without ordering it which was over $500 just for the part. So now I?m stuck with my check engine light STILL on while living in NY and needing my car inspection complete by end September to avoid getting a ticket. Which I can?t even do because it will fail because light can?t be fixed. Had to pay the 2 hours diagnostics and still have nothing even fixed on my car. On top of this, frank kept telling me based on my coverage most likely the part will be covered, guess what?!! It?s definitely NOT covered. Not his fault but he shouldn?t pressure people into paying over what I was told diagnostics was, by telling my my car is already taken apart and not to worry cause ?most likely? it?s covered anyways. They had my car 6 days, nothing fixed, and cost me $290.