Reviews
Used my rewards points for free service. It is a very modern dealership. Bought several trucks from them.
Used my rewards points for free service. It is a very modern dealership. Bought several trucks from them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience, very professional and most importantly, very honest and willing to answer every question without with clarity. I highly recommend this dealership... shop with confidence! Thank you Ivan
Great experience, very professional and most importantly, very honest and willing to answer every question without with clarity. I highly recommend this dealership... shop with confidence! Thank you Ivan
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rocco, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I called for a mustang John ignore me was out of town for a couple days when he came back he sold the car he pulled the carpet under my feet what he did xxxxxxx his intention excuse he had a neither a buyer lineup play stupid 💩👺👹🖕🤡
I called for a mustang John ignore me was out of town for a couple days when he came back he sold the car he pulled the carpet under my feet what he did xxxxxxx his intention excuse he had a neither a buyer lineup play stupid 💩👺👹🖕🤡
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joey, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (801) 394-2611. We look forward to hearing from you.
Needed to get my truck registered, end of the month approaching, and I was able to get it scheduled and taken care of basically same day! Very helpful service staff.
Needed to get my truck registered, end of the month approaching, and I was able to get it scheduled and taken care of basically same day! Very helpful service staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Arrived at their dealership November 2nd at 7:23 for an appointment. I was standing out in the cold at the door multiple employees saw me standing at the door and they refused to let me in. When I asked a couple of them if they saw me outside they said yes but they don’t open til 730. They left me out in the cold because they don’t open for 7 minutes. Wow this was just the beginning. I had to go through the incredibly painful process of a buyback with General Motors because the engine in my 2026 Chevy Silverado blew up with 2700 miles on it. John Watson Chevrolet replaced the motor in the truck. I had to go pick it up until the buyback paperwork was finalized. When they called for me to pick it up I was not sure how the process worked so I requested to leave the truck there over night so I could call General Motors to find out what they wanted me to do. The service writer told me I needed to speak with the service manager. I believe the service managers name was Patrick they called him pat. He explained to me that they wanted to help in way they could however I needed to pick my truck up immediately because they did not want to be responsible for it. They had the truck for 34 days at this point and this person couldn’t stand to keep that truck on his lot for one more night. There is that customer service thing again. It looks to me like it starts at the top. I picked the truck up from them that evening and they had not hooked the exhaust up correctly. Something came lose after I picked it up and the exhaust was venting into the cab, it actually made one of my daughters sick from riding in it. I took it back the next day and they supposedly fixed it. It was better after I took it back down there but I could still smell exhaust when I hit a bump or went up a hill. And every time I was in traffic surrounded by other cars the smell outside would come in the cab. I am not sure what the issue was there but it was not like that after I bought it. After I paid 64000 dollars for it. Also when I picked it up from them it had exactly one more mile on it than it had after I dropped it off. They had just pulled the front end of this truck completely apart, took the cab off of it in order to put the new motor in and didn’t bother taking it for a test drive after to make sure it worked. I would not take another vehicle here if my life depended on it. If General Motors hadn’t bought that truck back it would have been more of a nightmare than it already was but luckily I don’t own that truck anymore because General Motors bought it back from me. I feel bad for whoever buys it next. I can’t even imagine what else was missed.
Arrived at their dealership November 2nd at 7:23 for an appointment. I was standing out in the cold at the door multiple employees saw me standing at the door and they refused to let me in. When I asked a couple of them if they saw me outside they said yes but they don’t open til 730. They left me out in the cold because they don’t open for 7 minutes. Wow this was just the beginning. I had to go through the incredibly painful process of a buyback with General Motors because the engine in my 2026 Chevy Silverado blew up with 2700 miles on it. John Watson Chevrolet replaced the motor in the truck. I had to go pick it up until the buyback paperwork was finalized. When they called for me to pick it up I was not sure how the process worked so I requested to leave the truck there over night so I could call General Motors to find out what they wanted me to do. The service writer told me I needed to speak with the service manager. I believe the service managers name was Patrick they called him pat. He explained to me that they wanted to help in way they could however I needed to pick my truck up immediately because they did not want to be responsible for it. They had the truck for 34 days at this point and this person couldn’t stand to keep that truck on his lot for one more night. There is that customer service thing again. It looks to me like it starts at the top. I picked the truck up from them that evening and they had not hooked the exhaust up correctly. Something came lose after I picked it up and the exhaust was venting into the cab, it actually made one of my daughters sick from riding in it. I took it back the next day and they supposedly fixed it. It was better after I took it back down there but I could still smell exhaust when I hit a bump or went up a hill. And every time I was in traffic surrounded by other cars the smell outside would come in the cab. I am not sure what the issue was there but it was not like that after I bought it. After I paid 64000 dollars for it. Also when I picked it up from them it had exactly one more mile on it than it had after I dropped it off. They had just pulled the front end of this truck completely apart, took the cab off of it in order to put the new motor in and didn’t bother taking it for a test drive after to make sure it worked. I would not take another vehicle here if my life depended on it. If General Motors hadn’t bought that truck back it would have been more of a nightmare than it already was but luckily I don’t own that truck anymore because General Motors bought it back from me. I feel bad for whoever buys it next. I can’t even imagine what else was missed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (801) 394-2611 when you have a chance. Thank you, and we look forward to hearing from you.
I had a great experience with John Watson Chevrolet. Ivan and Trent took great care of me through the whole process. They worked hard to make everything work for me. Chris in finance was very helpful too. I’ve also used the service department for years and they do a great job. Overall this is a great place to buy and service your vehicles. I will only do business with John Watson from now on. They truly care about their customers and they are definitely one of the last dealers in the area with hometown values.
I had a great experience with John Watson Chevrolet. Ivan and Trent took great care of me through the whole process. They worked hard to make everything work for me. Chris in finance was very helpful too. I’ve also used the service department for years and they do a great job. Overall this is a great place to buy and service your vehicles. I will only do business with John Watson from now on. They truly care about their customers and they are definitely one of the last dealers in the area with hometown values.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Andy is the best. If you want to know anything about trucks and how Chev stacks up, Andy is your guy.
Andy is the best. If you want to know anything about trucks and how Chev stacks up, Andy is your guy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership never contacted me about a car, and when I went to seemed to be more interested in a quick sale than helping me find the right car.
Dealership never contacted me about a car, and when I went to seemed to be more interested in a quick sale than helping me find the right car.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joe, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (801) 394-2611.
Max and Bill were really great to work with during the vehicle buying process. I was pleasantly surprised with the very low hassle and very accommodating time at John Watson! I will certainly enjoy the new truck!
Max and Bill were really great to work with during the vehicle buying process. I was pleasantly surprised with the very low hassle and very accommodating time at John Watson! I will certainly enjoy the new truck!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Colin, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
Service was fast and easy. Bryan consulted me prior to repairs for my authorization. I was kept informed of service
Service was fast and easy. Bryan consulted me prior to repairs for my authorization. I was kept informed of service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair