Reviews
Superb service
Immediate attention and they address all issues whether emergency or regular service. The service reps, Mike, Grace, and Brian are super. I definitely recommend Royal Buick.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Mike, Grace, and Brian were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Engle Oostdyk - GM
New Car Lease
Waited 5 Months for the vehicle to come in. It final came in but my trade had lost some value.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your experience. Best, Engle Oostdyk - GM
Great experience
Buying a car has always been a stressful experience for me, no matter what kind of deal I got I always felt "dirty." At Royal I had a great experience, everybody was honest and helpful, the whole experience was pleasurable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Best, Engle Oostdyk - GM
A Fantastic Dealership
Royal Buick GMC in Sussex, New Jersey is a fantastic car dealership. From the word GO they treat you extremely well. There is no hard sell, they listen and put you in the vehicle that you're looking for. Each department is courteous and professional from Ben in the sales department right to Grace, Mike and Brian in service and Eric in parts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chris Hughes, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Royal Buick GMC satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Engle Oostdyk - GM
Excellent experience
My salesperson Tyler Milazzo was excellent, very knowledgeable and always available with any question I had. The whole experience was top notch. The day I picked up my new truck I was in and out in 45 minutes or less, not hours like other dealerships. This was such an easy seamless process, I would recommend the dealership to anybody that is looking for a recommendation. 5 STARS
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new truck and we look forward to doing business with you again in the future. Best, Engle Oostdyk - GM
Visit to the dealer.
Facility is clean, employees are friendly. Work done in timely matter. Went for oil change and tire rotation and was out in 45 min. Fresh coffee or tea if you wish to have some. Thank you,
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Engle Oostdyk - GM
A Fantastic Dealership
My recent purchase of a 2022 Canyon Elevation has been getting personalized and the latest was the spray-in bed liner. I spoke with Grace in service initially, explained that I would need a loaner vehicle and we set a date. The date arrived, I dropped off my vehicle and Brian helped me with the loaner paperwork. Flawless, absolutely flawless! Thanks again to the folks at Royal Buick GMC
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Engle Oostdyk - GM
Great job
Mike from service dept. did an excellent job keeping me in the loop. They were fast with my repairs. Great job all around as always.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Engle Oostdyk - GM
2 truck in 3 months
Kevin and all the support staff were. Amazing in helping me deal with the situation. Great communication. Above and way beyond help in expediting the process process. Thank you once again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Engle Oostdyk - GM
Good Service
The dealership is very professional and efficient. You are kept informed as to the progress by periodic updates. Waiting area is comfortable with ample space.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Engle Oostdyk - GM