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Valley Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (104 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Valley Chevrolet from DealerRater.

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Very courteous ,and knowledgeable about the part that was being replaced on my truck,thank you

Very courteous ,and knowledgeable about the part that was being replaced on my truck,thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Called to try to get my 2021 colorado serviced. The cell service was bad. The manager got on very rude and arrogant. I had issues hearing him so I hung up. I went there and he walks up to me and said did you hang up on me? I said you're being arrogant. He didn't even give me a chance to explain myself. I said excuse me? He said you heard me get out!! Nobody should ever be disrespected or humiliated by anyone. The service manager needs sensitivity courses and a reality check. Handles situations poorly!!

Called to try to get my 2021 colorado serviced. The cell service was bad. The manager got on very rude and arrogant. I had issues hearing him so I hung up. I went there and he walks up to me and said did you hang up on me? I said you're being arrogant. He didn't even give me a chance to explain myself. I said excuse me? He said you heard me get out!! Nobody should ever be disrespected or humiliated by anyone. The service manager needs sensitivity courses and a reality check. Handles situations poorly!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I purchased a new 2500 hd truck. The salesman I dealt with was Vinny he was great. I definitely will be going back when I get a new truck

I purchased a new 2500 hd truck. The salesman I dealt with was Vinny he was great. I definitely will be going back when I get a new truck

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They will deny there mistakes and make you wait to fix the problem they made.

They will deny there mistakes and make you wait to fix the problem they made.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Valley Chevrolet -Wilkes -Barre , PA. Best Chevrolet Dealership in PA. ! I recently purchased a 2023 Chevrolet Equinox, Rally Sport from Valley Chevrolet in Wilkes-Barre , PA . Commendation?s to Kenny Wallace, III , TJ Carlin , Rick Merrick and owner Ken Wallace, Jr. They made the buying process , stress free , and .seem less . Impressed by their product knowledge , compassion and professionalism. General Motors should be proud to have a dealership like Valley Chevrolet under their umbrella of dealerships. Outstanding Job gentlemen and again , my most sincere thanks . Raymond C. Vanyo , Jr.

Valley Chevrolet -Wilkes -Barre , PA. Best Chevrolet Dealership in PA. ! I recently purchased a 2023 Chevrolet Equinox, Rally Sport from Valley Chevrolet in Wilkes-Barre , PA . Commendation?s to Kenny Wallace, III , TJ Carlin , Rick Merrick and owner Ken Wallace, Jr. They made the buying process , stress free , and .seem less . Impressed by their product knowledge , compassion and professionalism. General Motors should be proud to have a dealership like Valley Chevrolet under their umbrella of dealerships. Outstanding Job gentlemen and again , my most sincere thanks . Raymond C. Vanyo , Jr.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent, will definitely have the dealership do all my service.

Excellent, will definitely have the dealership do all my service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Can not recommend these guys enough! Vinnie was the absolutely best to deal with. Very happy with our 2022 Chevy Traverse and will tell everyone where we got it.

Can not recommend these guys enough! Vinnie was the absolutely best to deal with. Very happy with our 2022 Chevy Traverse and will tell everyone where we got it.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My wife purchased a 2017 Malibu from these people with 27 miles on it in every other week it Hass to go to the service department we’re all they do is keep the car for several days and reset the computer they can never fix it right three years later car only has 18,000 miles and still is not fixed all they know how to do is reset the computer Instead of fixing the actual problem

My wife purchased a 2017 Malibu from these people with 27 miles on it in every other week it Hass to go to the service department we’re all they do is keep the car for several days and reset the computer they can never fix it right three years later car only has 18,000 miles and still is not fixed all they know how to do is reset the computer Instead of fixing the actual problem

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great working with salesman and Kenny Wallace owner! Really worked within our budget and got a great deal on a new 2019 truck. This is the 4th truck we bought from valley. Always a smooth transaction.

Great working with salesman and Kenny Wallace owner! Really worked within our budget and got a great deal on a new 2019 truck. This is the 4th truck we bought from valley. Always a smooth transaction.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Paul and Mark were very helpful and explained what was needed to correct the problem. They kept me informed as to the progress of the repair. The lounge was clean and comfortable.

Paul and Mark were very helpful and explained what was needed to correct the problem. They kept me informed as to the progress of the repair. The lounge was clean and comfortable.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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