Omaha's Largest Ford Dealer - If You Need It, We Can Get It, Fast!
Oil, Filter Change
Air Filter Replacement
New Brake Pads/Shoes (Rear)
New Brake Pads/Shoes (Front)
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Great experience as usual. Love my new vehicle. They were great to work with and I think we both gotta great deal. Will see them again if I need a new... vehicle.
Alan, thank you for your kind review. We hope you love your new vehicle for many years to come. Please call us if you need anything else. Take care!
No pressure. Easy going. Very helpful . Saved 4 k under anyone else. Been shopping a month. Car super clean and looks new. Thanks Jake
Jazz,, thank you for your kind review on Jake! We look forward to helping you again! Take care. -James Sechser, Consumer Experience Manager
We had excellent customer service from Jace Catlett. He was very respectful and easy to get along with. He did his job efficiently. Our experience was... so good here, we would definitely consider buying a future purchase here again, even though we had to travel 2.5 hours. We will definitely be recommending the dealer and Jace to people we know. Thank you so much for the awesome experience!
Marques Woods was our salesperson and he was easy to work with through the whole process. He followed up after the sale to make sure everything was okay.... We had a couple of wheel covers that did not fit properly and Matt Farrell worked with the supplier to get the full set replaced. We were very happy with the entire process and thank everyone at Baxter for their excellent customer service.
John, we hope you are enjoying your new Escape! Thank you for the business! Matt Jacox-General Manager
As a business owner, I have purchased four new trucks and two new vans from Baxter in the last two years. One of the vans had the brakes going out on one... side and we were aware of a recall for that issue, so we took it in to get it looked at. Their service department told my tech that the van was over loaded and not covered (it has never had more than 40% of it's hauling capacity in the van). They then gave my tech a bid for $1,500 to fix it. I had my tech take it to a shop in Elkhorn and they fixed it for $700. Yesterday, Baxter charges me $82.54 for looking at the recalled brake issue and providing an unreasonable estimate. I won't take any of our 19 vehicle there ever again and I will never buy another vehicle from them again.
The employees at Baxter Ford are the most unprofessional people I have ever dealt with. We bought a new suv and called them 4 days in a row trying to figure... out what bank our payment was through and no one would return calls. Finally my pregnant wife went to get her truck back cause they wanted to change the terms of the deal and then all of sudden they had the deal we agreed to all of along and said no you can’t! So she waited around and was upset and very emotional, then all of sudden after standing there for an hour, they let her get her truck back. After that we thought we were done with them nope! They tried calling us at 10:00pm and they sent text messages. People please check more than one dealer! Baxter uses high-pressure sales to get people to buy and lie and confuse people about the numbers. Worst experience ever and will never ever buy from them again!!!
Brian, we're disappointed to hear about your less than excellent experience. Please give us a call at 402-934-5656 so that we may better serve yo...u. Thank you. -James Sechser, Consumer Experience Manager
Found a vehicle on internet, contacted Jake S. @ west Dodge Baxter very friendly and knowledgeable of vehicles, enjoyed process. Everyone we met was friendly
Donnie, thank you for your review on Jake! Please let us know if you ever need anything. Thank you!-James Sechser, Consumer Experience Manager
I cannot be happy with the answer I have been given for this recall. The rental for the safety recall has taken my primary means of income. Why am I... punished because of a recall. Why am I not able to continue to drive Uber since this is not my fault? The service manger Paul stated the companies policy.
Kevin, we're disappointed to learn about your less than excellent experience. Please contact us at 402-934-5656 so that we can better assist you.... -James Sechser, Consumer Experience Manager
If you are planning to buy a car ask for Matt Eveland. He is very knowledgeable and experience. It was a fast and friendly experience, Also Kudos to... the young gal that could drive a stick. we love our 2010 Mustang!
If you plan to buy a car ask for Matt Eveland, very knowledgeable and gave us an outstanding experience without presser. Fast and friendly. Nice work... Matt! And kudos to the young gal that could drive a stick shift!