Ambrose Lurks was very knowledgeable and pleasant to work with. He answered all my questions and made the process smooth. It took 3-4 hours including financing,... which was fine. It was a 5-star experience.
Drove over an hour to come look at a Ford Raptor. Get to the lot and apparently all Baxter dealerships have gates stopping people from looking at their... vehicles. Which is ridiculous. I don't understand how they get any business with that alone. The gate happened to be up when I got there so I pull back and park next to the 3 used Ford Raptors. Saw the sales lady coming over. Figured she was going to ask me if I wanted to see anything or had any questions. No, she rudely told me You're not supposed to be back here! Customers aren't supposed to be on the lot. I was taken aback by this. Completely confused. I asked if she was serious, and if I need to leave. She told me well I guess not now, you're already here. After all this I was getting pretty heated, and decided they weren't going to get my business. Got in my truck and left. By the time I was leaving the gates were back down, and I thought I was locked in after a bit I was finally allowed to leave. I cannot believe a car dealership is set up like this. Don't want people to look at their inventory. They FORCE you to talk to someone. Sometimes people want to drive thru and see if they're actually interested in something.. Then ask questions. I will never shop at a Baxter. I heard bad things about them from friends. Still thought I'd give them a shot. This could have been handled differently. They would have sold a truck that day, and got in a nice trade. There are a lot better options in Omaha. Save yourself a trip, and avoid this place.
Trevor, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call us a...t 402-934-5656 if there is anything we can do for you. Take care! -Tyler L., Consumer Experience Manager
We had excellent customer service from Jace Catlett. He was very respectful and easy to get along with. He did his job efficiently. Our experience was... so good here, we would definitely consider buying a future purchase here again, even though we had to travel 2.5 hours. We will definitely be recommending the dealer and Jace to people we know. Thank you so much for the awesome experience!
Jeff admits he's a newbie to the sales dept., but whoever hired him seen talent,he's a breath of fresh air and if you're not buying your Ford from Jeff... Novak your loss
Terry, thank you for your kind review of Jeff! It's great to hear about how good he is doing. We appreciate your business and hope that you consider u...sing Jeff in the future. Thanks!
I went to Baxter Ford West Dodge on 4/3/19 with the intention of only test driving vehicles to get a better idea of what I wanted. Since I am a woman,... I was worried that I couldn't get the best deal car shopping by myself. Ambrose, Matt Philips and Jordan proved me wrong!!! Each gentleman contributed significantly to my overall shopping experience that I didn't need convincing to buy! I am absolutely thrilled with the customer service and value I received. I do my research and I am convinced I could not have had a better experience any where else! Friends and family are in disbelief when I tell them about the service I received! They are all saying they want me to go with them when they buy their next car, but I know that it was Ambrose, Matt Philips and Jordan who made the difference that day! They worked with me every step of the way. They listened to what my goals were with purchasing a new car and they delivered on every point! I never felt any pressure to buy! Thank you!!!
Thank you so much for the kind words about our team here! We are thrilled to hear about your experience. If you need anything else, please give us a c...all at 402-934-5656. We look forward to serving you again. Thank you.
Ron Archer has been responsive to my email inquiries and given me a good view of what to expect with the Pre-Certified Vehicle purchase experience. I have... yet to get in for the test drive, but certainly do appreciate Ron Archer’s focus on Customer Service. Jill G.
Jill, thank you so much for your kind note about Ron!
A BIG Thank you to Dustin Buss and Chauncey Brown of Baxter Ford West Dodge in Omaha, NE!!! They both went above and beyond to help me when the original... vehicle I had purchased had some major issues. Dustin and Chauncey worked with me to find another vehicle that would be safe, reliable and a good fit for our family. I so appreciate all of the time they spent with me and would highly recommend them to ANYONE interested in purchasing a new or used vehicle! This was the best experience I have ever had buying a vehicle and I look forward to working with Dustin & Chauncey again in the future!
Telena, I am very happy that you had such a positive experience with our team at our location! I'm happy to pass along your wonderful feedback to Dust...in and Chauncey. Please let us know if there is anything else we can do for you; we are more than happy to help! Take Care! - Ronnie Menicucci, General Manager
Great experience as usual. Love my new vehicle. They were great to work with and I think we both gotta great deal. Will see them again if I need a new... vehicle.
Alan, thank you for your kind review. We hope you love your new vehicle for many years to come. Please call us if you need anything else. Take care!
No pressure. Easy going. Very helpful . Saved 4 k under anyone else. Been shopping a month. Car super clean and looks new. Thanks Jake
Jazz,, thank you for your kind review on Jake! We look forward to helping you again! Take care. -James Sechser, Consumer Experience Manager
Marques Woods was our salesperson and he was easy to work with through the whole process. He followed up after the sale to make sure everything was okay.... We had a couple of wheel covers that did not fit properly and Matt Farrell worked with the supplier to get the full set replaced. We were very happy with the entire process and thank everyone at Baxter for their excellent customer service.
John, we hope you are enjoying your new Escape! Thank you for the business! Matt Jacox-General Manager