Reviews
Write a reviewI didn't go there personally.
I didn't go there personally. I called him on the phone and he was quite standoffish. After I told him my credit score he was done with me. He had a car I really wanted, but he did not offer to help me even though I found the car on cars..com. I don't think he will be in business much longer. Oh and I saw the car down the street today, so someone got lucky, but not me
I didn't go there personally.
I didn't go there personally. I called him on the phone and he was quite standoffish. After I told him my credit score he was done with me. He had a car I really wanted, but he did not offer to help me even though I found the car on cars..com. I don't think he will be in business much longer. Oh and I saw the car down the street today, so someone got lucky, but not me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Don't let them service your car!!!!!!
The service department has continually failed me. I bought a 2015 explorer sport from mark moats. I brought it back in due to an air bag warning light. The service technician got mad when I brought it up and said he knew about it before but the light flickered off. They got mad but they said since I just bought it from them. They supposedly fixed it and I got it back weeks later my light came back on. I got a service notification from ford over it so I called to have them work on it. They told my wife they sounds nothing wrong with the abs. I never asked them to touch my abs. Got the car back they also told her they reset the codes in the computer so the light would be off. She done it home and the light turned back on. Because she told them she wasn't paying for it the service guy told her they didn't take any notes. I took the car to another dealership and the caught the fact that a wiring harness had not been put back together after the service so it fried my other harness. They also didn't use the mesh replacement that was called for in the recall. Which makes me wonder what else was halfway done. Ford motor company is already aware and fixing my explorer elsewhere. Mark moats offered to fix my wiring for 700 dollars after saying they know one of the wiring clips were bad they just could not figure out which one.
Don't let them service your car!!!!!!
The service department has continually failed me. I bought a 2015 explorer sport from mark moats. I brought it back in due to an air bag warning light. The service technician got mad when I brought it up and said he knew about it before but the light flickered off. They got mad but they said since I just bought it from them. They supposedly fixed it and I got it back weeks later my light came back on. I got a service notification from ford over it so I called to have them work on it. They told my wife they sounds nothing wrong with the abs. I never asked them to touch my abs. Got the car back they also told her they reset the codes in the computer so the light would be off. She done it home and the light turned back on. Because she told them she wasn't paying for it the service guy told her they didn't take any notes. I took the car to another dealership and the caught the fact that a wiring harness had not been put back together after the service so it fried my other harness. They also didn't use the mesh replacement that was called for in the recall. Which makes me wonder what else was halfway done. Ford motor company is already aware and fixing my explorer elsewhere. Mark moats offered to fix my wiring for 700 dollars after saying they know one of the wiring clips were bad they just could not figure out which one.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Counselor
Had two vehicles with needed repairs right off and had to pay out of pocket
Counselor
Had two vehicles with needed repairs right off and had to pay out of pocket
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Nora, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mark Moats Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give our owner, Wes Moats, at 419-784-5444 a call, and we will do our best to make this better. We hope to hear from you soon.
Lynn Keller
Good service, helpful staff, ease of dealing with salesman.
Lynn Keller
Good service, helpful staff, ease of dealing with salesman.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
relue@tds.net
Had a wonderful experience with Mark Moats buying our 2016 Ford Edge. Very fast and efficient service. We were very pleased with our experience with them.
relue@tds.net
Had a wonderful experience with Mark Moats buying our 2016 Ford Edge. Very fast and efficient service. We were very pleased with our experience with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steven, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent
Friendly, timely, respectful, clean, accommodating, everything you want customer service to be.
Excellent
Friendly, timely, respectful, clean, accommodating, everything you want customer service to be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brian, thank you for the review and high star rating! We're so glad to hear that we could provide you with a five star service experience. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!
glbpawpaw57@yahoo.com
Rick Manon and Hector Cruz did a great job explaining the Ford accessories on our new Ford Ranger. We was really happy with the service department on our other F150
glbpawpaw57@yahoo.com
Rick Manon and Hector Cruz did a great job explaining the Ford accessories on our new Ford Ranger. We was really happy with the service department on our other F150
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gary, it?s great to hear you had a positive experience with Rick and Hector. Please don't hesitate to reach out if you have further questions; we're always happy to take care of your automotive needs. Thanks again!
l-vsmith@rtecexpress.net
Very pleased with our car buying process. Would recommend Mark Moats Ford to a friend.
l-vsmith@rtecexpress.net
Very pleased with our car buying process. Would recommend Mark Moats Ford to a friend.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We are happy to hear that you are very happy with your new car process. Please don't hesitate to call us if you have any further questions about your new car.
Mr edge owner
Love the Edge, has all the features we wanted, including safety features
Mr edge owner
Love the Edge, has all the features we wanted, including safety features
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear that you love your new Edge!
COOL ECO
BOUGHT NEW ECOSPORT. GREAT CUSTOMER RELATIONS. GREAT TUTORIAL SESSION.
COOL ECO
BOUGHT NEW ECOSPORT. GREAT CUSTOMER RELATIONS. GREAT TUTORIAL SESSION.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Melvin. We are so happy to know that you love your new EcoSport and that our salesman was able to show you all the wonderful features it has!